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JOB DESCRIPTION Job Title: Senior Project Manager (Diversity) – 2 year contract Reference no: SE126 Department: Carers Services and Patient Public Engagement Reports to: Assistant Director Key Relationships: Caring Services Executive Team Analytics Team Research Team Marie Curie Hospices Marie Curie Nursing Services Job Summary As part of its strategy, Marie Curie Cancer Care has made a firm commitment to developing its services to carers - relatives, friends, neighbours - looking after the patient at the end of life and implementing a robust user/carer engagement strategy across the charity. The role of the project manager (diversity) is to manage a key part of the patient and carer engagement strategy, namely a diversity and exclusion programme which has been agreed by the Executive Board and Council. The post holder will manage the multiple strands of the project which includes: mapping and scoping the needs of the Black Asian Minority Ethnic (BAME) and excluded communities, establishing priorities, building up key external partnerships and designing and developing pragmatic support services which will address their present needs, whilst also taking in to account demographic trends for the future. The work will include: project initiation, service re-design, and stakeholder engagement, budget development, managing project documentation, reporting and evaluation. Main Duties 1. Project Management 1.1 The Project Manager will be responsible for managing the resources and activities required to set up the and run the project as follows: To develop project outlines and project initiation documents in collaboration with key stakeholders To develop and maintain a detailed project plan including setting key milestones and outcome criteria Director/2010/Human Resources/R&I Job Descriptions/Senior Project Manager.doc To identify, manage and mitigate project risks and issues highlighting actions in the project plan, escalating as necessary Identify and prioritise areas of need, with reference to such tools as the map of need To produce and maintain stakeholders analysis To agree and establish project governance arrangements To facilitate and manage project group meetings, including circulation of project minutes and papers To share lessons learnt from the multiple strands of the project 1.2 Where required, to use appropriate methodologies to undertake analysis of current services or stakeholder perspectives, such as: – Interviews – Focus groups – Surveys and questionnaires – Audits – Shadowing – Data analysis in collaboration with key stakeholders to build and support a UK wide network of BAME and Exclusion partners To work with MCNS and the Hospices to improve the recording of demographic data and undertake basic data analysis To produce and present findings in a comprehensive report for approval 1.3 Where required, to undertake service redesign to address identified gaps and barriers in providing inclusive services. The resulting service models must be integrated with local service provision. To develop and cost alternative service models To identify and establish best practice in engaging excluded groups To work collaboratively to ensure value for money To manage proactively the change process during implementation To monitor continuously and report against agreed outcomes, identifying improvement measures as and when required To participate in formal evaluation of the project To summarise the results of any internal, external and patient/carer consultation and identify key outcomes/conclusions Director/2010/Human Resources/R&I Job Descriptions/Senior Project Manager.doc 2. Communication To develop a diversity communication strategy including identification of key stakeholders and partners both to raise awareness across the geographical area, and to ensure effective internal, stakeholder and external project communication To provide regular updates of news and activities regarding the project To communicate and provide relevant project documents to MCCC Fundraising and PR departments To establish and maintain effective networks with professional colleagues ensuring that the profile of the project is appropriately represented To keep abreast of current issues in relation to Palliative Care and diversity , with particular regard to NHS policies and local initiatives and the Equal Opportunity Act 2010 To work collaboratively with key stakeholders to ensure ongoing commitment and involvement in the project, proactively managing risks and issues to deliver agreed outcome To plan and give presentations as and when required across all stakeholders, including the executive board and national events To support the development of a good practice guide and a user handbook, with clear guidelines for staff as to why, how, what methods to use to engage with users and carers from excluded communities. Help organise events, workshops, and seminars in localities, regions and nations across the UK. Support the recruitment of patients and carers from excluded communities for the various internal and external reference groups. 3. Resources & budget To develop project budgets To compile and present budget updates to Finance and Project Board To work with fundraising teams to identify and apply for resources available for the development of services to patients and carers from excluded groups . 