• Study Resource
  • Explore Categories
    • Arts & Humanities
    • Business
    • Engineering & Technology
    • Foreign Language
    • History
    • Math
    • Science
    • Social Science

    Top subcategories

    • Advanced Math
    • Algebra
    • Basic Math
    • Calculus
    • Geometry
    • Linear Algebra
    • Pre-Algebra
    • Pre-Calculus
    • Statistics And Probability
    • Trigonometry
    • other →

    Top subcategories

    • Astronomy
    • Astrophysics
    • Biology
    • Chemistry
    • Earth Science
    • Environmental Science
    • Health Science
    • Physics
    • other →

    Top subcategories

    • Anthropology
    • Law
    • Political Science
    • Psychology
    • Sociology
    • other →

    Top subcategories

    • Accounting
    • Economics
    • Finance
    • Management
    • other →

    Top subcategories

    • Aerospace Engineering
    • Bioengineering
    • Chemical Engineering
    • Civil Engineering
    • Computer Science
    • Electrical Engineering
    • Industrial Engineering
    • Mechanical Engineering
    • Web Design
    • other →

    Top subcategories

    • Architecture
    • Communications
    • English
    • Gender Studies
    • Music
    • Performing Arts
    • Philosophy
    • Religious Studies
    • Writing
    • other →

    Top subcategories

    • Ancient History
    • European History
    • US History
    • World History
    • other →

    Top subcategories

    • Croatian
    • Czech
    • Finnish
    • Greek
    • Hindi
    • Japanese
    • Korean
    • Persian
    • Swedish
    • Turkish
    • other →
 
Profile Documents Logout
Upload
Accessing the Relationship between Marketing Mix on Satisfaction
Accessing the Relationship between Marketing Mix on Satisfaction

... The variables that have been considered in this study are marketing mix with 7ps - seven dimensions namely product, price, place, promotion, personnel, physical evidence, and process. These factors make the best combination as tourism deals with services marketing. The last 3Ps are particularly used ...
Marketing and Selling in the Human Resource
Marketing and Selling in the Human Resource

... golden sales opportunity. But having a quality solution is rarely enough to ensure success, especially in a highly competitive market like HR products and services. The ...
presentation in PPT format
presentation in PPT format

... OASIS standards process • Bottom-up, member driven; do the work our members bring to us • Standards are created under an open, vendor-neutral process • Any interested parties may participate, comment; all activities visible to the public ...
Fiscal Law Issues in Real Property Transactions
Fiscal Law Issues in Real Property Transactions

... justified as a ‘necessary expense’ under an appropriation since such expenses are considered personal expenses that government employees are expected to bear from their own salaries.” 72 Comp. Gen. 178 Forest Service--Light Refreshments for National Trails Day, B-310023, April 17, ...
Key Regulations Impacting Healthcare Marketing
Key Regulations Impacting Healthcare Marketing

... marketing representatives (often referred to as “Physician Liaisons”) to visit physician offices with the goal of building relationships with the physicians and their staffs. Imaging providers should be mindful their financial relationships (e.g., independent contract or employment) with these Physi ...
3.2. High-level diagnostic tool (Word, 4 pages, 65KB)
3.2. High-level diagnostic tool (Word, 4 pages, 65KB)

... significant improvement projects through a quick & incisive high-level diagnostic, conducted by your organisation or partnership’s senior leadership / management team, based on the Vision for Excellence shown in Document Two. This should take approximately half-day of focused discussions and needs t ...
Marketing plan for business expansion
Marketing plan for business expansion

... After one year since the business was born, the company is still establishing at the market. It would be premature to contemplate the evolution of sales because the company requires a time longer than one year to consider it relevant to study. During this year, the company has provided a limited amo ...
Get started with Experience Marketing
Get started with Experience Marketing

... lives now. Customers’ relationship with digital has gone past the transactional—digital helps your customers get more from every day. It’s real-time, it’s responsive, and it’s wherever your customers want to be. Email, the web, social networking…customers are becoming “channelblind” as all these cha ...
managing customer relationship within financial organisations
managing customer relationship within financial organisations

... collected during each transaction or interaction (purchasing, technical support and other activities), this multi-dimensional vertical and horizontal analysis reveals a wealth of information about the customer – that is the base for the future strategy oriented towards the customer. Thus, CRM cannot ...
Chapter 16 Overheads
Chapter 16 Overheads

... McGraw-Hill/Irwin (left) Courtesy Boise Cascade Office Products; (right) Courtesy of Sauder Woodworking Company—for ...
File
File

