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PROFILE OF LANCASHIRE TEACHING HOSPITALS NHS FOUNDATION TRUST 1. OVERVIEW Lancashire Teaching Hospitals NHS Foundation Trust was established on 1 April 2005, as a public benefit corporation authorised under the Health and Social Care (Community Health and Standards) Act 2003. The Trust’s services are based on two hospital sites – Chorley and South Ribble Hospital and Royal Preston Hospital. It also provides care from a Neuro-Rehabilitation Unit based on the site of the former Sharoe Green Hospital in Preston and Broadoaks Child Development Centre in Leyland. The hospitals provide care to a local population of 390,000 and specialist health services to a wider population of 1.5 million across Lancashire and Cumbria. As one of the largest NHS providers in the region the Trust employs around 6,000 staff. 2. RANGE OF SERVICES The following services are provided: 24 hour accident and emergency facilities on both hospital sites Intensive, high dependency and coronary care units General medicine, including elderly care General surgery and urology Child health Ear, nose and throat surgery Orthopaedics (bone and joint conditions) Maternity services Gynaecology (women’s diseases) Anaesthetics Oral and maxillo-facial surgery (mouth and jaw conditions) Ophthalmology (eye diseases) Support services for diagnosis and treatment such as pathology, x-ray, physiotherapy, occupational therapy and specialist nurses People in Cumbria and Lancashire also access the following specialist services: Neurosurgery and neurology (brain surgery and nervous system diseases) Oncology (radiotherapy and chemotherapy) and complex cancer surgery Renal (kidney diseases) Burns and plastic surgery Disablement services such as artificial limbs and wheelchairs 3. ACTIVITY The information below gives an indication of the high levels of activity during 2006/07. During the year the Trust has over performed against all the activity targets. Improvements have also been made in day case rates and lengths of stay for both elective and non-elective patients. Elective in-patients Day cases Total Electives Non-elective in-patients Total IP/DC New outpatients Follow up outpatients Total Outpatients A&E attendances – total Births** Regular Day/Night Attenders** Actual Plan Difference 16325 37476 53801 52154 105955 98549 238081 336630 115545 4495 69898 16186 36018 52204 50713 102917 92745 224410 317155 113263 4021 68004 139 1458 1597 1441 3038 5804 13671 19475 2282 474 1894 ** NB : Planned levels for birth and regular day/night attendances (renal and oncology services) are 2005/06 out-turn 4. WORKFORCE PROFILE Staff in post for the five years up to 31 March 2007 were as follows: LANCASHIRE TEACHING HOSPITALS STAFF IN POST (HEADCOUNT) 2002 - 2007 7000 6000 5000 4000 3000 2000 1000 0 Ancillary A&C Senior Managers M&D N&M AHP/HCA/P&T Works & Maint. Total 2002 528 1222 475 2302 828 82 5437 2003 506 1253 469 2363 835 88 5514 2004 507 1298 473 2469 948 85 5780 2005 477 1329 486 2522 944 74 5832 2006 494 1332 490 2524 962 87 5889 2007 475 1298 519 2571 995 104 5962 5. FINANCE The Trust’s total income of £291.4 million was an increase of 9% on 2005/06 mainly as a result of increased activity to achieve waiting times targets and service developments. The Trust had a successful year in 2006/07 delivering a surplus of £1.84 million. The Trust’s future financial plans include further benefit from the Payment by Results system resulting in an expected increase on the 2006/07 surplus. The Trust will continue to ensure cost effective services are delivered to the population it serves. In 2007/08 the Trust plans further capital investment to support its service development strategy. The main areas include: Further expansion in education facilities The implementation of the Picture Archiving and Communication System (PACS), which updates the Trust’s x-ray films to digital technology thus improving storage and retrieval Implementation of a new decontamination process to comply with national standards Continuing a programme of substantial upgrades to theatres, wards and medical equipment 6. PERFORMANCE TARGETS, NEW FACILITIES AND FUTURE DEVELOPMENTS Performance Targets The Trust’s achievement of key targets for 2006/07 included: 100% of patients with an urgent cancer referral being seen within 14 days; 98% of patients attending Accident and Emergency waited less than four hours from arrival to admission, transfer or discharge. No patient waited over 20 weeks for an inpatient or day case surgery appointment at 31 March 2007; 100% compliance when operations were cancelled for non-clinical reasons and alternative dates were provided within 28 days; No patient waited over 2 weeks for an appointment in Rapid Access Chest Pain Clinics. The Trust was rated as excellent in its use of resources, fully complied with core targets and health care standards and was identified as fair overall for quality of services. The reasons for falling below excellent for quality of services resulted from the failure to achieve the trajectory for heart disease and stroke management. New Facilities and Future Developments Capital expenditure for the year was £10.5 million in 2006/07 and £29 million in 2007/08. Some of the new facilities within the Trust are summarised below: A major multi-million pound expansion of orthopaedic services at Chorley and South Ribble to provide around 3,200 extra operations a year, in addition to the 6,000 orthopaedic procedures already undertaken at the Trust. The introduction of a Cardiac Catheter Laboratory at Royal Preston Hospital to undertake life saving heart procedures to either diagnose or treat serious