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THE CHILDREN’S CENTER OF WAYNE COUNTY January 2012 - JOB POSTINGS www.thechildrenscenter.com Senior Program Director, - Program Administration Attainment of Master’s Degree or higher in Human Services Field. Full licensure in State of MI required. LMSW preferred. Program development and grant writing experience required. Team development and process skills required. Must have knowledge of COA or similar Accreditation process. Requires experience with Evidence Based clinical practices and philosophies. Primary function is to lead and direct the operations and activities of all Agency programs. As a member of the management team, participate in setting overall program direction. Requires strong impeccable. Proven oral, written and interpersonal communication skills. Requires 5-10 years experience as a senior program director of an organization of similar size and program diversity. Demonstrated progressive leadership and management experience. Experience directing and developing four (4) or more directors and /or managers. Proven project management skills including the ability to organize and manage multiple priorities. Excellent financial analysis and budget management skills. Basic computer skills and knowledge/experience in utilizing data to make decisions and monitor progress. Experience working with community mental health and/or child welfare organizations is desirable Director, Client Services Master’s degree or higher in human services field with full State of Michigan licensure. This position will oversee the change management and activities of the ACCESS/Intake program, crisis stabilization program, front desk/lobby operations and centralized scheduling, and ensures the smooth operation of the departments when responding to internal and external requests. Responsible for the overall leadership of the Client Services team. Must have ability to balance providing strong clinical support and holding the team accountable for administrative issues. Excellent communication skills required. Ability to solve complex client issues. Requires previous experience utilizing electronic records and centralized scheduling. 3-5 years experience in senior/upper management at an organization of similar size with 5 years supervisory/management experience preferred. Knowledge of COA Accreditation or similar accreditation body. Experience in Process and Evidence Based Practices. Valid driver's license. Current experience in children's mental health with general understanding of the human services arena. Requires 5 years experience in assessment and treatment of children and families. CAFAS certified preferred. Knowledge of dynamics of physical, crisis stabilization and de-escalation of severe behaviors required. Proficiency in the use of ICD-9 and DSM IV. Knowledge of community resources. Must have strong people skills. Will require strong management, problem solving, negotiating, excellent organization skills, and business management skills. Must have excellent written and oral presentation skills. Intermediate level computer skills; however advanced skills preferred. Extensive knowledge /experience in record keeping and documentation processes. Background with working with managed care organization desirable. Director or Business and Facility Operations, Administration Master’s degree, or bachelor’s degree with equivalent related experience in business, engineering, or related field required. Minimum 5 years experience as a Director of as a senior administrative staff member at an organization of similar size required. Expertise required in the following areas: Customer Relations, Facility Management/Engineering, Contract Administration, Campus Operations, Purchasing and Procurement. This position will manager, lead, develop and direct the Managers and staff responsible for Building and Maintenance, Purchasing, Risk Management, and Campus Operations. Requires Excellent negotiation skills, effective written and verbal communication Skills, strong analytical skills, the ability to work with people and build Concensus at all levels, ability to develop a team, and expertise in Policy writing, documentation of procedures, etc. Director of Finance Master’s degree in business or finance, with significant accounting Coursework. CPA strongly preferred. Five to seven years of Experience in accounting, including at least four years supervision of Accounting functions required. Experience should demonstrate ability To lead and develop a team, and the ability to work with and build consensus at all levels in the organization. Requires strong management, problem solving, negotiating, and organizational skills. Must have advanced Excel skills, ability to perform financial analysis and account reconciliations, and experience in producing monthly financial statements. Requires excellent written and verbal communication skills. Experience with Financial Edge a plus. Program Manager, Child Welfare Master’s Degree in Social Work, Sociology, Psychology, Criminal Justice, Human Services related field. 4 yrs. experience in foster care/child welfare case work required. At least 4yrs. supervisory experience with excellent written skills. Provide supervision of supervisory staff to ensure quality service of delivery in accordance with established agency and governmental policies/procedures. Participate in program planning and goal setting with program director. Remain current of changes related to the Child Welfare system. Provide statistical reports as needed. Nurse Care Manager-Psychiatry Bachelor of Science in Nursing required. A minimum of 2 years experience working with children and adolescents with severe emotional disturbance and experience in providing health education. The nurse care manager will perform nursing duties and care management responsibilities associated with the delivery of psychiatric services to clients and their families. Responsibilities will include: Taking vital signs performing health assessments on medically complicated cases follow up on lab results assist in obtaining prior authorizations for medications. Manager, Professional Development & Training, Human Resources Bachelor’s Degree in business administration, education, or related discipline or the equivalent of education and experience. 