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The Influence of Cause-Related Marketing on

... The effects of what CRM does to brand awareness of professional sport clubs and business organisations are being discussed in this paper. To understand what CRM does to the brand awareness of the two types of organisations, the differences between professional sport clubs and business organisations ...
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Personal Selling and Direct Marketing

... Video Snippet Moto, the Motorola brand cell phone, uses direct marketing as one method of communicating with consumers. Branding is important. ...
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Communicating Customer Value

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... • Typically consists of a product description, terms of sale, and payment delivery, and warranty information. • Communicates benefits and answers “What’s in it for me?” for the buyer. • Calls on the buyer to take action. – Offer provides all the information needed including price, the cost of shippi ...
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... Video Snippet Moto, the Motorola brand cell phone, uses direct marketing as one method of communicating with consumers. Branding is important. ...
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White Paper: The Vital Necessity of Aligning Sales and Marketing

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Customer Services Can Support Brand Loyalty in Marketing Juan

... relationship between the service provider and receiver, which, in turn, depends on trust between the parties f the transaction. It was contended that the inherent nature of services, coupled with abundant mistrust in America, positions trust as perhaps the single most powerful relationship marketing ...
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Customer Loyalty Development: The Role Of Switching Costs

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Chapter 1 - Marketing: Managing Profitable Customer

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... analytics, airlines firms might extend exclusive insights into the behavior and requirements of every customer segment. Accordingly, customer value segmentation may develop into a priceless tool in customer relationship management plan description and implementation. ...
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... explanations offered by De Wulf et al. (2001), the definition integrates both the motivational (i.e., an enduring desire) and behavioral components (i.e., a willingness to make efforts) of commitment. It was argued that a desire for continuity constitutes a necessary but insufficient condition for r ...
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Improve Customer Retention by Answering Who and

... Customer attrition, also called “churn”, or “defection”, is a major business issue for organizations to address. It is crucial to maintain and grow customer relationships in order to sustain profitable growth. As companies pursue new customers through acquisition marketing efforts, existing customer ...
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Gamification as a Marketing Strategy

... marketing. Even for businesses that deal directly with the consumer, there are certain industries — the funeral home business is one example — where gamification should not be used. For most businesses that market directly to the end consumer, however, gamification can play an important role. In thi ...
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Relationship marketing and a new economy: it`s time for de

... sometimes through discontinuities and quantum leaps. They keep changing, in some areas at a progressively faster pace. A natural corollary to this declaration is: as marketing practitioners and marketing scholars we also need to change. This seems so evident that there should be no need to print it ...
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Predictive Analysis of Auto Insurance Purchasing

... insurers would benefit from being able to understand what characteristics are associated with customers that are more likely to submit a quote. Therefore, the first analysis undertaken was to create a model to predict the likelihood of a visitor to an insurance website actually submitting a quote. T ...
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Marketing Management

... 15. Sanjana buys L’Oreal products because Diana Hayden endorses the product and she wants to be like her. In this case, which of the following types of reference group influences Sanjana’s buying behavior? (a) Membership reference group (b) Aspirational reference group (c) Disclaimant reference grou ...
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Customer relationship management

Customer relationship management (CRM) is an approach to managing a company’s interaction with current and future customers. It often involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.
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