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E 12-13. Overinvestment and Underinvestment As indicated, senior managers at Quantum increased profit while ROI slipped from 10.00% to 8.33%. They increased profit by taking on investments that earned a low return. But since the returns were positive, income increased. Since they are evaluated in terms of profit increases, they have an incentive to overinvest (take on projects with a rate of return less than the required rate). Managers at Aquafin are evaluated in terms of ROI. Since their current ROI is high (18%) they are not interested in investing in projects with a rate of return less than 18% (since such projects will lower their current ROI) even if the return is greater than the cost of capital which is only 14%. In other words, the managers at Aquafin have an incentive to underinvest. P 12-7. ROI and EVA a. Net income Hazardous Waste $1,600,000 Plus interest 1,200,000 7,000,000 480,000 2,800,000 $2,320,000 $9,900,000 $12,000,000 $65,000,000 2,500,000 10,300,000 $9,500,000 $54,700,000 Less tax effect of interest NOPAT Total assets Residential Waste $5,700,000 Less noninterest-bearing current liabilities Investment ROI (NOPAT ÷ Investment) b. NOPAT 24.42% $2,320,000 18.10% $9,900,000 Less cost of capital × investment (.12 × $9,500,000) 1,140,000 (.14 × $54,700,000) EVA 7,658,000 $1,180,000 $2,242,000 c. As measured in terms of EVA, Residential Waste has created the most shareholder value. d. Based on the limited information, Hazardous Waste is the best candidate for expansion. Its current ROI is quite high suggesting it may be able to earn a higher rate of return on additional assets compared to Residential Waste. P 12-10. Economic Value Added and the Balanced Scorecard a. Net income (loss) Plus interest Less tax effect of interest NOPAT Total assets Brick and Mortar Division $30,900,000 Internet Division ($1,250,000) 1,400,000 465,000 560,000 0 $31,740,000 ($ 785,000) $180,000,000 $17,200,000 7,800,000 2,800,000 $172,200,000 $14,400,000 $31,740,000 ($ 785,000) Less noninterest-bearing current liabilities Investment NOPAT Less cost of capital × investment (.13 × $172,200,000) 22,386,000 (.15 × $14,400,000) EVA 2,160,000 $ 9,354,000 ($2,945,000) b. In its early years, the Internet Division needs to make substantial investments in infrastructure (software development, servers, etc.) and prices may be set at a low level to build a customer base. Thus, it is not surprising that EVA is negative. Managers of the Internet Division could take actions that are in the long-run interest of the company and still reduce EVA. Since current period EVA does not capture what the managers of the Internet division are doing to create future value, it might be better to turn to a balanced scorecard to measure what the division is doing in terms of its customers, internal processes, and innovation to create future value. c. Brick and Mortar Division Customer measures: Customer satisfaction, market share Internal process measures: Current titles out of stock, discount sales as a percentage of total sales. Internet Division Customer measures: Time to deliver titles to customers, percent of customers making repeat purchases Internal process measures: Percent of Web site visits that translate into sales, number of times per month that the Web site is down. d. Brick and Mortar Division Current titles out of stock (internal process) could influence Customer satisfaction (customer). Internet Division Number of times the Web site is down could influence the percent of Web site visits that translate into sales. P 12-18. Comparing Performance Evaluation Methods a. Division B has the highest net income, followed by Division C and then Division A. An advantage of rewarding managers based on net income is that managers are clearly motivated to increase profitability of the firm. But a disadvantage is that evaluation in terms of profit can lead managers to make investments that earn a return less than the cost of capital. Hence, they may overinvest in assets. b. Division A Net income Division B Division C $102,000 $1,040,000 $780,000 Plus interest 30,000 1,100,000 700,000 Less tax effect of Interest 12,000 440,000 280,000 NOPAT $120,000 $1,700,000 $1,200,000 Total assets $530,000 $10,700,000 $6,375,000 30,000 1,250,000 $500,000 $9,450,000 24% 18% Less noninterest-bearing current liabilities Investment ROI 600,000 $5,775,000 21% Division A has the highest ROI, followed by Division C and then Division B. An advantage of using ROI to reward managers is that managers would have an incentive to increase the profitability of their division. However, a disadvantage is that managers could delay the purchase of modern equipment needed to stay competitive. New equipment tends to significantly raise the level of investment and reduce ROI. Managers may fear that the decline in ROI will lead to low ratings of their job performance. c. Division A Division B $102,000 $1,040,000 $780,000 Plus interest 30,000 1,100,000 700,000 Less tax effect of interest 12,000 440,000 280,000 Net income Division C NOPAT $120,000 $1,700,000 $1,200,000 Total assets $530,000 $10,700,000 $6,375,000 30,000 1,250,000 600,000 $500,000 $9,450,000 Less noninterest-bearing current liabilities Investment 0.12 $5,775,000 Cost of capital 0.10 0.14 Required NOPAT 50,000 1,134,000 808,500 Residual income $70,000 $566,000 $391,500 Division B has the highest residual income, followed by Division C and then Division A. An advantage of using residual income to evaluate managers is that it does not give them an incentive to underinvest if a project will earn a return greater than the cost of capital. On the other hand, managers will not have an incentive to overinvest if a project will earn a return less than the cost of capital. However, a disadvantage is that residual income rewards accomplishments of the past and does not consider future benefits.