heart conditions. The opening of a hi-tech laparoscopic operating theatre at Chorley and South Ribble Hospital, allowing state-of-the-art keyhole surgery to be undertaken. A park and ride scheme for staff to ease congestion and free up parking spaces for patients and visitors at Royal Preston Hospital. A specialist treatment centre for sufferers of neuromuscular conditions, providing patients with access to regular intravenous treatments, detailed assessments and specialist nursing care. A hair and beauty salon for cancer patients at Royal Preston Hospital, where they can receive relaxation treatments and consult with a hair specialist. Development of a Picture Archiving and Communication System (PACS), which became operational in April 2007, meaning that the Trust will no longer be using conventional xray films and all patient x-ray images from this date will be viewable electronically, which will have major benefits for patient care. Work is underway on the following developments: A PETCT scanner (which produces three dimensional images to either detect disease or find out how it was spread) at Royal Preston Hospital to help save the lives of cancer patients across the region and ensure appropriate treatment is carried out. A multi-million pound modernisation scheme to improve the wards at Royal Preston Hospital is underway. The Medical Assessment Unit will be relocated following a major programme of refurbishment. Two further wards will also be redesigned and upgraded in 2007/08. A major expansion of the Trust’s education and training facilities. Improved parking facilities at Chorley and South Ribble Hospital and Royal Preston Hospital. This includes the introduction of ‘real-time signage’ and car park barriers and signage at the sites and a new one-way system at Royal Preston Hospital. The following medical advances have been made to ensure better patient services: Completion of the transfer of cancer services from the Christie Hospital in South Manchester and introduction of a new facility to prepare chemotherapy drugs. Centralisation of cancer surgery for gynaecology and urology resulting in better patient care. Introduction of a technique for diagnosing lung diseases, often caused by asbestos. Lancashire Teaching Hospitals is the only place in the UK to use a special type of technology to undertake biopsies. Launch of a dedicated service for children’s surgery with a ‘one-stop’ outpatient and preoperative assessment clinic. Joint initiative with Royal Blackburn Hospital to treat and save lives of premature and sick babies across the county by providing a dedicated neonatal transfer service and new equipment for the care of neonates has been provided. Completion of new pre-operative assessment units on both hospital sites. Launch of a service in conjunction with Macmillan Cancer Support to provide anyone affected by cancer with in-depth information and help and support them with practical and emotional issues. Introduction of a patient information film in the Accident and Emergency Department at Chorley and South Ribble Hospital. Business Reform Programme In response to the requirement to redesign the Trust’s services and to take full advantage of the opportunities offered as a Foundation Trust, which depends upon cultural change and new ways of working, a business reform programme has commenced involving 20 ‘champions’ and 300 staff. This will enable change to be initiated and driven throughout the organisation by involvement of staff at all levels. The work includes issues related to: Productivity and efficiency of Directorates Quality and configuration of services, focusing on the patient’s pathway Designation of beds Ability to compete with the private sector Relationship management Marketing/promotion of services – publicising achievements The process has initially concentrated on about six projects and the pace of change will be incremental. The work will complement existing initiatives in place such as clinical and financial benchmarking, which are already in place to monitor Directorate performance. Undergraduate and Postgraduate Medical Training The Trust has passed the half way point of its development for the training of medical students from the University of Manchester with a total of 180 students on site and the target of 240 students will be reached by 2009. Construction of the new Education Centre has commenced and is due for completion in January 2008. The building will house additional seminar rooms, a large lecture theatre, a large clinical skills unit, a simulation unit, accommodation for the resuscitation team, a student common room and office accommodation for most of the Undergraduate team. Representatives from the Manchester Medical School, following a recent visit, praised the standard of education being provided for the medical students. This represents a major achievement on the part of all Trust staff and especially the Undergraduate Team who do so much to support the students and ensure that the standards of training and the environment in which it is offered is of the highest quality. For Postgraduate education, an extensive, high quality Foundation House Officer Programme is in place, under the leadership of a Foundation Programme Director, one of the Trust’s Consultants, aided by a high quality administrative team. A visit by representatives from the Deanery, University of Manchester, in April 2006 resulted in many aspects of the training programmes being complimented. Progress has been made in introducing a Trust supervision policy to assist in the delivery of appropriate training for medical staff, which reinforces the importance of safe clinical care. The Trust also hosts a very successful GP registrar training programme. This will expand to take 27 trainees each year and rapidly start to contribute to the expansion and replacement of the local GP workforce. 