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Personal, oral comm., make a sale

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... as a result prevent customer churn. In addition, since CR is at the heart of brand relationships, sale’s persons in meetings and TFs not only should create relationships, but also try to keep it on. Their main goal must be building trust so that the customers keep their relationship with brand [4]. ...
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... the product itself as this is the first contact a customer has with a product and can often become the very definition of what values a company strive to associate with. ‘Brands are part of ourselves and we are part of our brands’ [P. Cooper 1989, Comparison between the U.K and U.S- the qualitative ...
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... Many advertisers have developed a clear and concise brand message or theme that consumers have heard any number of times: "Behind every healthy smile is a Crest kid," "Built Ford Tough," or "Amazon.com: Earth's biggest bookstore," for example. Being clear and concise is important if the advertiser i ...
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... choosing the store – decision factors different purchasing missions in different store formats and commercial chains planning the purchase for various categories comparing different purchasing missions and ways of making the purchase of different FMCG categories examples of shopper activation at the ...
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Touchpoint

A Touchpoint (contact point, customer contact, Moment of Truth, point of contact) describes the interface of a product, service or brand with customers/users, non-customers, employees and other stakeholders, before, during and after a transaction. This may be applied in business-to-business as well as business-to-consumer environments.
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