Download US-based, International Travel Commerce Company

l CASE STUDY l
OVERVIEW
Business Challenge
• Disruptions and performance degradation
to database searches on company website
resulted in lost transactions
• Because internal systems and applications
were not equipped to send alarms or
report on issues, IT could only be reactive in
addressing network problems
• As customer transactions timed out,
company experienced lost revenue and
damage to its reputation
NETSCOUT Solution
• nGeniusONE® Service Assurance Platform
• InfiniStream® Appliances
U.S.-based, International Travel
Commerce Company Addresses
Network Latency Problems and
Protects Revenue with NETSCOUT
nGeniusONE
Customer Profile
This U.S.-based, international travel commerce company is a multi-billion dollar business.
Through a vast network of travel agents, customers have come to rely on this company to fulfill
all their travel and travel-related needs.
• nGenius® Packet Flow Switches
Business Challenge
Business Value
• Enabled IT to identify issues before creating
serious impact
• Facilitated new service and technology
rollouts, minimize risk, and cost-effectively
plan network requirements using proactive
traffic analysis
• Enhanced the collaboration between IT teams
at all levels as well as with business owners
using flexible reporting which reduced MTTR
• IT teams were able to quickly identify Denial
of Service attacks which reduced disruptions
while complementing investments made in
other security solutions
This global travel company relies on its e-commerce platform to make travel-related bookings
with airlines, hotels, car rental agencies, rail lines, and cruise ships. Working with thousands
of travel agents, the company’s revenues are dependent on bookings being successfully
completed. The company’s network is responsible for handling billions of transactions per
day and any disruptions and performance degradation to database searches on their website
results in lost revenue. In fact, site performance is so important to the business that IT staff
bonuses are only paid when 99.985% uptime is maintained.
Because internal systems and applications were not equipped to send alarms or report on
issues, IT operations team members were strictly reactive in addressing network problems
that would arise. When customers started to experience slow response times and connections
to partner sites began to fail, IT was faced with the challenge of pinpointing the source of the
problem. By the time trouble tickets were escalated to the more knowledgeable first level
operations team, the damage was already done in terms of revenue loss and harm to the
company’s reputation.
NETSCOUT Solution
IT turned to NETSCOUT® to help uncover the source of the network delays. The nGeniusONE
Service Assurance platform with Adaptive Service Intelligence™ (ASI) technology enabled IT to
quickly identify the source of the performance issues. The NETSCOUT solutions intelligence
allowed the network operations team to see that a much higher volume of traffic was directed
at applications servers within their Virtual IP (VIP) load-balanced pool of servers. As the
server load reached a peak of three million new sessions, transaction latencies increased by
more than the guaranteed 270-millisecond response time, causing client communications to
become unstable, and resulting in transaction rejects or time outs.
ENT ERPRISE
l CASE STUDY l U.S.-based, International Travel Commerce Company Addresses Network Latency Problems and Protects Revenue with NETSCOUT
nGeniusONE allowed the operations team
to determine that the caching servers did
not have sufficient resources to cope with
the heavy client requests. This allowed
the server team to rectify the problem by
tuning the server settings to handle more
concurrent requests.
The nGeniusONE solution delivered critical
visibility that included:
• Amount of application traffic
• Web traffic distribution by VIP load
balancers to verify if Web requests were
correctly distributed to server farms
• Application errors across different tiers
• Application and network response times
to measure performance of load balancers
and servers including latencies, server
load, and TCP counters
Business Value
The nGeniusONE solution allowed IT to go
from reactive to proactive in addressing
network latency problems. Without the
NETSCOUT solution, the operations team
would have spent countless hours going
through individual log files, scanning
configuration details for each the company’s
tens of thousands of physical and virtual
servers in the network to identify the problem.
The intelligence provided by nGeniusONE
enabled IT, with just a couple of clicks, to
identify the problem server and increase the
number of sessions it can process.
In addition, the visibility delivered by the
NETSCOUT solution ensures applications are
always available, which means IT receives
their bonuses!
The benefits of the NETSCOUT solution
include:
• Enabling IT to identify issue before it
creates serious impact
• Helping in capacity planning
• Reports are issued to the right teams that
need them, thus reducing MTTR
• Quickly identifies any Denial of Service
attacks on the network
Americas East
Americas West
Asia Pacific
Europe
310 Littleton Road
Westford, MA 01886-4105
Phone: 978-614-4000
Toll Free: 800-357-7666
178 E. Tasman Drive
San Jose, CA 95134
Phone: 408-571-5000
17F/B
No. 167 Tun Hwa N. Road
Taipei 105, Taiwan
Phone: +886 2 2717 1999
One Canada Square
29th floor, Canary Wharf
London E14 5DY, United Kingdom
Phone: +44 207 712 1672
NETSCOUT offers sales, support, and services in over 32 countries.
For more information, please
visit www.netscout.com or
contact NETSCOUT at 800-309-4804
or +1 978-614-4000
© 2016 NETSCOUT SYSTEMS, INC. All rights reserved. NETSCOUT, nGenius, InfiniStream, Sniffer, nGeniusONE, ASI, Adaptive Service Intelligence and the NETSCOUT logo are registered or
pending trademarks of NETSCOUT SYSTEMS, INC. and/or its affiliates in the United States and/or other countries (“NETSCOUT”). All other brands and product names and registered and
unregistered trademarks are the sole property of their respective owners. Use of this product is subject to the NETSCOUT SYSTEMS, INC. (“NETSCOUT”) End User License Agreement that
accompanies the product at the time of shipment or, if applicable, the legal agreement executed by and between NETSCOUT and the authorized end user of this product (“Agreement”).
NETSCOUT reserves the right, at its sole discretion, to make changes at any time in its technical information, specifications, service, and support programs.
ECS_044-1600 07/2016