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Phone 214-893-2401 E-mail [email protected] Josh Meredith Objective IT / Helpdesk Summary of qualifications [MAY 14TH,1997 TO FEBRUARY 15TH,2001] Flashnet Communications [ City, State Level 2/Domain/Premium/Helpdesk Support Supporting and troubleshooting Internet/email/FTP connectivity Supporting business and domain customers Premium (1.95$ a min) support for misc. hardware/software [October 2002 – January 2003] Charter Communications [ City, State Level 2/Business/ Support Supporting and troubleshooting Internet/email/FTP cable modem connectivity Supporting business customers with home networks Trouble shooting cable modem circuits and routers using SSH clients [September 2003 – Present] Dominion Enterprises [ City, State Helpdesk/Server Administrator/Application Analyst Supporting networking (TCP/IP LAN/Wireless), custom software, hardware (PC/Mac/Palm), asset management, backups, desktop support, desktop publishing (Apple), connectivity, email, and more. Custom software/hardware project rollout support and design. Windows 2000 Server support, administration, data recovery and maintenance. Travel to setup field office’s network, server, software, desktops, domain, LAN and Internet. Work experience [MAY 14TH,1997 TO FEBRUARY 15TH,2001] Flashnet Communications Level 1, Level 2 Support Technician Internet connectivity (Modem/DSL) Browser support (Internet Explorer/Netscape) Email support (Outlook, Outlook Express, Eudora, Netscape Communicator) [ City, State MS Windows support 3.1-ME. Macintosh support os version 7.1-9 FTP software support (WS FTP, Anarchie) Helpdesk Technician/Callback Technician Provide internal assistance to support technicians. Training technicians by creating training classes using visual aids. Create web resources for techs using web design techniques. Providing 3rd level/call back support to customers for a final resolution. Resolving hardware conflicts or providing RAN (Return Authorization Numbers) for defective hardware. Premium Technician Supporting: HTML, Web Design, basic CGI scripting, hardware, unsupported software and hardware. Software Support: MS Frontpage, Macromedia Dreamweaver, Ecommerce backend software for Flashnet business web products, multiple FTP clients. 1.95$ a min for support calls. Business/Domain/DSL Support DSL and IDSN support, setup, configuration and connectivity. Supporting domain/web hosting accounts Ascend (now Lucent Technologies) Pipeline ISDN and Kamen DSL router configurations and support. Domain name administration. [October 2002 – January 2003] Charter Communications [ City, State Level 1, Level 2 Support Technician Supporting cable modem Internet connectivity, setups configurations. LAN/Internet TCP/IP troubleshooting Software support: Internet Explorer, Outlook, Outlook Express Remote router configuration and testing using SSH clients. Support for business clients [September 2003 – Present] and Dominion Enterprises Helpdesk Technician Provide inbound support for field offices supporting all IT issues. Application support: MS Office suite, JDE Edwards now Peoplesoft, All Windows operating systems, All Apple operating systems, Citrix, 4DD applications, Norton/Symantec Antivirus, Retrospect Backup, Palm OS, Windows Active Directory, Adobe Photoshop, Quark Express, and many more applications. [ City, State Custom application support: TeleMagic, Pixel, Dave (Palm software) Network administration on Windows 2000 servers. Asset and software license management. Software license auditing using Altiris Software. Custom project rollout support working between developers and users on solutions to enhance current versions and procedures. Create, define and write Standard Operating Procedure documents. TCP/IP, LAN, Internet, email, production, hardware and misc application support. Supporting multiple product lines (magazines) with different procedures, networks, applications and hardware. Application Support Analyst Provide inbound software and hardware support for Employment Guide field offices. NT/Windows 2000 administration, support, backups and installations. Travel to field offices to setup the LAN, network, Internet, Windows 2000 server, server applications, network domain, workstations, workstations applications, train employees on procedures and printers. Travel to perform server swaps upgrades and follow up duties on possible upgrades needed to be made to the network and workstations. Supporting client software: MS Office suite, all windows operating systems, TeleMagic, Peoplesoft (formally JDEdewards) Server administration software: Windows 2000 server, Symantec Backup Exec 8-10d, Symantec Antivirus 8-10, Symantec System Center 8-10, Symantec PC Anywhere 8-12, Diskeeper, System Scheduler 3.5, TeleMagic, Active Directory, MS Remote Desktop, Altiris. Server support: software upgrades, maintenance, hardware support, tape backups, installations, domain administration, database recovery, antivirus administration, backup administration, custom application support, software audits, server documentation updates, project rollouts. Working between developers and users on custom application software. Providing training and support on custom applications. References Mike Hale - Unix Systems Engineer Phone: 214-395-3968 Email: [email protected] Aaron Anthony – Recruiter Phone: 214-226-7549 email: [email protected] Bill Whitmire – Application Support Analyst Phone: 469-688-9901 email: [email protected]