Download Corporate Plan 2010/11

APPENDIX B
CORPORATE PLAN 2010/11 - MEASURES OF SUCCESS
Generated on: 21 October 2010
PI Code
Short Name
Description
Linked
Corporate Plan
Action
BV204
% of planning appeals allowed
The number of planning appeal decisions allowed against the authority's decision to refuse on
planning applications, as a percentage of the total number of planning appeals against refusals of
planning applications.
CPAP015
BV204a
% of all appeals resulting in
NHDC's decision or part decision
being overturned
The percentage of all appeals under the planning acts that resulted in the Council's decision or part
decision being overturned.
CPAP015
CP LI032
The 'footfall' of Churchgate as
determined through a survey
An improved town centre with 7% increase in footfall after the completion of the scheme as
measured by regular footfall surveys which will commence in 2010 (Churchgate).
CPAP001
CP LI033
The total amount of floor space
available in Letchworth GC
A revitalised town centre with 16.6% increased floor space and 7% increased footfall by 2016 as
measured by the regular footfall surveys (Letchworth GC).
CPAP002
CP LI034
The 'footfall' of Letchworth GC as
determined through a survey.
A revitalised town centre with 16.6% increased floor space and 7% increased footfall by 2016 as
measured by the regular footfall surveys (Letchworth GC).
CPAP002
CP LI035
Annual revenue costs of museum
An improved museum service with a greater variety of exhibits both permanent and temporary,
£160,000 revenue cost reduction and an ongoing improvement in visitor satisfaction.
CPAP003
CP LI036
Number of compliments received
by the Museum service
An improved museum service with a greater variety of exhibits both permanent and temporary,
£160,000 revenue cost reduction and an ongoing improvement in visitor satisfaction.
CPAP003
CP LI037
The % of vacant shop units in
Royston
An improved town centre and a reduction of 2.2% in vacant shop units (this would produce a
vacancy rate of 8% - lowest rate since 2000) Royston.
CPAP004
CP LI038
Public satisfaction with car parking
Improvements to car parking arrangements resulting in a 10% increase in public satisfaction
arrangements as determined
between 2008 and 2011 as measured by the authorities District Wide Surveys.
through the DWS
CPAP005
CP LI039
% year on year change in the
number of criminal offences
CPAP006
FINANCE AND PERFORMANCE SC (29.11.10)
Ongoing reductions in criminal offences and increases in detection of offences which are monitored
via the Crime and Disorder Reduction Scrutiny Committee and the Responsible Authorities Group.
APPENDIX B
PI Code
Short Name
Description
Linked
Corporate Plan
Action
CP LI040
% year on year change in the
number of detections of criminal
offences
Ongoing reductions in criminal offences and increases in detection of offences which are monitored
via the Crime and Disorder Reduction Scrutiny Committee and the Responsible Authorities Group.
CPAP006
CP LI041
Waste Aware Campaign
Reduce tonnage of waste sent to landfill leading to an overall reduction of CO2 emissions as
Advertising Equivalency - the
measured with reference to National Indicator 193. Increased range of opportunities for recycling by
number of opportunities to see and
residents and businesses. Successfully control the growing cost of waste disposal.
hear
CPAP011
CP LI042
The cost of waste disposal
Reduce tonnage of waste sent to landfill leading to an overall reduction of CO2 emissions as
measured with reference to National Indicator 193. Increased range of opportunities for recycling by
residents and businesses. Successfully control the growing cost of waste disposal.
CPAP011
CP LI043
The number of complaints in
relation to obstacles in streets
Enforcement powers available to us are in use to remove unauthorised obstacles from our streets
resulting in a 10% reduction in enquiries/complaints in relation to obstacles in streets.
CPAP008
CP LI044
The 'footfall' of Royston as
determined through a survey.
An improved town centre with 7% increase in footfall post scheme completion as measured by
regular footfall surveys which will commence in 2010 (Royston).
CPAP009
CP LI045
The % of building on brown field
sites
Preservation of the unique character of our rural areas. We will target 75% of building on brown field
sites to measure progress on this action.
CPAP018
CP LI046
Survey of rail users, stakeholders
and local residents to determine
the socio-economic impacts and
benefits of this project.
Full evaluation of all the socio-economic impacts and benefits both to rail users, stakeholders and
local residents (Hitchin Rail curve).
CPAP019
CP LI047
Proportion of Royston school
pupils who travel to school via
Sustainable Modes
Improved pedestrian and cycle links across the town which will promote more walking and cycling to
schools and other local facilities and contribute to measures being taken to combat climate change
(Royston).
CPAP020
CP LI048
The % of benefit claims made
electronically
A reduction of 50% in the number of paper based benefits claims will improve efficiency. An
improvement in the speed of processing new claims to less than 19 days can be expected ( ebenefits system).
CPAP024
CP LI049
Annual reduction in the cost of
maintaining computer servers
Replacing and reducing the number of computer servers producing cost efficiencies across the
authority.
CPAP026
FINANCE AND PERFORMANCE SC (29.11.10)
APPENDIX B
PI Code
Short Name
Description
Linked
Corporate Plan
Action
Survey of visitors to the showcase
Increased awareness in the community of sustainable building/energy efficiency to be measured by
dwelling who felt better informed
surveys of visitors to the project. The project is to adapt a dwelling to showcase sustainable building
about sustainable building
techniques in partnership with LGCHF.
techniques following their visit.