7. MANAGEMENT ARRANGEMENTS The Trust benefits from a strong and experienced Board of Directors supported by effective Directors and Clinical Leaders throughout the organisation. Current Trust Board Structure Chair Non-Executive Directors (7) Executive Directors (5) Collectively, existing Board Members possess a wide range of knowledge, skills and experience that will enable them to exploit the potential benefits of Foundation status to the full. The Non-Executive Directors bring considerable experience of involvement in a wide range of organisations outside the health sector, including academic, commercial and charitable organisations and Local Government. As part of the Trust’s organisational development strategy, a Board level development programme is ensuring that Board Members are aware of their responsibilities in managing a regulated service, and that Non Executive Directors remain aware of their responsibilities in respect of the following key areas as outlined in the ‘Review of the Effectiveness of NonExecutive Directors’ by Derek Higgs published in January 2003: Strategy: Non-Executive Directors should constructively contribute to the development of strategy. challenge and Performance: Non-Executive Directors should scrutinise the performance of management in meeting agreed goals and objectives and monitor the reporting of performance. Risk: Non-Executive Directors should satisfy themselves that financial information is accurate and that financial controls and systems of risk management are robust and defensible. People: Non-Executive Directors are responsible for determining appropriate levels of remuneration of Executive Directors and have a prime role in appointing, and where necessary removing, senior management and in succession planning. Trust Executive Team The current responsibilities of the Trust’s Executive Team are set out below: (a) Chief Executive Executive leadership of Trust, ensuring strong performance and positive relationships. Management of Executive Directors. Developing and maintaining strategic directions and policies. (b) Nursing Director Leadership of the Nursing Profession, Strategic Management of Nursing, Clinical Governance, Quality Assurance, Patient and Public Involvement, and Risk Management. (c) Medical Director Leadership of Medical Profession, Management of Medical Issues, Research and Development, Medical Education, Clinical Governance, Professional Support Services. (d) Finance Director Responsible for Financial Management, Financial Strategy, Audit Probity, Negotiation with Commissioners, and IM&T. (e) Chief Operating Officer Responsible for Standards for Better Health, Performance and Waiting List Management, development of Cancer Services, Data Quality, Call Centre and Site Management. (f) Director of Business Development Responsible for Marketing and Modernisation of Service Provision, Business Planning, Modernisation, Booked Admissions, Patient Choice through engagement with Stakeholders, Health Records. (g) Workforce Director Overall responsibility for Workforce Development including Human Resource Management, Education, Training and Development, Improving Working Lives, and Staff Involvement. (h) Director of Facilities and Services Responsible for Estates and Non-Clinical Support Services, and Controls Assurance. Trust Management Team The Trust Management Team, comprising Executive and Clinical Directors, has successfully established the organisation from a merger of two large predecessor organisations with very different cultures and approaches. Whilst the Team has always been clear that the strategic goal is for integration of clinical services across the hospital sites, clinical teams have been given the space and time to achieve this in ways that are sensitive to their particular circumstances. Chief Executive Finance Director Medical Director Director of Business Development Director of Facilities and Service Nursing Director Chief Operating Officer Workforce Director Clinical Directorate Structure (Individual Clinical Directorates are detailed under the following Service Categories) CLINICAL SUPPORT SERVICES ACUTE SERVICES SPECIALIST SERVICES Imaging Pathology Oncology Services Plastic Surgery Professional Support Services (including, Dietetics, Disablement Services, Medical Illustration, Pharmacy, Physiotherapy, Occupational Therapy, Sterile Services, Speech and Language Therapy) Accident and Emergency Anaesthetics (including Theatres, Critical Care Day Case Services) Child Health Neurosciences (Including Neurology and Neurosurgery) Head and Neck (Including ENT, Ophthalmology, and Oral Surgery) Medicine Orthopaedics and Rheumatology Surgery Women’s Health Renal Services 8. GOVERNANCE ARRANGEMENTS The Trust has established the following arrangements for its NHS Foundation Trust Governing Council: GOVERNING COUNCIL CHAIR STAFF 1 1 1 1 1 1 Doctors or Dentists Other Health Professionals Nurse or midwife (Chorley) Nurse or midwife (Preston) Non-clinical (Chorley) Non-clinical (Preston) Elected by staff members PRIMARY CARE TRUSTS 1 Elected by public members Local Residents (14) Local and Regional Patients (+ Carers) (6) Primary Care Trusts LOCAL AUTHORITY 1 1 1 1 Preston City Chorley Borough South Ribble Borough Lancashire County EDUCATION 1 University representative NHS Foundation Trust decides with partners OTHER ORGANISATIONS Community 1 1 1 1 Total 20 Council for Voluntary Services Trust volunteer Race Equality Council Lancashire