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The Marketing Concept and Process Lecture 1 18 Nov. 2004
The Marketing Concept and Process Lecture 1 18 Nov. 2004

... product-oriented rather than customeroriented - creating the Ford Edsel, New Coke or smokeless cigarettes, as it were, rather than products consumers wanted. ...
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... company’s positional advantage and its sources, which has an influence on customer loyalty. In the practical sense this thesis is aimed at finding feasible ways of strengthening customer loyalty and producing recommendations for the companies on improving their CRM system. For this purpose two Ukrai ...
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... loyalty; nor do they expect it. (A familiar example is the commercial/business market for electricity. Partly as a result of history, in which the government was a monopoly supplier, most buyers neither have experience with, nor seek long-term relationships with their supplier, and many will buy sim ...
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... be sure to provide an option for joining the mailing list rather than making it mandatory – There should be no sending of unsolicited bulk e-mail (spam) to people who are not expecting it or no postings of inappropriate ads to newsgroups or mailing lists – It is also important to provide consumers a ...
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Customer relationship management

Customer relationship management (CRM) is an approach to managing a company’s interaction with current and future customers. It often involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.
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