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Phone 214-893-2401
E-mail [email protected]
Josh Meredith
Objective
IT / Helpdesk
Summary of
qualifications
[MAY 14TH,1997 TO FEBRUARY 15TH,2001]
Flashnet Communications
[ City, State
Level 2/Domain/Premium/Helpdesk Support
 Supporting and troubleshooting Internet/email/FTP connectivity
 Supporting business and domain customers
 Premium (1.95$ a min) support for misc. hardware/software
[October 2002 – January 2003]
Charter Communications
[ City, State
Level 2/Business/ Support
 Supporting and troubleshooting Internet/email/FTP cable modem
connectivity
 Supporting business customers with home networks
 Trouble shooting cable modem circuits and routers using SSH clients
[September 2003 – Present]
Dominion Enterprises
[ City, State
Helpdesk/Server Administrator/Application Analyst
 Supporting networking (TCP/IP LAN/Wireless), custom software,
hardware (PC/Mac/Palm), asset management, backups, desktop
support, desktop publishing (Apple), connectivity, email, and more.
 Custom software/hardware project rollout support and design.
 Windows 2000 Server support, administration, data recovery and
maintenance.
 Travel to setup field office’s network, server, software, desktops,
domain, LAN and Internet.
Work experience
[MAY 14TH,1997 TO FEBRUARY 15TH,2001]
Flashnet Communications
Level 1, Level 2 Support Technician
 Internet connectivity (Modem/DSL)
 Browser support (Internet Explorer/Netscape)
 Email support (Outlook,
Outlook Express, Eudora, Netscape
Communicator)
[ City, State
 MS Windows support 3.1-ME.
 Macintosh support os version 7.1-9
 FTP software support (WS FTP, Anarchie)
Helpdesk Technician/Callback Technician
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Provide internal assistance to support technicians.
Training technicians by creating training classes using visual aids.
Create web resources for techs using web design techniques.
Providing 3rd level/call back support to customers for a final resolution.
Resolving hardware conflicts or providing RAN (Return Authorization
Numbers) for defective hardware.
Premium Technician
 Supporting: HTML, Web Design, basic CGI scripting, hardware,
unsupported software and hardware.
 Software Support: MS Frontpage, Macromedia Dreamweaver,
Ecommerce backend software for Flashnet business web products,
multiple FTP clients.
 1.95$ a min for support calls.
Business/Domain/DSL Support
 DSL and IDSN support, setup, configuration and connectivity.
 Supporting domain/web hosting accounts
 Ascend (now Lucent Technologies) Pipeline ISDN and Kamen DSL
router configurations and support.
 Domain name administration.
[October 2002 – January 2003]
Charter Communications
[ City, State
Level 1, Level 2 Support Technician
 Supporting cable modem Internet connectivity, setups
configurations.
 LAN/Internet TCP/IP troubleshooting
 Software support: Internet Explorer, Outlook, Outlook Express
 Remote router configuration and testing using SSH clients.
 Support for business clients
[September 2003 – Present]
and
Dominion Enterprises
Helpdesk Technician
 Provide inbound support for field offices supporting all IT issues.
 Application support: MS Office suite, JDE Edwards now Peoplesoft, All
Windows operating systems, All Apple operating systems, Citrix, 4DD
applications, Norton/Symantec Antivirus, Retrospect Backup, Palm
OS, Windows Active Directory, Adobe Photoshop, Quark Express,
and many more applications.
[ City, State
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Custom application support: TeleMagic, Pixel, Dave (Palm software)
Network administration on Windows 2000 servers.
Asset and software license management.
Software license auditing using Altiris Software.
Custom project rollout support working between developers and users
on solutions to enhance current versions and procedures.
 Create, define and write Standard Operating Procedure documents.
 TCP/IP, LAN, Internet, email, production, hardware and misc
application support.
 Supporting multiple product lines (magazines) with different
procedures, networks, applications and hardware.
Application Support Analyst
 Provide inbound software and hardware support for Employment
Guide field offices.
 NT/Windows 2000 administration, support, backups and installations.
 Travel to field offices to setup the LAN, network, Internet, Windows
2000 server, server applications, network domain, workstations,
workstations applications, train employees on procedures and printers.
 Travel to perform server swaps upgrades and follow up duties on
possible upgrades needed to be made to the network and
workstations.
 Supporting client software: MS Office suite, all windows operating
systems, TeleMagic, Peoplesoft (formally JDEdewards)
 Server administration software: Windows 2000 server, Symantec
Backup Exec 8-10d, Symantec Antivirus 8-10, Symantec System
Center 8-10, Symantec PC Anywhere 8-12, Diskeeper, System
Scheduler 3.5, TeleMagic, Active Directory, MS Remote Desktop,
Altiris.
 Server support: software upgrades, maintenance, hardware support,
tape backups, installations, domain administration, database recovery,
antivirus administration, backup administration, custom application
support, software audits, server documentation updates, project
rollouts.
 Working between developers and users on custom application
software. Providing training and support on custom applications.
References
Mike Hale - Unix Systems Engineer
Phone: 214-395-3968
Email: [email protected]
Aaron Anthony – Recruiter
Phone: 214-226-7549
email: [email protected]
Bill Whitmire – Application Support Analyst
Phone: 469-688-9901
email: [email protected]