2-4 years directly related experience. Excellent communication, interpersonal and customer service skills; Proficiency with Microsoft Office products. Experience with Conference room, camera, video, IT equipment. ELearning (Elevate) experience a plus 5 years progressive human resource experience required. Train the Trainer Certification preferred. Ability to develop training plan objectives, measures and ways to reinforce compliance. HR experience necessary to work as back up in recruitment and HR functions. Manager, Client Services Master’s degree, or bachelor’s degree with equivalent related experience in business, engineering, or related field required. Minimum 5 years experience as a Director of as a senior administrative staff member at an organization of similar size required. Expertise required in the following areas: Customer Relations, Facility Management/Engineering, Contract Administration, Campus Operations, Purchasing and Procurement. This position will manager, lead, develop and direct the Managers and staff responsible for Building and Maintenance, Purchasing, Risk Management, and Campus Operations. Requires Excellent negotiation skills, effective written and verbal communication Skills, strong analytical skills, the ability to work with people and build Concensus at all levels, ability to develop a team, and expertise in Policy writing, documentation of procedures, etc. Manager, Client Records—Quality and Compliance Minimum of a bachelor’s degree in health services administration or related field is required. This position will manage the activities of the agency/clients records department that includes the planning and organizing of the documentation, storage and retrieval of agency client records. Ensures that all client records are kept secure according to Federal legislation. Supervises and coordinates the work activities of the staff. Knowledge of agency/client records analyzing and processing techniques and standards –with 3-5 years experience in this field required. Knowledge of supervisory practices and principles. Knowledge of medical records guidelines and regulations. Knowledge of latest software and technology used to maintain and protect patient records in a health care facility. Must be current on legislation regarding medical records security and maintenance. Must have effective written and verbal communication skills. Must possess strong analytical skills. Ability to lead and develop a team and be a team player. Ability to work with people, and build consensus at all levels in the organization. Coordinator, KIDDS (Kids with Intellectual and Developmental Disabilities) Master’s Degree in Human Services. Licensed in the State of Michigan. Minimum of 4-7 years of clinical supervisory experience in the assessment and treatment of children, adolescents and their families. Applied Behavioral Analysis (ABA) required. Must have reliable transportation, a valid driver’s license, automobile insurance, and a clear driving record. Able to work with a variety of systems and resources. Ability to resolve crisis situations effectively and efficiently. Good written and verbal skills. Able to supervise, train, and develop team modes. Knowledge of child sexual abuse, domestic violence, and/or working with children and adolescents who present with a serious emotional disturbance. Experience in assessing and providing the diagnosis for perspective clients and their families within the community. Ability to become CAFAS reliable. Coordinator, ACCESS Master’s degree in Human Services field with appropriate State licensure And credentialed per the Agency required. Minimum 2 years supervisory Experience with minimum 2 years of diagnosing mental illness required. Must possess knowledge of person/family centered treatment planning, Co-occurring disorders, and community resources. Demonstrated basic Computer skills related to Windows navigation, mouse usage, keyboarding e-mail communications and password management required. Must have interpersonal flexibility with excellent oral and written communication skills. This position will supervise and train staff that are assigned to the ACCESS department as well as train staff that supports the activities of This department. Position will oversee the activities of the department Including day-to-day operations of ACCESS along with developing and Maintaining those systems that support the Agency’s screening, intake, And initial assessment process for both the Agency and reporting Entities. The Coordinator will respond to internal and external requests For data and assists in the monitoring of the process. Position provides Clinical supervison of staff, programmatic monitoring of the department’s Performance, monitoring of revenue and expenses, and completion of reports. Coordinator, Wraparound Master’s degree in Human Services required. Minimum one year experience in the evaluation and treatment of children and families. Minimum one year experience supervising mental health programs that deliver services to multineed families .Must have valid MI State Issued Driver’s License and a favorable driving record.Possessing a nonjudgmental approach that reflects cultural competency and sensitivity to the unique needs and diverse experiences of individual families. The ability to engage and maintain therapeutic relationships with families The ability to develop collaborative relationships with staff and other providers Effective interpersonal communication skills The ability to assess and intervene within complex