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Job Description Job Title Service Coordinator – Independent Living Services Job Band 2b Salary £13,300 (25 hours) £18,619 (35 hours) Department Health & Social Care Division South of England Reporting To Service Manager – Independent Living Location Bristol Royal Infirmary, Southmead Hospital and Warmley Duration Last Updated August 2016 Permanent Context The Red Cross is the largest voluntary humanitarian organisation in the world. It promotes humanitarian values and provides emergency help to people in short-term crisis in the UK and overseas. Within the UK, the British Red Cross (BRCS) operates through 50,000 volunteers and 3,000 staff. Our success in making a difference to the communities in which we operate is dependent on the quality, availability and delivery of aid to those in crisis. Services are delivered by teams comprising Operation Managers, Service Managers and Service Coordinators. We seek to ensure that our organisation and our services are relevant and accessible to all. We value fresh perspective and insight gained by involving and welcoming people from the widest possible diversity of background, culture and experience. Scope The post holder will coordinate the Bristol and South Gloucestershire Home from Hospital Services. The Home from Hospital services provide light touch practical and emotional support to individuals following a hospital stay. Support is provided for approximately six weeks by local Red Cross volunteers and a small team of paid staff. The scheme is service user focused, helping to build confidence and to rebuild and sustain levels of independence. Overall Purpose of the Post To provide the coordination and supervision of the Home from Hospital Services in Bristol and South Gloucestershire. It involves working directly with health and social care professionals and volunteers to ensure a high standard of service delivery for service users. D:\493717704.doc 1 Main Duties and Responsibilities > Based predominately within Southmead Hospital and the Bristol Royal Infirmary, providing the daily co-ordination of the Home from Hospital service in Bristol and South Gloucestershire across North Bristol Trust and University Hospital Bristol Trust. > Act as a point of access to British Red Cross services within the hospitals, including the taking of referrals for the Assisted Discharge Service and the hand-over of these referrals and relevant information to service staff. > To line manage volunteers and a small team of staff. > Meet with identified service users and conduct an assessment of need with them to establish the level of support required, deliver and coordinate delivery of the service as appropriate. > To keep in regular contact with potential referrers to the service within the hospital (especially those involved with hospital discharge), visit hospital wards regularly to raise the profile of the service, and attend multi-disciplinary team meetings on some wards where possible, building good working relationships within the hospital. > Ensure that service promotion is effective, including attending hospital staff meetings and department marketing. > To respond to and process referrals to the service without delay, keeping accurate written and electronic logs of activity undertaken. > To recruit volunteers for the services, and implement all BRC policies concerning volunteers. > To identify individual volunteer training needs, implementing BRC policies concerning training for Home from Hospital volunteers. Ensure that high standards of service specific training are provided for the Home from Hospital volunteers as appropriate. > To provide support and leadership to Home from Hospital volunteers and keep them motivated. > To make volunteers delivering the Home from Hospital Service aware of Health and Safety regulations concern their service and their own responsibility for Health and Safety. > Monitor and review service activity (providing management information and reports as required) and support the evaluation of service quality by various means including collecting service user feedback. > Administer the Home from Hospital office/work station. > To participate in fundraising activities where possible i.e. Red Cross Week > As appropriate, to respond to an emergency call-out by the BRC. > To be committed to the Fundamental Principles and the Equal Opportunities policy of the BRC. 2 > To undertake any other duties as requested by the Service Manager, Operations Manager or Area Director. Person Specification Job Title: Service Coordinator – Health & Social Care > Educated to GCSE level or equivalent** Education/ Training Experience Knowledge/ Technical Skills Personal skills Band: 2b > Experience of managing staff and volunteers** > Experience of working with vulnerable people** > Working in partnership with external organisations** > Knowledge of services to be co-ordinated > IT literate. Experience of using email, word processing and spreadsheet packages** > Ability to contribute to the development of operating plans > Knowledge of Health and Safety practices & Lone Working policies** > Knowledge of POVA (Protection of Vulnerable Adults) and Child Protection legislation** > Knowledge of Safeguarding legislation** > Understanding of how to improve service quality for the benefit of users > Ability to collate and interpret a range of management information including statistical information and user feedback** > Ability to identify and assess people’s needs** > Ability to promote the Home from Hospital service and to raise its profile** > Excellent communication skills** > Presentation/Training skills > Ability to work as part of a team** > Ability to work alone, use own initiative and to be selfmotivating** > Organisational skills** > Ability to manage own time and workload, and respond to and 3 prioritise a range of competing demands** Special Circumstances > Passion and enthusiasm for supporting vulnerable people** > Able to work unsociable hours > Able to respond to emergency situations > Able to work flexible hours on occasions** > Able to work and travel as appropriate to the needs of the job, and more widely in the Area/Territory as required** > Have access to own transport** **Minimum short-listing criteria. N.B. All disabled candidates who meet these criteria must be short-listed for interview in line with our commitment under the two- tick symbol scheme. 4