4. Project Evaluation To ensure that project evaluation requirements are identified at project launch To work collaboratively with the project evaluation team to enable development of the evaluation plan and identification of data requirements. To incorporate project evaluation into the project plan and ensure its delivery within the agreed timeline Director/2010/Human Resources/R&I Job Descriptions/Senior Project Manager.doc 5. Reporting To prepare project reports and presentations for the Project Board To provide project updates, at agreed intervals, to the Assistant Director of Research and Innovation To prepare project reports and presentations for the Marie Curie Executive Board or Board of Trustees, as required 6. People Management To provide line management for junior project staff General In addition to the specific duties and responsibilities outlined in this job description, all Marie Curie Cancer Care employees should be aware of their specific responsibilities towards the following: Marie Curie Cancer Care is committed to encouraging volunteering throughout the organisation and as such the post holder will be expected to support and respect volunteers, and may be asked to work alongside or supervise a volunteer as part of their role whilst working at Marie Curie Cancer Care. Marie Curie Cancer Care operates a no-smoking policy. The post holder should either be a non-smoker or be prepared not to smoke in any Charity premises, grounds or vehicles or when on Marie Curie Cancer Care business outside the office. Adhere to all health and safety and fire regulations and to co-operate with the Charity in maintaining good standards of health and safety. Uphold ethical and professional standards and not behave in a manner that is likely to bring the Charity into disrepute. Promote and sustain a responsible attitude towards equal opportunities and diversity within the Charity. Demonstrate a commitment to ongoing registration requirements or any national professional or occupational standards associated with the role. Demonstrate a commitment to ongoing learning and development and to participate in any training relevant to the role. For designated roles, the post holder will be responsible for health & safety, business continuity planning and/or risk management. (These responsibilities will be notified on appointment). This job description is not exhaustive. It merely acts as a guide and may be amended to meet the changing requirements of the charity at any time after discussion with the post holder. Director/2010/Human Resources/R&I Job Descriptions/Senior Project Manager.doc PERSON SPECIFICATION Job Title: Senior Project Manager Criteria Essential 1. Qualifications, training & education Can demonstrate degree level outcomes; training and development to support project management and service redesign skills 2. Experience Experience working with diverse and excluded communities Desirable How assessed Certificates CV Experience working with hospice or community services CV Interview Solid experience of managing projects Experience of working in health and/or social care Experience in service redesign methodologies Experience in stakeholder management Experience in change management Experience in dealing with managers at senior level 3. Knowledge Sound knowledge of project management IT project management CV packages Interview Knowledge of health and Knowledge of change social care provision in the management community methodology Sound knowledge of research methodology Current initiatives to improve healthcare Service redesign management methodology Good knowledge of data analysis Basic knowledge of project and service evaluation methods 4. Excellent written and Director/2010/Human Resources/R&I Job Descriptions/Senior Project Manager.doc Interview Skills/Abilities verbal communication skills Excellent IT skills Good project management skills with the ability to influence change without direct management responsibilities Good partnership and relationship building skills Ability to deliver project work to agreed timescales Able to gain the confidence of clinical/managerial colleagues Influencing and negotiation skills Willingness to travel occasionally 5 Other requirements: Driving licence and access to vehicle Marie Curie Cancer Care Terms and conditions Job title Senior Project Manager Job reference SE126 Salary scale Marie Curie Cancer Care Salary Starting salary range of £38,265 to £42,515 plus London Allowance of £2,550 Annual leave entitlement 25 days (excluding 8 bank holidays) Notice period One Month (after probationary period) Working hours 35 hours per week Probationary period Six months Disclosure Check Not Required This is a 2-year funded post Other benefits Continued access to NHS Pension Scheme (subject to eligibility) Marie Curie Stakeholder Pension Scheme Director/2010/Human Resources/R&I Job Descriptions/Senior Project Manager.doc Season ticket loan Loan schemes for bikes; computers and satellite navigation systems Due to administration costs borne by the charity, we regret that only short-listed candidates will be contacted. If you have not heard from us within four weeks of the below closing date, please assume that your application has been unsuccessful. Closing date: 19th September 2012 Interview dates (TBC): 26th, 27th or 28th September Please send applications to: Rebecca Watkins HR Officer Marie Curie Cancer Care 89 Albert Embankment London SE1 7TP or email [email protected] Director/2010/Human Resources/R&I Job Descriptions/Senior Project Manager.doc