family and community systems Strong organizational skills and a willingness to be flexible, patient and creative. Responsible for the administrative and clinical functioning of the program to include: the orientation, training and clinical supervision of staff and any administrative functions necessary for the delivery of services to families enrolled in each of the programs. Participate in selection process of new hires Ability to recommend on hiring, evaluations and release of staff Outreach Specialist---Resource Development Bachelor’s degree or equivalent related community marketing experience required. Bachelor’s degree in Human Services, marketing or Communications preferred. Minimum 2 years experience in community organizing, recruitment, or marketing. Must have reliable transportation and valid driver’s license, insurance, and acceptable record. Excellent verbal and writing skills, with good public speaking ability. Must be able to work flexible hours, including weekends and evenings when needed. Requires current experience/knowledge in intellectual and developmental disabilities, community mental health, school systems, DHS, etc. Primary responsibility of position is to conduct community awareness and educational presentations regarding the Agency’s services as it relates to the developmental disabled population. Establish and maintain community relationships while promoting the Agency and our services. Educate internal departments to services available. Assist with development of the recruitment plan and implement the strategies within the plan. Acts as resource person for the Program Committee Chairs and Management on recruitment matters. Foster Care Specialist, Child Welfare Bachelor’s Degree in Social Work, Social Work, Sociology, Psychology, Criminal Justice, Human Services related field, or where 25% of the course credit earned is in the human services field. Experience in foster care case work desirable but not required. Preferred knowledge or experience in working with the agency’s target population; Knowledge of social problems and concerns common to the target group; and experience working in a community setting. Must have reliable transportation and a valid driver’s license. YASS Specialist, - Young Adult Self Sufficiency Program (Child Welfare) Bachelor’s degree in Human Services, Social Work, Psychology or Mental Health related field with social work. State License required. This position will work the afternoon shift 4pm-12:00am in the Crisis Care Unit. Must be trained and have 1 year of supervised experience in the examination, evaluation, and treatment of minors and their families. Knowledge of various systems operating in Wayne County(CMH, DHS, Court, Schools,etc.). Reliable transportation and valid driver’s license with good record. Good written and verbal skills Experience in case management preferred. Willing and able to provide services in homes. Assists the client in gaining access to needed medical, social, educational and other services. Coordinate services to meet client goals. Ability to provide and assist the clinician with documentation and follow up care. Adoption Specialist Bachelor’s degree in Social Work, Sociology, Psychology, Criminal Justice, Human Services related field, or where 25% of the course credit earned is in the human services field. Experience in adoptions and knowledge of Child Welfare. Must have automobile, valid driver’s license and insurance. Ability to work within the mission statement of the Agency. Coordinates living services and placement supervision for youth, ages 16-21, within the child welfare system in accordance with applicable contractual and regulatory requirements and accreditation standards. Assist with the recruitment of adoptive families and/or children. Maintain client caseload. Prepare children and families through the adoption process. Licensing Specialist, Child Welfare Bachelor’s degree in Social Work, Sociology, Psychology, Criminal Justice, Human Services related field, or where 25% of the course credit earned is in the human services field. Experience working with the public and knowledge of the Foster Care System and Child Welfare. Valid driver’s license and reliable transportation. Must be extremely organized and able to follow through with paper work. The major function of this position includes participation in the generation of program resources and in the design and development of program objectives and protocols. Maintain ongoing recruitment efforts for Foster Home. Conduct initial, annual, renewal and special evaluation assessments of foster homes. Complete intake process, maintain foster home files, conduct pre-service/special needs training, conduct on-going training for foster parents, conduct orientation meetings. Maintain timely documentation Client Service Specialist I, Client Services High school diploma required. Some college preferred. Receptionist or Or customer service experience with public required. Ability to interact with diverse population. Excellent verbal communication skills with knowledge of basic office procedures required. Good judgment skills dealing with public required. Familiarity with Microsoft Office programs required, and basic knowledge and computer skill set required. General front desk, reception and/or other duties deemed necessary to support clinician and physician activities according to the established formats and with acceptable time frames. Maintenance of smooth patient flow and support within the lobby in a manner that is welcoming , inviting and patient centered. Additional responsibilities will generally include, but not limited to the handling of telephone calls and scheduling patients. Will serve as back up for Specialist II. Client Service Specialist II, Client Services High school graduate or equivalent required. College level courses in computers, English, or business is desired Previous customer service experience