Download 99CM0022 - City of Edmonton

Agenda Item No.: E.1.b.
City of Edmonton Corporate Business Plan
Recommendation:
That the City of Edmonton Corporate
Business Plan (Attachment 1) be approved.
Report Summary
The City of Edmonton Corporate Business
Plan is a strategic document outlining the
approach to implementing Plan Edmonton
and other corporate initiatives such as the
Long Range Financial Plan during the period
2000 – 2002.
Previous Council/Committee Action
On January 5, 1999, Council received for
information the Workplan for the
preparation of business plans.
Report
Corporate Business Plan
Administration has prepared a Corporate
Business Plan for the period 2000 to 2002
which outlines strategic initiatives and the
fiscal framework for planning and budget
purposes.
A New Business Management Process The
Corporate Business Plan is an important
element in the City’s new business
management process. (Page 4 of
Attachment 1 outlines the process.)
This new process started with Plan
Edmonton as Council’s statement of
priorities and key strategies dealing with
Edmonton’s physical, economic and social
development. As Edmonton’s primary
planning document, Plan Edmonton is a
comprehensive 10-year plan which provides
Routing:
Delegation:
Written By:
April 16, 1999
File: 99CM0022
direction for the development and
implementation of more specific, detailed
plans and programs by all City departments
and agencies.
With Council direction from Plan Edmonton
as the starting point, Senior Management
Team (SMT) developed a mandate, vision,
mission for the Administration to guide civic
activities in service provision and in
implementing Plan Edmonton. This
“Vision, Values and Strategic Framework”
was announced by the City Manager to staff
on March 11, 1999.
The Corporate Business Plan is an important
link between Plan Edmonton (from which it
draws major strategies), the “Vision, Values
and Strategic Framework” and the
departmental business plans and civic
budget.
The Corporate Business Plan identifies
corporate-wide strategies and initiatives that
are inter-departmental in nature or have a
broad corporate impact. As well, it provides
a recommended fiscal framework for 2000
to 2002 based on the Long Range Financial
Plan. The Corporate Business Plan provides
directions and a template for preparing
departmental business plans. The
departmental business plans will outline
specific departmental initiatives consistent
with corporate directions and departmental
service requirements. Based on the fiscal
framework, the civic budget will provide the
funding mechanism supporting
implementation of these plans.
City Council
Bruce E. Thom, Q.C.
Harvey Crone
Office of the City Manager
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E
1
b
City of Edmonton Corporate Business Plan
Many other key strategies will continue to be
implemented by the Administration through
the ongoing work of departments and
specific departmental initiatives.
Benefits of the Corporate Business Plan
This process of using a corporate business
plan to link implementation of Council’s
desired directions expressed in Plan
Edmonton through to departmental business
plans and the civic budget has not been done
before by Administration.
The following benefits occur from this
process:
(a) It supports implementation of Council’s
approved Plan Edmonton.
(b) Administration can identify key
initiatives to improve service delivery
based on Council’s direction.
(c) There is multi-year fiscal framework to
guide corporate and departmental service
planning. This framework can help
citizens to understand the nature of the
City’s fiscal challenge and its response.
(d) Departments can provide multi-year
service information.
(e) There should be a more direct and
efficient budget preparation and Council
review process. Discussion on civic
service direction and fiscal strategy can
occur prior to the budget deliberations in
the context of departmental business
plans.
Highlights of the Corporate Business Plan
The Corporate Business Plan addresses the
five municipal government responsibility
areas identified in Plan Edmonton. As well,
sections are provided to deal with
organizational effectiveness and the fiscal
framework. Under each heading there are
highlights of the Administration’s initiatives.
Services to People
•
Administration will focus on the
development of customer service standards
and related staff training as well as a long
range plan for parks, recreation facilities and
people-related services.
Planned Growth
• Administration will manage Edmonton's
growth in a cost-effective and efficient
manner and will prepare an urban
intensification strategy and a new Land Use
Bylaw.
Economic Development
• Administration will provide coordinated
support to Council in the implementation of
its Vision for Economic Prosperity, as well
as for the activities of Economic
Development Edmonton. Administration
will use benchmarking and performance
measures to demonstrate the provision of
cost-effective and efficient service provision
Infrastructure & Physical Environment
• The Infrastructure Strategy will be
implemented to promote infrastructure
development which is cost-effective and
environmentally-sustainable, while an
environmental strategic plan will be
developed as a framework for sustaining and
enhancing Edmonton's physical
environment.
