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Job Description
Job Title
Service Coordinator – Independent Living Services
Job Band
2b
Salary
£13,300 (25 hours) £18,619 (35 hours)
Department
Health & Social Care
Division
South of England
Reporting To Service Manager –
Independent Living
Location
Bristol Royal Infirmary,
Southmead Hospital and
Warmley
Duration
Last Updated August 2016
Permanent
Context
The Red Cross is the largest voluntary humanitarian organisation in the world. It
promotes humanitarian values and provides emergency help to people in short-term crisis
in the UK and overseas. Within the UK, the British Red Cross (BRCS) operates through
50,000 volunteers and 3,000 staff.
Our success in making a difference to the communities in which we operate is dependent
on the quality, availability and delivery of aid to those in crisis. Services are delivered by
teams comprising Operation Managers, Service Managers and Service Coordinators.
We seek to ensure that our organisation and our services are relevant and
accessible to all. We value fresh perspective and insight gained by involving and
welcoming people from the widest possible diversity of background, culture and
experience.
Scope
The post holder will coordinate the Bristol and South Gloucestershire Home from Hospital
Services. The Home from Hospital services provide light touch practical and emotional
support to individuals following a hospital stay. Support is provided for approximately six
weeks by local Red Cross volunteers and a small team of paid staff. The scheme is
service user focused, helping to build confidence and to rebuild and sustain levels of
independence.
Overall Purpose of the Post
To provide the coordination and supervision of the Home from Hospital Services in Bristol
and South Gloucestershire. It involves working directly with health and social care
professionals and volunteers to ensure a high standard of service delivery for service
users.
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Main Duties and Responsibilities
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Based predominately within Southmead Hospital and the Bristol Royal Infirmary,
providing the daily co-ordination of the Home from Hospital service in Bristol and
South Gloucestershire across North Bristol Trust and University Hospital Bristol Trust.
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Act as a point of access to British Red Cross services within the hospitals, including
the taking of referrals for the Assisted Discharge Service and the hand-over of these
referrals and relevant information to service staff.
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To line manage volunteers and a small team of staff.
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Meet with identified service users and conduct an assessment of need with them to
establish the level of support required, deliver and coordinate delivery of the service
as appropriate.
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To keep in regular contact with potential referrers to the service within the hospital
(especially those involved with hospital discharge), visit hospital wards regularly to
raise the profile of the service, and attend multi-disciplinary team meetings on some
wards where possible, building good working relationships within the hospital.
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Ensure that service promotion is effective, including attending hospital staff meetings
and department marketing.
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To respond to and process referrals to the service without delay, keeping accurate
written and electronic logs of activity undertaken.
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To recruit volunteers for the services, and implement all BRC policies concerning
volunteers.
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To identify individual volunteer training needs, implementing BRC policies concerning
training for Home from Hospital volunteers. Ensure that high standards of service
specific training are provided for the Home from Hospital volunteers as appropriate.
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To provide support and leadership to Home from Hospital volunteers and keep them
motivated.
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To make volunteers delivering the Home from Hospital Service aware of Health and
Safety regulations concern their service and their own responsibility for Health and
Safety.
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Monitor and review service activity (providing management information and reports as
required) and support the evaluation of service quality by various means including
collecting service user feedback.
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Administer the Home from Hospital office/work station.
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To participate in fundraising activities where possible i.e. Red Cross Week
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As appropriate, to respond to an emergency call-out by the BRC.
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To be committed to the Fundamental Principles and the Equal Opportunities policy of
the BRC.
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To undertake any other duties as requested by the Service Manager, Operations
Manager or Area Director.
Person Specification
Job Title: Service Coordinator – Health & Social Care
> Educated to GCSE level or equivalent**
Education/
Training
Experience
Knowledge/
Technical Skills
Personal skills
Band: 2b
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Experience of managing staff and volunteers**
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Experience of working with vulnerable people**
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Working in partnership with external organisations**
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Knowledge of services to be co-ordinated
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IT literate. Experience of using email, word processing and
spreadsheet packages**
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Ability to contribute to the development of operating plans
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Knowledge of Health and Safety practices & Lone Working
policies**
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Knowledge of POVA (Protection of Vulnerable Adults) and
Child Protection legislation**
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Knowledge of Safeguarding legislation**
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Understanding of how to improve service quality for the benefit
of users
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Ability to collate and interpret a range of management
information including statistical information and user feedback**
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Ability to identify and assess people’s needs**
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Ability to promote the Home from Hospital service and to raise
its profile**
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Excellent communication skills**
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Presentation/Training skills
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Ability to work as part of a team**
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Ability to work alone, use own initiative and to be selfmotivating**
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Organisational skills**
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Ability to manage own time and workload, and respond to and
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prioritise a range of competing demands**
Special
Circumstances
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Passion and enthusiasm for supporting vulnerable people**
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Able to work unsociable hours
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Able to respond to emergency situations
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Able to work flexible hours on occasions**
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Able to work and travel as appropriate to the needs of the job,
and more widely in the Area/Territory as required**
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Have access to own transport**
**Minimum short-listing criteria. N.B. All disabled candidates who meet these criteria
must be short-listed for interview in line with our commitment under the two- tick symbol
scheme.
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