in the healthcare field preferred. Must have demonstrated experience applying listening techniques, conveying respect, professionalism and empathy. Superior communication skills needed. Ability to multi-task and maintain a professional demeanor. Excellent phone demeanor required. A demonstrated ability navigating database systems is needed. Must be able to work in a team environment. This important position represents The Children’s Center’s (TCC) first contact with our customers. All Client Services Specialist will greet each customer in a professional and friendly manner while demonstrating the Agency’s Core Values. TCC’s perform task related to different functions when includes They include: arranging appointments for clinical staff.When a problem persists regarding a booked schedule or when a patient shows up late for an appointment, the client services scheduler has to find solutions to clear up the problem. If a patient does not show up for an appointment, the client services scheduler has to notify the clinician about adjusting the schedule. This position may also have to assist or cover for the receptionist during business hours. This includes answering telephones, greeting patients when they arrive and leave and talking with patients regarding their appointment. Perform administrative duties. Responsibilities consist of maintaining the electronic appointment system, coordinating and overseeing department meetings, handling invoices, patient reminder phone calls, working with the accounting department in processing bills or solving billing problems, dealing with faxes coming into the office and communicating with other departments.. Finance Clerk--Finance Minimum high school diploma. Some college preferred. Must possess Above average computer skills with previous Microsoft Excel and Word Experience required. Excellent filing and organizational skills with Minimum 2 years accounting related experience. Must be able to work Additional hours as needed. Primary responsibilities involve providing support to the Finance Department and Central Services. This position will have various duties that will ensure the department is always customer service ready and audit compliant. This includes, but not limited to: billings, filing, audits, reporting, and cash applications. Care Manager, After Hours Crisis Unit—Contingent Bachelor’s degree in Human Services, Social Work, Psychology or Mental Health related field with social work. State License required. This position will work the afternoon shift 4pm-12:00am in the Crisis Care Unit. Must be trained and have 1 year of supervised experience in the examination, evaluation, and treatment of minors and their families. Knowledge of various systems operating in Wayne County(CMH, DHS, Court, Schools,etc.). Reliable transportation and valid driver’s license with good record. Good written and verbal skills Experience in case management preferred. Willing and able to provide services in homes. Assists the client in gaining access to needed medical, social, educational and other services. Coordinate services to meet client goals. Ability to provide and assist the clinician with documentation and follow up care. Clinician, After Hours Crisis Unit- Full Time and Contingent Positions Master’s Degree in Human Services. Licensed in the State of Michigan. Minimum of two years experience in the assessment and treatment of children, adolescents and their families. Must have reliable transportation, a valid driver’s license, automobile insurance, and a clear driving record. Able to work with a variety of systems and resources. Good written and verbal skills. Possess the ability to assess individual, interpersonal, family, and environmental stressors. Must have the ability to provide crisis stabilization for children and families. This position will work the afternoon shift, 4:00pm – 12:00am, in the Crisis Care Unit. Clinician, Family Bereavement/Family Services Master’s degree in Social Work, Psychology, or Counseling with licensure In State of Michigan required. Minimum 1 year clinical experience with Children and families diagnosed with Serious Emotional Disorders. Experience with trauma preferred. Excellent verbal and writing skills required. Primary responsibilities involve providing individual, group, and family therapy to children and youth ages 6-17 who present with serious emotional disturbance. Clinician, Parent and Child Empowerment- (PACE) Master’s degree in Social Work, Psychology, or Counseling with licensure In State of Michigan required. One year clinical experience desired with preschoolers and their families. Good assessment/ diagnostic/ treatment planning skills needed. Knowledge of childhood development, play therapy and family therapy. Familiarity with Head Start programs and culturally diverse populations desired. This Position will provide clinical services to clients aged 3-6 years via Individual, group and family therapy. Clinician –Home-Based Program_____________________________________ Master’s Degree in Human Services. Licensed in the State of Michigan. Minimum of two years experience in the assessment and treatment of children, adolescents and their families. Must have reliable transportation, a valid driver’s license, automobile insurance, and a clear driving record. Able to work with a variety of systems and resources. Good written and verbal skills. Possess the ability to assess individual, interpersonal, family, and environmental stressors to determine how they contribute to mental health problems and academic difficulties for children. Provide intensive individual and family therapy and regularly consult with case manager and treating psychiatrist. Develop with the client, family members, and natural supports a person family centered approach in formulating a treatment plan. Please send your cover letter & resume to: [email protected] EOE Visit our website www.thechildrenscenter.com