Download POSTTEST KEY OBJECTIVE A 1. a Verbal communication. Writing a

POSTTEST KEY
OBJECTIVE A
1. a Verbal communication. Writing a letter to your grandmother is an example of verbal
communication. Verbal communication is the exchange of information through the use of
words, including writing and speech. Writing a letter to your grandmother is different from
speaking to her. Nonverbal communication is the exchange of information without the use
of words, including body language, eye contact, and gestures. Writing a letter is not nonverbal communication because it involves the use of words.
(10 points)
2. b Nonverbal communication. Smiling is an example of nonverbal communication. Nonverbal
communication is the exchange of information without the use of words, including body
language (such as smiling), eye contact, and gestures. Verbal communication is the exchange of information through the use of words, including writing and speech. (10 points)
3. a Don’t make eye contact. Lack of eye contact usually indicates dishonesty, nervousness,
embarrassment, or boredom. Eye contact is an important element of body language. Making eye contact with others lets them know that you are listening when they are talking.
And when you make eye contact while you’re the one doing the talking, you give off a
sense of confidence and honesty. Dishonesty, nervousness, embarrassment, and boredom
are not indicated by using concise communication, overcoming communication barriers, or
the absence of body language.
(10 points)
4. d Nodding your head. Nodding your head is a gesture. Gestures are movements you make
with your body either to replace your words or to reinforce their meaning. Gesturing
makes up a significant portion of body language as well as overall communication. Crying,
sending an e-mail, and taking notes are not gestures.
(10 points)
5. c
The grapevine. The rumors about April are a negative result of the grapevine. The grapevine is a communication channel in which information gets passed from person to person,
and along the way, the message is often changed and becomes unreliable. Concise
communication, concrete communication, and bad timing do not cause rumors to be
spread.
(10 points)
OBJECTIVE B
6. a Concise. Communicating all the important information in the shortest way possible means
you are being concise. Being concise means making the best use of your words. Being sensitive means putting “you” before “I” in your communication. Being concrete means your
communication is accurate, specific, and easy to visualize.
(10 points)
7. c
“You did a wonderful job decorating that cake.” “You did a wonderful job decorating that
cake” is an example of sensitive communication. Sensitive communication means putting
“you” before “I.” The other sentences focus on “I” or “we” rather than “you.” (10 points)
LAP-QS-025 ©2006, MBA Research and Curriculum Center®
More Than Just Talk 1
POSTTEST KEY (cont’d)
8. b Sensitive. Sensitive is not a characteristic of concrete communication. Concrete communication deals with specifics. It’s easy to visualize and completely accurate. Sensitive
communication puts “you” before “I.”
(10 points)
9. b Language. Paul’s confusion results from the communication barrier of language. When
Paul’s brother uses computer terms, he is using jargon. Jargon is specialized language
known to only a certain group of people. Computer lingo is jargon. Jargon does not fall into
the categories of environment, bad timing, or information overload.
(10 points)
10. d Bad timing. If Jenny asks for a raise in her allowance right after her mother has been laid
off from her job, the communication barrier of bad timing is likely to result. Jenny’s
parents may want to give her the money but just may not be able to at the time. The
communication barriers of language, environment, and information overload would not
result from this situation.
(10 points)
Suggested Criterion Level: 80 points
LAP-QS-025 ©2006, MBA Research and Curriculum Center®
More Than Just Talk 2