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City of Edmonton Corporate Business Plan
Leadership, Regional Cooperation and
Planning
• Administration will develop for
Council’s review a new public
participation process that will provide
residents with opportunities for input to
city services. Administration will seek to
build positive relationships with staff of
other municipalities in the Edmonton
region and other levels of government.
Organizational Effectiveness
• Administration will commence using
enterprise resource planning (ERP) to
improve service effectiveness and civic
operations and will implement, evaluate and
refine the Performance Management
Program.
2000 - 2002 Fiscal Framework
• To maintain and improve the city's
services and infrastructure, the Long Range
Financial Plan recommends a combination
of modest annual tax increases, increased fee
revenue and borrowing for major
transportation facilities to maximize use of
available grants.
Next Steps
After Council approval of the Corporate
Business Plan, the next step is the
preparation of the departmental business
plans. These departmental plans are
scheduled for completion by the end of June
1999. The completion of the corporate and
departmental business plans will allow the
preparation of the civic budget to proceed
starting in September 1999. Council
approval of the 2000 Budget is scheduled for
December 1999.
Annual monitoring and updating of the
corporate and departmental business plans
will ensure the plans are adjusted as
conditions warrant.
Citizen Satisfaction Survey
The Corporate Business Plan contains
performance measures for citizen
satisfaction with civic services. These
measures are generally within the
Administration’s responsibility.
The basis for the measures is the 1999 City
of Edmonton Citizen Satisfaction Survey.
Citizen satisfaction surveys provide citizen
ratings of various service characteristics, the
views and perceptions of citizens on aspects
of service provision and the responsiveness
of civic employees in their dealings with the
public.
The Advisory Group was retained to survey
801 residents city-wide during January and
February 1999. City-wide results have a
margin of error of + 3.5% at the 95%
confidence level. A similar survey was
conducted in 1998, allowing for a
comparison and identification of changes.
The Summary of Findings are provided in
Attachment 2. The following are the most
significant findings:
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City of Edmonton Corporate Business Plan
Quality of Life
93% of citizens rated quality of life from
good to excellent (same as 1998). Positive
factors are parks, employment opportunities
and a friendly atmosphere.
Satisfaction with City Services
80% of residents are satisfied with City
services. Services with higher satisfaction
are police and fire, parks , green space and
recreation facilities. Services with lower
satisfaction are winter and summer road
maintenance.
Contact with City Employees
Most residents (75%) who contacted a City
employee were satisfied with the service
provided and agreed the employees were
courteous, knowledgeable, prompt,
interested and responsive. However, the
satisfaction level dropped from 82% in
1998. Compared to 1998, residents in 1999
were less likely to agree they received
prompt service (74% in 1999 versus 83% in
1998) or an interest was shown in their
needs (75% in 1999 versus 83% in 1998). In
response to these changes, the Corporate
Business Plan identifies strategic initiatives
to improve customer service.
Overall Perception of City Services
Similar to 1998, 74% of residents felt the
quality of City services remained unchanged
over the past year, while 10% felt quality
had declined.
Of the homeowners, 88% felt they received
fair, good or very value for their property
taxes (89% in 1998).
Budget / Financial Implications
Approval of the Corporate Business Plan,
including the 2000 – 2002 fiscal framework,
provide general revenue and expenditure
guidelines for the preparation of the 2000
Budget.
Justification of Recommendation
The Corporate Business Plan improves on
the practice of preparing year-to-year
budgets by providing a planning mechanism
which is more long term and strategic
nature. By looking three years into the
future, the City can more effectively identify
needed changes in corporate direction.
Background Information Attached
1. City of Edmonton Corporate Business
Plan
2. City of Edmonton, 1999 Citizen
Satisfaction Survey, Summary of
Findings, March 1999
Background Information Available on
Request
1. City of Edmonton Business Planning
Workplan, November 19, 1998
2. City of Edmonton 1999 Citizen
Satisfaction Survey, Final Report, The
Advisory Group, March 10, 1999
Views Towards Property Taxes
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