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Marketing: Creating and Capturing Customer Value
Marketing: Creating and Capturing Customer Value

...  Why do companies invest heavily in marketing? Class activity: Write down one sentence that is your own personal slogan. The aim is to impress an employer who would employ you based on your slogan. ...
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... consumers stay engaged for longer periods of time with brands that focus their interaction strategies on consumers’ intent rather than channel. That means starting and driving engagement across all channels, not just email. To keep a meaningful conversation going, it's critical to understand the nex ...
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... The contemporary marketing mix (7P’s) is reviewed to ensure that all opportunities to bring the brand to life are considered for specific target markets. Finally communication of the brand or a portfolio of brands is discussed, this is critical, as this is the very visual end of marketing that your ...
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... us that we must choose between. • Why choose one cereal over another? Businesses must convince us through marketing. ...
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Touchpoint

A Touchpoint (contact point, customer contact, Moment of Truth, point of contact) describes the interface of a product, service or brand with customers/users, non-customers, employees and other stakeholders, before, during and after a transaction. This may be applied in business-to-business as well as business-to-consumer environments.
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