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Chapter 18: Attracting, Retaining and Growing Customers
Chapter 18: Attracting, Retaining and Growing Customers

... Europe has developed the ISO 9000 which is an exacting set of quality standards. Total quality has become a truly global concern. ...
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... again and again; (iii) talk favourably about the business, which means free advertising; (iv) pay less attention to competition and (iv)tend to buy new products or equipment lines an organization may add later(Kotler,1988). As a result of this, organizations including Small and Medium Enterprises (S ...
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Planning Product Marketing

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... product quality, brand popularity, diversification of product, packaging and amount or volume of product production were effective factors that influenced the market share. Lages et al., (2009) describe that only product innovation had a positive effect on economic performance of firm, and so they e ...
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Avoid Legal Mistakes in Mobile Marketing

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Marketing plan

A marketing plan may be part of an overall business plan. Solid marketing strategy is the foundation of a well-written marketing plan. While a marketing plan contains a list of actions, a marketing plan without a sound strategic foundation is of little use.
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