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APPENDIX B CORPORATE PLAN 2010/11 - MEASURES OF SUCCESS Generated on: 21 October 2010 PI Code Short Name Description Linked Corporate Plan Action BV204 % of planning appeals allowed The number of planning appeal decisions allowed against the authority's decision to refuse on planning applications, as a percentage of the total number of planning appeals against refusals of planning applications. CPAP015 BV204a % of all appeals resulting in NHDC's decision or part decision being overturned The percentage of all appeals under the planning acts that resulted in the Council's decision or part decision being overturned. CPAP015 CP LI032 The 'footfall' of Churchgate as determined through a survey An improved town centre with 7% increase in footfall after the completion of the scheme as measured by regular footfall surveys which will commence in 2010 (Churchgate). CPAP001 CP LI033 The total amount of floor space available in Letchworth GC A revitalised town centre with 16.6% increased floor space and 7% increased footfall by 2016 as measured by the regular footfall surveys (Letchworth GC). CPAP002 CP LI034 The 'footfall' of Letchworth GC as determined through a survey. A revitalised town centre with 16.6% increased floor space and 7% increased footfall by 2016 as measured by the regular footfall surveys (Letchworth GC). CPAP002 CP LI035 Annual revenue costs of museum An improved museum service with a greater variety of exhibits both permanent and temporary, £160,000 revenue cost reduction and an ongoing improvement in visitor satisfaction. CPAP003 CP LI036 Number of compliments received by the Museum service An improved museum service with a greater variety of exhibits both permanent and temporary, £160,000 revenue cost reduction and an ongoing improvement in visitor satisfaction. CPAP003 CP LI037 The % of vacant shop units in Royston An improved town centre and a reduction of 2.2% in vacant shop units (this would produce a vacancy rate of 8% - lowest rate since 2000) Royston. CPAP004 CP LI038 Public satisfaction with car parking Improvements to car parking arrangements resulting in a 10% increase in public satisfaction arrangements as determined between 2008 and 2011 as measured by the authorities District Wide Surveys. through the DWS CPAP005 CP LI039 % year on year change in the number of criminal offences CPAP006 FINANCE AND PERFORMANCE SC (29.11.10) Ongoing reductions in criminal offences and increases in detection of offences which are monitored via the Crime and Disorder Reduction Scrutiny Committee and the Responsible Authorities Group. APPENDIX B PI Code Short Name Description Linked Corporate Plan Action CP LI040 % year on year change in the number of detections of criminal offences Ongoing reductions in criminal offences and increases in detection of offences which are monitored via the Crime and Disorder Reduction Scrutiny Committee and the Responsible Authorities Group. CPAP006 CP LI041 Waste Aware Campaign Reduce tonnage of waste sent to landfill leading to an overall reduction of CO2 emissions as Advertising Equivalency - the measured with reference to National Indicator 193. Increased range of opportunities for recycling by number of opportunities to see and residents and businesses. Successfully control the growing cost of waste disposal. hear CPAP011 CP LI042 The cost of waste disposal Reduce tonnage of waste sent to landfill leading to an overall reduction of CO2 emissions as measured with reference to National Indicator 193. Increased range of opportunities for recycling by residents and businesses. Successfully control the growing cost of waste disposal. CPAP011 CP LI043 The number of complaints in relation to obstacles in streets Enforcement powers available to us are in use to remove unauthorised obstacles from our streets resulting in a 10% reduction in enquiries/complaints in relation to obstacles in streets. CPAP008 CP LI044 The 'footfall' of Royston as determined through a survey. An improved town centre with 7% increase in footfall post scheme completion as measured by regular footfall surveys which will commence in 2010 (Royston). CPAP009 CP LI045 The % of building on brown field sites Preservation of the unique character of our rural areas. We will target 75% of building on brown field sites to measure progress on this action. CPAP018 CP LI046 Survey of rail users, stakeholders and local residents to determine the socio-economic impacts and benefits of this project. Full evaluation of all the socio-economic impacts and benefits both to rail users, stakeholders and local residents (Hitchin Rail curve). CPAP019 CP LI047 Proportion of Royston school pupils who travel to school via Sustainable Modes Improved pedestrian and cycle links across the town which will promote more walking and cycling to schools and other local facilities and contribute to measures being taken to combat climate change (Royston). CPAP020 CP LI048 The % of benefit claims made electronically A reduction of 50% in the number of paper based benefits claims will improve efficiency. An improvement in the speed of processing new claims to less than 19 days can be expected ( ebenefits system). CPAP024 CP LI049 Annual reduction in the cost of maintaining computer servers Replacing and reducing the number of computer servers producing cost efficiencies across the authority. CPAP026 FINANCE AND PERFORMANCE SC (29.11.10) APPENDIX B PI Code Short Name Description Linked Corporate Plan Action Survey of visitors to the showcase Increased awareness in the community of sustainable building/energy efficiency to be measured by dwelling who felt better informed surveys of visitors to the project. The project is to adapt a dwelling to showcase sustainable building about sustainable building techniques in partnership with LGCHF. techniques following their visit. CPAP019 LI030 Residents satisfaction with parks and open spaces as determined through the DWS