Care Trust Total 16 Governors have a very important role in ensuring the link between the members of the NHS Foundation Trust, the wider community and those who run the Trust. They are required to devote a substantial amount of time to NHS Foundation Trust work and attend at least three Governing Council meetings each year, as well as the Annual Members’ Meeting, and may also be expected to attend meetings because of the need to conduct urgent business. Governors will also attend other events and sub-committees based on their areas of interest. Terms of office will normally be for three years. Governors will be eligible for re-election at the end of that period but cannot hold office for more than six consecutive years. The Trust has a development programme to assist Governors to develop effective ways of keeping in touch with members so that they can listen to ideas and opinions and feed these back to the Governing Council. The Governing Council: acts as a source of ideas about how the NHS Foundation Trust can provide its services in ways that meet the needs of patients, members and the wider community. makes sure that the NHS Foundation Trust operates in a way that follows NHS principles and values receives the Trust’s Annual Accounts, Auditor’s Report and the Annual Report from the Board of Directors. appoints the Chair and Non-Executive Directors of the Trust’s Board of Directors is consulted by the Board of Directors on the development of future plans for the Trust reviews the success of the Trust in meeting its objectives for the provision of high quality services. ensures that members are kept informed and updated on the Trust’s developments and the work of the Governing Council. 9. ORGANISATIONAL DEVELOPMENT A priority for the Trust is to embed a programme of leadership development for key clinical and managerial staff to support higher levels of autonomy and delegated responsibility within Clinical Directorates, and to support the Trust’s business planning and partnership agenda. Creating a strong, clinically led, and devolved management structure is an important aspect of Organisational Development for the Trust. This provides a key platform for system and management development that is needed for the Trust to operate as an NHS Foundation Trust. The overall philosophy guiding this strategy is that an NHS Foundation Trust is not just a legal body, but a form of organisation which requires a strategy for development, and an underpinning Organisational Development philosophy, which enables this organisation to develop and prosper. It is particularly important for the Trust to further enhance the management capacity and management capabilities within the organisation consistent with a commitment to delivering all aspects of management at the highest level. The Trust is anxious to extend this Leadership and Development Programme to include Members of the Board of Governors, as part of their development. In addition to the above, the Trust recognises that the move to Foundation Trust status demands the development of a range of new core business skills and management processes within the Trust. The primary focus of the development of the Trust to operate as a Foundation Trust is as follows: Strategies to ensure that the Trust remains responsive to the needs and requirements of patients, relatives and carers; Enhanced business planning and business development strategies suitable for operating within a commercial environment; Development of effective arrangements for working in partnership with other NHS bodies across the local health economy and Strategic Health Authority, in order to develop appropriate and co-ordinated service provision. Greater involvement and dialogue with key Stakeholders, particularly those on the Governing Council. It will be important for the Trust to adjust to the new governance arrangements and spend a greater proportion of their time responding to, and working in partnership with, its major Stakeholders; Strategies for engaging potential business partners, particularly the finance community in support of any borrowing and potential Joint Venture ambitions; Market analysis, analysis of “customer” behaviour, ‘’customer’’ liaison, and business development opportunities linked to the choice agenda; Integration of the SWOT methodology into business planning at all levels within the organisation and the clear linkage of this to corporate business strategy; Development of internal financial management processes in response to Payment by Results and the move away from a largely fixed budgetary control environment into one which is more dynamic, that demands a flexible cost base and a more developed understanding of the cost drivers and their relationship to activity, than has hitherto been the case; Development of a business strategy related to handling of risk, and the consideration of risk management issues at all stages in the business and management processes; Increasingly sophisticated development and use of activity trend analysis and modelling techniques and the explicit integration of this into the management process; Increased focus on internal performance management processes; The increasing focus on Clinical Directorates being the core “Business Unit” within the Trust with clearly identified responsibilities related to ongoing business management and viability. Emphasis on these aspects of the Trust’s business will form an increasingly important aspect of the Trust’s Management Development Programme. Business strategy, development, and management within the Foundation Trust context will also be integrated into the corporate governance structure of the Trust.