CPAP019
LI030
Residents satisfaction with parks
and open spaces as determined
through the DWS
Residents satisfaction with parks and open spaces.
CPAP016
NI 21
Dealing with local concerns about
anti-social behaviour and crime
issues by the local council and
police
NI 21 is currently inactive on Covalent. Data was collected via the Place Survey, which the Coalition
Government cancelled in August 2010. At the same time, the Coalition Government also removed
the requirement for the Council to report against the National Indicators previously measured by the
survey.
CPAP006
NI 57
Children and young people’s
NI57 supports a wider Public Service Agreement (PSA 22) to “deliver a successful Olympic Games
participation in high-quality PE and and Paralympic Games and get more children and young people taking part in high-quality PE and
sport
sport.”
NI 171
New business registration rate
NI 172
To show the strength of the small business sector by monitoring employment growth within existing
small businesses.
Percentage of small businesses in Existing indicators measure new business formation and survival rates of businesses, but there is no
an area showing employment
current measure of the performance within surviving businesses.
growth
This indicator looks at the proportion of small businesses that have achieved some employment
growth within the year. It is a measure of dynamism within firms and not an indicator of the overall
change in employment.
CP LI050
FINANCE AND PERFORMANCE SC (29.11.10)
To measure the business start-up rate for each local area. There are clear benefits to local
economies of having vibrant start-up markets. It creates competitive pressure and drives up
business performances as well as the provision of variety of goods and services.
CPAP028
CPAP007
CPAP007
APPENDIX B
Description
Linked
Corporate Plan
Action
Average time taken to process
HB/CTB new claims and change
events (calendar days)
Housing Benefit/Council Tax Benefit (HB/CTB) of £19bn is paid to over 5 million low income
households. Delays in the administration of these benefits can impact on some of the most
vulnerable people in our society by:
• Leading to rent arrears and evictions
• Preventing access to housing because landlords are reluctant to rent to HB customers
• Acting as a deterrent to people moving off benefits into work because of the disruption to their
claim
If HB/CTB customers receive a prompt service from their local authority there are positive outcomes
across a range of agendas specifically reducing the number of people living in poverty, reducing
homelessness and supporting people into work. An indicator similar to this has helped to deliver
significant improvements in recent years, but many customers still have to wait longer than five
weeks for their claims to be decided.
This indicator is designed to ensure that local authorities deal promptly with both new claims to HB
and CTB and changes of circumstances reported by customers receiving those benefits. The
indicator supports DWP’s DSO 6.
CPAP024
NI182
Satisfaction of business with local
authority regulation services
The continuing success of the UK economy depends on having a genuinely business friendly
environment. As markets become more competitive, more must be done to ensure the right
conditions are in place to enable businesses and individuals to respond to new opportunities and
incentives.
Improving the quality of regulation is important including how it is enforced and administered. Local
authorities carry out 80% of inspections on businesses and have direct, day-to-day relationships with
them.
This indicator measures the experience of businesses who have dealt with regulatory services.
CPAP007
NI185
Action by local authorities is likely to be critical to the achievement of Government’s climate change
CO2 reduction from local authority objectives. The public sector is in a key position to lead on CO2 emissions reduction by setting a
operations
behavioural and strategic example to the private sector and the communities they serve. The
manner in which the local authority delivers its functions can achieve CO2 emissions reductions.
PI Code
NI181
Short Name
FINANCE AND PERFORMANCE SC (29.11.10)
CPAP011
APPENDIX B
PI Code
Short Name
Description
Linked
Corporate Plan
Action
CPAP010
CPAP011
CPAP011
NI186
Per capita reduction in CO2
emissions in the LA area
Action by local authorities is likely to be critical to the achievement of Government’s climate change
objectives. Local authorities are uniquely placed to provide vision and leadership to local
communities by raising awareness and to influence behaviours. In addition, through their powers
and responsibilities (housing, planning, local transport and powers to promote well-being) and by
working with their Local Strategic Partnership they can have significant influence over emissions in
their local areas.
In the Climate Change Programme 2006, the Government stated its commitment to ensure the local
Government framework will include an appropriate focus on action on climate change, sufficient to
incentivise more authorities to reach the levels of the best. The Government also committed to give
greater flexibility to deliver on national priorities in the most cost effective way for that locality.
The proposed indicator will rely on centrally produced statistics to measure end user CO2 emissions
in the Local Area from:
• Business and Public Sector,
• Domestic housing, and
• Road transport
This data is already captured and analysed to produce area by area carbon emissions per capita. It
is sufficiently robust with relatively low levels of uncertainty.
The percentage reduction in CO2 per capita in each local authority area will be reported annually.
The statistics for 2005 will be used as the baseline.
NI193
% of municipal waste sent to
landfill
To measure the proportion of municipal waste landfilled. The Government’s strategy on waste is to
move waste management up the waste hierarchy and divert an increasing proportion of waste away
from landfill.
FINANCE AND PERFORMANCE SC (29.11.10)