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Hajiba Zahour 1220 Wakeling Street, Philadelphia, Pennsylvania 19124 – 215.289.9933 (H) 215.275.0721 (M) [email protected] Experience: Quantum Translations Inc. April 2011 to present Language Services Associate Jan 2014 to present Phoenix Language Services Jan 2014 to present Interpreter in Arabic and French telephonic and face to face Interpreted between Arabic and French speaking patients/guardians and English speaking medical providers Interpreted on-site in doctor's offices, hospitals, medical clinics Interpreted for surgical, pediatric, oncology, gynecological, radiology, physical therapy, occupational therapy, and cardiac patients Interpreted between Arabic and French speaking patients/guardians and English speaking teachers for Individualize Education Program Interpreted between English and Arabic and English and French First Penn Bank Teller Accepted and processed deposit checks from bank customers June 2006 to September 2006 Prepared daily bank statements Verizon Wireless Customer Service Representative September 2004 to June 2006 Greeter May 2004 to September 2004 Assisted location manager opening and closing store by preparing and reconciling cash drawers Explained mobile phone calling plans and mobile phone features to customers Processed customer credit reports; new mobile phone account activations; account renewals; and mobile phone returns and exchanges Sold mobile phone accessories and insurance plans Assisted operations supervisor by taking inventory, and ordering supplies Answered and placed telephone sales calls Checked and reviewed sales processed by sales representatives and other customer service representatives Sold most insurance plans and mobile phone accessories at Oxford Valley kiosk for three consecutive months Popular Bank of Meknes, Meknes Ville Nouvelle, Morocco Administrative Assistant - Regional Bank Manager (Chef de Sector, Hamria) October 2001 to July 2003 Prepared outgoing correspondence and classified incoming correspondence Answered and placed telephone calls Ordered office supplies and pre-print documents Scheduled appointments and maintained calendar Processed documentation for mortgages, personal loans, and automobile loans Prepared mortgage and personal load contracts Assembled insurance documentation Maintained Mortgage Section files Meknes Route El-Hajeb, Morocco, Customer Service Representative Accepted and processed deposit checks from commercial bank customers Processed commercial loan applications June 1994 to October 2001 Prepared daily bank statements for commercial accounts Other Experience: Cheltenham Elementary School, Cheltenham School District, Practicum/Student Teacher Jenkintown Elementary School, Jenkintown School District, Student-in-Service A. B. Day Elementary School, Philadelphia School District Rowen Elementary, Philadelphia School District, Student-in-Service Wissahickon Charter School, Student-in-Service Willow Hill Elementary School, Abington School District, Student-in-Service Education: Fall Term, 2011 Fall Term, 2010 Fall Term, 2010 Fall Term, 2010 Fall Term, 2010 Spring Term, 2010 Arcadia University, Glenside, Pennsylvania Bachelor of Arts in Elementary Education, December 2011 Community College of Philadelphia, Philadelphia, Pennsylvania Associates of Arts in Elementary Education, May 2012 Drexel University English Language Center, Philadelphia, Pennsylvania Intensive English Language Program, January 2004 through March 2004 Popular Bank Banking School, Fez, Morocco Banking Certificate Program, May 2002 through April 2003 Moulay Ismail Universityé, Meknes Route El-Hajeb, Morroco Major: English Literature, September 1992 through January 1994 Additional Skills: Familiar with Windows, Microsoft Word, Microsoft Excel, Windows Publisher, Microsoft Power Point Typing: 40 words per minute (English). Fluent and interpret in English, Arabic, and French. Familiar with Spanish and American Sign Language