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Do now: • Take out homework (sheet regarding vision and mission statements) Learning Intentions Students will be able to: • Define the concept of vision & mission statements • Describe how they link with the development of organisational strategies • Identify the five main classes of business activity and classify LSOs into each • Discuss the contributions of LSOs to the economy, both positive & negative Large-scale Organisations AOS 1: LSOs in Context Business Management AREA OF STUDY 1 – LSOs In Context LSO’s Environments of businesses • Definition • Characteristics (how to identify them) • Typical management functions • How to distinguish between various kinds of LSO’s (ownership, focus, activity) • Mission and vision statements ☐ • Positive/ negative contributions of LSO’s • What are stakeholders • Interests and conflicts of stakeholders • How they relate to environments • Internal and external environment • Internal, operating and macro environment ☐ Where to next: KPI’s • How do we evaluate the performance of businesses • What is efficiency/effective ness • What are some specific indicators to assess performance ☐ Where to next: Further on LSOs • The SMART way of objectives • Hierarchy and types of objectives • Typical management functions (more depth) • LSO Economic Contributions (more depth) ☐ Objectives & Strategies of LSOs Does anyone know what these are? Vision Vision Statement……… Mission Statement…… Mission Statement Set Objectives Develop Strategies Objectives & Strategies of LSOs •Vision Statement: A broad/inspirational statement that describes the business’ dreams for the future •Mission Statement: A written statement that sets out who the business is, what it exists for and how it will achieve its objectives Honda’s Mission Statement 1980s: “We will crush, squash, and slaughter Yamaha!” Present: “Maintaining a global viewpoint, we are dedicated to supplying products of the highest quality, yet at a reasonable price for worldwide customer satisfaction.” Ford Vision & Mission Statements FORD’s Vision and Mission Statement - VISION - To become the world’s leading consumer company for automotive products and services. Our values: the customer is Job One. We do the right thing for our customers, our people, our environment and our society. By improving everything we do, we provide superior returns to our shareholders. - MISSION - We are a global family with a proud heritage, passionately committed to providing personal mobility for people around the world. We anticipate consumer needs and deliver outstanding products that improve people’s lives. Aus Post Vision & Mission Statements AUSTRALIA POST’s Vision and Mission Statement - VISION - Australia Post is committed to providing high-quality mail and parcel services to all Australians. Our enthusiastic, professional people will build a progressive commercial corporation through a commitment to high levels of customer satisfaction. - MISSION - We will meet our customers' changing needs by providing: - innovative and easy-to-use products and services; - friendly service by knowledgeable staff; - consistent on-time delivery; - value for money; and - modern, efficient networks. - Vision - Our vision for every child, Life in all its fullness Our prayer for every heart, The will to make it so. - Mission - Our mission is to be a Christian organisation that engages people to eliminate poverty and its causes. Objectives & Strategies of LSOs How about these? Objectives……… Strategies…… Vision Mission Statement Set Objectives Develop Strategies Objectives & Strategies of LSOs •Objective: A desired goal, outcome or specific result that an organisation intends to achieve •Strategies: the actions that an organisation takes to achieve a specific objective Vision Mission Statement Set Objectives Develop Strategies Levels of Planning - Strategic (corporate) Planning – Far reaching planning (perhaps between 2 and 5 years) through which a business seeks to manage resources and business opportunities to achieve long-term objectives. - Tactical (departmental) Planning – Medium term planning (about 1-2 years duration) which provides some detail on how the organisations overall corporate plan will be achieved. This planning is usually carried out at the departmental (or divisional) level. - Operational Planning – Planning at lowers levels of management of the day to day activities of an organisation. This is a detailed level of planning, often of a technical or practical nature. Although its general direction is set by higher levels of management, it is usually undertaken by supervisors or leading hands. Categorising Industries • Primary industries • Secondary industries • Tertiary • Quaternary • Quinary Primary industries These industries produce raw materials like wheat, wool and meat and make use of natural resources such as minerals and forests. In the past: Primary industry was the leading sector in Australian industry. People used to say that Australia's economy was `riding on the sheep's back'. Right now: Natural resources are no longer viewed as limitless and the industry is trying to balance using resources and looking after them so they will still be around in the future (sustainable development). There is also a trend to lower employment in farming. Secondary industries This is the manufacturing industry, where basic materials are turned into saleable products, such as the production of clothing from cotton or wool or the manufacture of electronics or machines. In the past: Secondary industry played a powerful economic role, fuelled by the waves of migration of the 1950s and 1960s. Right now: Increased overseas competition, trade, and the phasing out of tariff protection has reduced this industry. Employment has been reduced, but there is growth in `knowledge-intensive industries' such as computer manufacturing and bioengineering. Tertiary industries The tertiary sector of the economy is the service industry. This sector provides services to the general population and to businesses. Activities associated with this sector include retail and wholesale sales, transportation and distribution, entertainment (movies, television, radio, music, theater, etc.), restaurants, clerical services, media, tourism, insurance, banking, healthcare, and law. Quaternary industries The quaternary sector consists of those industries providing information services, such as computing, ICT (information and communication technologies), consultancy (offering advice to businesses) and R&D (research, particularly in scientific fields). Quinary industries This industry includes hospitality, health and social assistance, personal and other services Positive contribution of LSOs to the economy • • • • • Provide Employment : account for about 30 % of the workforce in Australia, with Coles Myer and Woolworths. (LSOs make up only 3% of all businesses). Contribution to research and development: LSOs undertake extensive R&D, and thus produce many new products. They adopt efficient work practices and innovative management ideas as a result. This will have an impact upon the whole of Australian society, as these new products are implemented because they increase productivity. Gross Domestic Product (GDP): this is the total monetary value of goods and services produced in Australia in a 1 year period. LSOs contribute about 50%- 55% of Australia’s GDP. Contribution to exports: many LSOs export products O/S, eg Rio Tinto earns 90% of its revenue from O/S. Exporting products contributes positively to our Balance of Payment (BoP), as a favourable BoP exists when there are more payments coming in to Australia than going out Help infrastructure growth: roads, railways, ports, communication systems – all improved and this assists economic growth, eg, upgrades to Monash Freeway and Citylink estimated to deliver $14 billion in benefits through reduced travel time. Negative contribution of LSOs to the economy • Downsizing/outsourcing to overseas countries: by laying off workers in an attempt to reduce costs and stay competitive, this can increase the unemployment rate, reduce tax income for gov’t, and increase welfare payments. • Environmental damage: through their activities, polluting waterways, or greenhouse gas emissions, LSOs may cause environmental damage. • Price setting: powerful LSOs have the ability to set prices and control markets, especially where there are oligopolies, i.e. small number of businesses that control most of a particular market (oil companies and petrol)