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Bd. Unirii 4, bl. 8B, sc. 2, apt 46, sector 4, Bucuresti, Romania e-mail: [email protected] Telephone: 0726223880 Date of Birth: 24 august 1981 Nationality: French Francois VERDIER KNOWLEDGE / CAPABILITIES Microsoft Active Directory, SAP, Salesforce, Microsoft Office (Word, Excel, Powerpoint, Acces), Open Office (software type Microsoft Office), CMS (Content Management System, Lotus Notes Internet marketing: SEO, PPC (Adword), media buying online, social media HTML, CSS, PHP, SQL, data base in MySQL Foreign languages: French - Native speaker English – advanced level (oral and written) Romanian – medium level (oral and written) Commercial database (stocks , sells, clients, etc.) Good capacity of negotiating Ability to work in a team environment Excellent interpersonal and communication abilities PROFESSIONAL EXPERIENCE IBM ROMANIA february 2012 French department – IT support: Active Directory Administration Microsoft Exchange networking Installation, administration and monitoring of the IT infrastructure (servers, workstation, network equipment, computers, laptops, tablets, printers, applications) maintaining proper functioning of workstations: Virus Removal, solve various software issue taking and solving IT requests SCHNEIDER ELECTRIC ROMANIA february 2011 - january 2012 French department – Technical support: Using broad and in-depth product knowledge provide and facilitate the responsive delivery of technical solutions and information to major customers; Provide solutions to complex problems that satisfy our French speaking customer base. This involves dealing with difficult situations including complaint handling, sensitive customers and mission critical support; Build customer and partner loyalty through customer orientation, responsiveness and accountability; Work in an international environment and collaborate with your team to provide high-level support; Attend triage meetings with local or remote engineers to share knowledge and efficiently develop customer solutions. Work with local marketing people for product feedback, new product launches. Supporting customers on phone and written correspondence regarding technical questions and issues related to UPS s and Client technologies. Scoping and documenting customer scenarios, potential causes and troubleshooting steps Analyze problems and develop solutions to meet customer needs Effectively communicating with customers and stakeholders via, phone, email or any other available means Assess self-knowledge and collaborate or escalate as needed Pro-actively work towards self-development and sharing knowledge WIPRO TECHNILOGIES ROMANIA april 2010 French department – customer order management customer support: Operational support for the client by keeping the order management process within the agreed lines Activities regarding transaction processing by daily monitoring using available transactions (SAP, Sales Force, B2B Orders) Order management – pro-active monitoring of media/equipment orders Daily reports on the orders status Control and quality monitoring Continuous communication within the group departments/countries. DREAM SISTEM SRL (Romania) 2005 - 2010 Administrator Creation and administration of website CONDOR HUNTING & BUSINESS TRAVEL collaboration in the informatics’ department TEC SISTEM (SPANIA) – water purification systems 2004 - 2005 administrative domain responsible with the supplies responsible with billing towards the clients responsible with the payment towards the suppliers MAGIC CAFE 2 ( third internet café as importance from Marseille 2003 responsible of the shop public relations TRAINING: 6 Sigma (blue and green), LEAN, Excel, Time management, STUDIES: 2012 – Network administration certification 2003 - Licence Business administration 1999 - LESCHE HIGHSCHOOL – MARSEILLE (Baccalaureat) 1996 - BEPC des Colleges – Marseille HOBBY-URI: Sports (ski, swimming, fitness) Reading Traveling (Greece, Turkey , Spain, Austria)