Download Hajiba Zahour - Delaware Valley Translators Association

Hajiba Zahour
1220 Wakeling Street, Philadelphia, Pennsylvania 19124 – 215.289.9933 (H) 215.275.0721 (M)
[email protected]
Experience:
Quantum Translations Inc.
April 2011 to present
Language Services Associate
Jan 2014 to present
Phoenix Language Services
Jan 2014 to present
Interpreter in Arabic and French telephonic and face to face
 Interpreted between Arabic and French speaking patients/guardians and English speaking medical providers
 Interpreted on-site in doctor's offices, hospitals, medical clinics
 Interpreted for surgical, pediatric, oncology, gynecological, radiology, physical therapy, occupational therapy, and cardiac
patients
 Interpreted between Arabic and French speaking patients/guardians and English speaking teachers for Individualize
Education Program
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Interpreted between English and Arabic and English and French
First Penn Bank
Teller
 Accepted and processed deposit checks from bank customers
June 2006 to September 2006
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Prepared daily bank statements
Verizon Wireless
Customer Service Representative
September 2004 to June 2006
Greeter
May 2004 to September 2004
 Assisted location manager opening and closing store by preparing and reconciling cash drawers
 Explained mobile phone calling plans and mobile phone features to customers
 Processed customer credit reports; new mobile phone account activations; account renewals; and mobile phone returns and
exchanges
 Sold mobile phone accessories and insurance plans
 Assisted operations supervisor by taking inventory, and ordering supplies
 Answered and placed telephone sales calls
 Checked and reviewed sales processed by sales representatives and other customer service representatives
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Sold most insurance plans and mobile phone accessories at Oxford Valley kiosk for three consecutive months
Popular Bank of Meknes, Meknes Ville Nouvelle, Morocco
Administrative Assistant - Regional Bank Manager (Chef de Sector, Hamria)
October 2001 to July 2003
 Prepared outgoing correspondence and classified incoming correspondence
 Answered and placed telephone calls
 Ordered office supplies and pre-print documents
 Scheduled appointments and maintained calendar
 Processed documentation for mortgages, personal loans, and automobile loans
 Prepared mortgage and personal load contracts
 Assembled insurance documentation

Maintained Mortgage Section files
Meknes Route El-Hajeb, Morocco, Customer Service Representative
 Accepted and processed deposit checks from commercial bank customers
 Processed commercial loan applications
June 1994 to October 2001

Prepared daily bank statements for commercial accounts
Other Experience:
Cheltenham Elementary School, Cheltenham School District, Practicum/Student Teacher
Jenkintown Elementary School, Jenkintown School District, Student-in-Service
A. B. Day Elementary School, Philadelphia School District
Rowen Elementary, Philadelphia School District, Student-in-Service
Wissahickon Charter School, Student-in-Service
Willow Hill Elementary School, Abington School District, Student-in-Service
Education:
Fall Term, 2011
Fall Term, 2010
Fall Term, 2010
Fall Term, 2010
Fall Term, 2010
Spring Term, 2010
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Arcadia University, Glenside, Pennsylvania
Bachelor of Arts in Elementary Education, December 2011
Community College of Philadelphia, Philadelphia, Pennsylvania
Associates of Arts in Elementary Education, May 2012
Drexel University English Language Center, Philadelphia, Pennsylvania
Intensive English Language Program, January 2004 through March 2004
Popular Bank Banking School, Fez, Morocco
Banking Certificate Program, May 2002 through April 2003
Moulay Ismail Universityé, Meknes Route El-Hajeb, Morroco
Major: English Literature, September 1992 through January 1994
Additional Skills:
 Familiar with Windows, Microsoft Word, Microsoft Excel, Windows Publisher, Microsoft Power Point
 Typing: 40 words per minute (English).
 Fluent and interpret in English, Arabic, and French. Familiar with Spanish and American Sign Language