Residents satisfaction with parks and open spaces. CPAP016 NI 21 Dealing with local concerns about anti-social behaviour and crime issues by the local council and police NI 21 is currently inactive on Covalent. Data was collected via the Place Survey, which the Coalition Government cancelled in August 2010. At the same time, the Coalition Government also removed the requirement for the Council to report against the National Indicators previously measured by the survey. CPAP006 NI 57 Children and young people’s NI57 supports a wider Public Service Agreement (PSA 22) to “deliver a successful Olympic Games participation in high-quality PE and and Paralympic Games and get more children and young people taking part in high-quality PE and sport sport.” NI 171 New business registration rate NI 172 To show the strength of the small business sector by monitoring employment growth within existing small businesses. Percentage of small businesses in Existing indicators measure new business formation and survival rates of businesses, but there is no an area showing employment current measure of the performance within surviving businesses. growth This indicator looks at the proportion of small businesses that have achieved some employment growth within the year. It is a measure of dynamism within firms and not an indicator of the overall change in employment. CP LI050 FINANCE AND PERFORMANCE SC (29.11.10) To measure the business start-up rate for each local area. There are clear benefits to local economies of having vibrant start-up markets. It creates competitive pressure and drives up business performances as well as the provision of variety of goods and services. CPAP028 CPAP007 CPAP007 APPENDIX B Description Linked Corporate Plan Action Average time taken to process HB/CTB new claims and change events (calendar days) Housing Benefit/Council Tax Benefit (HB/CTB) of £19bn is paid to over 5 million low income households. Delays in the administration of these benefits can impact on some of the most vulnerable people in our society by: • Leading to rent arrears and evictions • Preventing access to housing because landlords are reluctant to rent to HB customers • Acting as a deterrent to people moving off benefits into work because of the disruption to their claim If HB/CTB customers receive a prompt service from their local authority there are positive outcomes across a range of agendas specifically reducing the number of people living in poverty, reducing homelessness and supporting people into work. An indicator similar to this has helped to deliver significant improvements in recent years, but many customers still have to wait longer than five weeks for their claims to be decided. This indicator is designed to ensure that local authorities deal promptly with both new claims to HB and CTB and changes of circumstances reported by customers receiving those benefits. The indicator supports DWP’s DSO 6. CPAP024 NI182 Satisfaction of business with local authority regulation services The continuing success of the UK economy depends on having a genuinely business friendly environment. As markets become more competitive, more must be done to ensure the right conditions are in place to enable businesses and individuals to respond to new opportunities and incentives. Improving the quality of regulation is important including how it is enforced and administered. Local authorities carry out 80% of inspections on businesses and have direct, day-to-day relationships with them. This indicator measures the experience of businesses who have dealt with regulatory services. CPAP007 NI185 Action by local authorities is likely to be critical to the achievement of Government’s climate change CO2 reduction from local authority objectives. The public sector is in a key position to lead on CO2 emissions reduction by setting a operations behavioural and strategic example to the private sector and the communities they serve. The manner in which the local authority delivers its functions can achieve CO2 emissions reductions. PI Code NI181 Short Name FINANCE AND PERFORMANCE SC (29.11.10) CPAP011 APPENDIX B PI Code Short Name Description Linked Corporate Plan Action CPAP010 CPAP011 CPAP011 NI186 Per capita reduction in CO2 emissions in the LA area Action by local authorities is likely to be critical to the achievement of Government’s climate change objectives. Local authorities are uniquely placed to provide vision and leadership to local communities by raising awareness and to influence behaviours. In addition, through their powers and responsibilities (housing, planning, local transport and powers to promote well-being) and by working with their Local Strategic Partnership they can have significant influence over emissions in their local areas. In the Climate Change Programme 2006, the Government stated its commitment to ensure the local Government framework will include an appropriate focus on action on climate change, sufficient to incentivise more authorities to reach the levels of the best. The Government also committed to give greater flexibility to deliver on national priorities in the most cost effective way for that locality. The proposed indicator will rely on centrally produced statistics to measure end user CO2 emissions in the Local Area from: • Business and Public Sector, • Domestic housing, and • Road transport This data is already captured and analysed to produce area by area carbon emissions per capita. It is sufficiently robust with relatively low levels of uncertainty. The percentage reduction in CO2 per capita in each local authority area will be reported annually. The statistics for 2005 will be used as the baseline. NI193 % of municipal waste sent to landfill To measure the proportion of municipal waste landfilled. The Government’s strategy on waste is to move waste management up the waste hierarchy and divert an increasing proportion of waste away from landfill. FINANCE AND PERFORMANCE SC (29.11.10)