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Things You Should Know About Salesforce Marketing Cloud
Things You Should Know About Salesforce Marketing Cloud

... marketing capabilities. HubExchange also allows marketers to easily use apps built by Marketing Cloud and our wider ecosystem of marketing technology providers. HubExchange brings marketing apps and data together in one place, so you can easily execute campaigns, deliver more relevant messages, and ...
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customer relationship management
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... that allow producers to directly interact with endcustomers. • For example, in many industries such as the airline, banking, insurance, computer software, or household appliances industries and even consumables, the de-intermediation process is fast changing the nature of marketing and consequently ...
Glossary of Direct Marketing Terms
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... Product buyer categories Category buyers: Purchases made in the product category in the last 24 months: household has made 5 or more purchases in the product category in the last 24 months. Dollars spent: Total dollars spent in the product category in the last 24 months - Low, Med, High Power buyers ...
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Assessments/Audits/Benchmarking Marketing/Business Development
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New Marketing Approaches – Translating Value
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Tangible and Intangible Reasons for New Product Failure
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... products were launched. Just between 1982 and 1983 the number jumped by 19%. Unfortunately, one third of these ventures founder each year, at high cost to the companies in terms of capital, time, effort, and, potentially, market reputation. However, to look on the bright side, fifteen years' experie ...
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Services marketing

Services marketing is a sub-field of marketing, which can be split into the two main areas of goods marketing (which includes the marketing of fast moving consumer goods (FMCG) and durables) and services marketing. Services marketing typically refers to both business to consumer (B2C) and business to business (B2B) services, and includes marketing of services such as telecommunications services, financial services, all types of hospitality services, car rental services, air travel, health care services and professional services.Services are (usually) intangible economic activities offered by one party to another. Often time-based, services performed bring about desired results to recipients, objects, or other assets for which purchasers have responsibility. In exchange for money, time, and effort, service customers expect value from access to goods, labor, professional skills, facilities, networks, and systems; but they do not normally take ownership of any of the physical elements involved.There has been a long academic debate on what makes services different from goods. The historical perspective in the late-eighteen and early-nineteenth centuries focused on creation and possession of wealth. Classical economists contended that goods were objects of value over which ownership rights could be established and exchanged. Ownership implied tangible possession of an object that had been acquired through purchase, barter or gift from the producer or previous owner and was legally identifiable as the property of the current owner.More recently, scholars have found that services are different than goods and that there are distinct models to understand the marketing of services to customers. In particular, scholars have developed the concept of service-profit-chain to understand how customers and firms interact with each other in service settings,Adam Smith’s famous book, The Wealth of Nations, published in Great Britain in 1776, distinguished between the outputs of what he termed ""productive"" and ""unproductive"" labor. The former, he stated, produced goods that could be stored after production and subsequently exchanged for money or other items of value. But unproductive labor, however"" honorable,...useful, or... necessary"" created services that perished at the time of production and therefore didn’t contribute to wealth. Building on this theme, French economist Jean-Baptiste Say argued that production and consumption were inseparable in services, coining the term ""immaterial products"" to describe them.
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