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Consumer Behavior
Consumer Behavior

... Choose buying alternative, includes product, package, store, method of purchase etc ...
Kotler Keller 1 - Webster in china
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Essentials of Marketing - Winona State University

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Brand Characters
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Experiential Marketing - Journal List

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Chapter 18 Personal Selling and Sales Management

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... of their products and services are delivers service to all guests. Customer empowerment. One of the driving facincreasingly crucial components of their value proposition. tors behind the empowered customer trend is the greater Adept marketers at firms such as Apple, Nike, Ritz-Carlton, transparency ...
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Touchpoint

A Touchpoint (contact point, customer contact, Moment of Truth, point of contact) describes the interface of a product, service or brand with customers/users, non-customers, employees and other stakeholders, before, during and after a transaction. This may be applied in business-to-business as well as business-to-consumer environments.
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