Download Vice President, Kaleida Health

Rhianon Condello
NFS 471
Describe your assigned facility:
How many beds if a hospital?
The hospital has a 500 bed capacity.
What is the population served?
According to Jim it serves an inner city population due to its location in the heart of Buffalo, this
creates an interracial community. However, he did state that the vascular disease clinic draws
many patients from all over western NY.
Where is it located?
100 High St, Buffalo NY.
What is the organizational structure of the facility? of the food service department?
Christopher Lane
President
Vice President, Kaleida Health
Christopher Lane was named president of Buffalo General Medical Center/Gates
Vascular Institute in 2016
Jeffrey Holt
Vice President, Clinical Services
Kaleida Health
Jeffrey Holt joined Kaleida Health in 2013 and serves as chief operating officer,
Advanced Orthopedic & Spine Center and Surgical Services at Buffalo General Medical
Center (BGMC), and the Gates Vascular Institute.
Lisa Schmidt
Vice President, Chief Operating Officer, Core Services
Lisa Schmidt was named chief operating officer, Core Services, Buffalo General
Medical Center in 2013.
Colin J. McMahon, MD
Vice President, Chief Medical Officer
Colin J. McMahon, MD, was named vice president and chief medical officer (CMO) at
Buffalo General Medical Center (BGMC) in July 2014.
As CMO, Dr. McMahon will serve as direct, on-site medical administration to facilitate
Kaleida Health's patient experience and quality of care initiatives.
(information retrieved from the Kalida health website)
Obtain a copy of the organization chart, or prepare one if not available
The organization chart has been obtained and attached. The organizational chart is
dated 2016 and includes:
Jody Lemeo as the President and CEO,
Judy Baumgartner VP of Home Care,
Betsy Baumler as Executive Assistant to the CEO,
Toni Booker as EVP Chief Human Recource Officer,
Donald Boyd as SVP Network Development and Ops,
Elsie Dawe as VP of Foundations,
Michael Hughes as SVP of Public Affairs Marketing,
David Hughs MD as EVP Chief Medical Officer,
Allegra Jaros as VP President of Women’s and Children’s,
Cheryl Klass as VP of Buffalo General,
Mary LaRowe as VP of Brooks Memorial Hospital
Christopher Lane as VP of DeGraff Suburban
Alyson Spauldin as General Counsel
And
Jonathan Swiatkowski as EVP Chief Fincial Officer
Who is responsible for making decisions for the facility?
The administration is responsible for decision making for Buffalo General, this includes the
board of directors listed above.
What is the decision making process?
The board will discuss possibilities for the betterment of the hospital and discuss them with
department heads that they may effect. The administration for the food service department has
weekly meetings to discuss issues that arise in the department and generate solutions. This
leads to in services, trainings or announcements.
Who is involved in the decision making for the Food service department?
All management including; the director, eight patient service managers, three retail managers
and the executive chef are responsible for making decision in the food service department.
Dietitians will let any needs they have be known so that management of the food service
department can address them. (all management under the director including the executive chef
have nearly equal say in the decision making process.)
Director
Patient Service
Manager #1
Patient Service
Manager #2
Patient Service
Manager #3
Patient Service
Manager #4
Patient Service
Manager #5
Patient Service
Manager #6
Patient Service
Manager #7
Retail Manger #1
Patient Service
Manager #8
Retail Manger #2
Executive Chef
Retail Manger #3
How are decisions communicated to department associates? Other departments in
facility or organization?
They inform the associates of their decisions in huddles which the associates have to sign off
that they received the new information/training. For any associates not present meeting minutes
will be posted. Any permanent decisions that affect other departments will go into a hospital
website known as Kalida Scope and be uploaded into the Scope of Service.
Give an example of a process or system where the food service director and/or manager
defined the needs of the organization and developed a system to meet the needs. Who
was involved in the planning and implementation? Describe the steps taken to define the
needs, and implement a solution.
The food service directors realized they needed a new system to allow patients to order faster
and be able to choose what they wanted to order. This realization was due to the rise in room
service style food systems in competing hospitals. During a manager meeting they discussed
possible options and decided what would be the most inexpensive and convenient. The Vice
President, food service management and the Sedexo company worked together to find the
perfect system. Buffalo General moved from their Expressively for You (EFY) system to their
new system called At Your Request (AYR). EFY originally only allowed patients to pick from two
options for each meal causing much dissatisfaction, the new system allows patients to order any
option they would like for any meal (excluding dietary restrictions) in a room service style
system. The implementation with training, construction and new equipment purchases took a
total of twelve months.