... What Is Marketing? Understanding the Marketplace and Customer Needs Designing a Customer-Driven Marketing Strategy Preparing an Integrated Marketing Plan and Program Building Customer Relationships Capturing Value from Customers The Changing Marketing Landscape ...
Building Customer Relationships - Marketing-Arafatmy
Building Customer Relationships - Marketing-Arafatmy

... What Is Marketing? Understanding the Marketplace and Customer Needs Designing a Customer-Driven Marketing Strategy Preparing an Integrated Marketing Plan and Program Building Customer Relationships Capturing Value from Customers The Changing Marketing Landscape ...
using e-crm for a unified view of the customer
using e-crm for a unified view of the customer

... able to monitor success at driving an individual customer or prospect to one, two, or all three sites, and in which order. Since personalized attention and service were labor-intensive with high costs, most companies provide personalized attention to a small number of selected customers. But recent ...
Free-to-Play Marketing Strategy
Free-to-Play Marketing Strategy

... The Free-to-Play model is a marketing strategy, a way of distributing games, where customers are allowed to install and get most of the experience without payment. The objectives of the thesis project were to combine available theory about the Freemium model and create a template for businesses to f ...
Applying Customer Attitudinal Segmentation to Improve Marketing Campaigns
Applying Customer Attitudinal Segmentation to Improve Marketing Campaigns

... customers. Historically, Deluxe marketing campaigns relied on customer value segmentation. Based on predicted future value, the customers were categorized into high, medium, and low value tiers. Customers per tier level received various offers and general creative ads. Naturally, high-value customer ...
Customer-Company Identification
Customer-Company Identification

... customer’s beliefs about a company and its values become self-defining and whereby he defines himself by the same attributes that he believes define the other customers of the company and by the opposite attributes which define the non-customers”. 2. Conceptual Framework and Hypothesis In order to d ...
Job Description - networx Recruitment
Job Description - networx Recruitment

... A high level of ICT literacy with comprehensive knowledge of Microsoft products and a commitment to the development of mobile working across frontline Housing services. Ability to use a range of project and performance management related software and systems including Microsoft project and Prince 2 ...
How to Combine Customer Equity and Customer Value in an...  Tobias J. Donnevert, Maik Hammerschmidt, Hans H. Bauer, University of...
How to Combine Customer Equity and Customer Value in an... Tobias J. Donnevert, Maik Hammerschmidt, Hans H. Bauer, University of...

... Conceptual Framework Benefit segmentation has become the preferred technique for market segmentation because it segments customers on the basis of their needs. The fulfillment of benefit expectations through products or services entails the driver of purchasing a product or patronizing particular su ...
INTRODUCTION TO MARKETING
INTRODUCTION TO MARKETING

... wants is a regular phenomenon and improvement in existing products and introduction of new product keeps on taking place. Marketing thus, contributes to providing better products and services to the consumers and improve their standard of living. (b) Marketing helps in making products available at a ...
2 Characteristics of RM
2 Characteristics of RM

... Two decades have passed since Berry (1983) first used the term RM, and longer since the concept has been studied under different names. Indeed, Culliton (1948: 26) used the term ‘customer relationships’ well over fifty years ago. Yet there is still no universally agreed definition of RM, let alone a ...
Data Products and Services
Data Products and Services

... and direct retailers. It offers members access to information on the buying habits of over 23 million individuals that have purchased from two or more home shopping companies.This data pool not only provides a unique source of highly responsive names for acquisition campaigns, but it also adds insig ...
Omnichannel approach – The secret ingredient of the marketing mix
Omnichannel approach – The secret ingredient of the marketing mix

... these have evolved with the changing business environment. In this paper, we talk about the foundation of marketing models – the 4 Ps, namely, Product, Price, Place and Promotion – and discuss ways of making these more effective for brand growth. We have identified an additional element beyond the a ...
Chapter 13
Chapter 13

... Online Travel Services (continued) Convenience of accessing travel information at home or work Immediate confirmation of travel bookings Instant access to travel information Potential of securing lower prices on hospitality and travel services ...
CHAPTER II LITERATURE REVIEW Competition amongst
CHAPTER II LITERATURE REVIEW Competition amongst

... that customers are not simply being sold to; they are being serviced as well. By this statement, can be said that customers nowadays are concerning not only on what they are getting but also on what can they get afterwards. Post-purchase service is one ofthe most important aspects that customers are ...
The Tourism Marketing Environment - Nelson Education
The Tourism Marketing Environment - Nelson Education

... • the activities of persons travelling to and staying in places outside their usual environment for not more than one year for leisure, business, or other purposes not related to the exercise of an activity remunerated from within the place visited ...
< 1 ... 29 30 31 32 33 34 35 36 37 ... 94 >

Services marketing

Services marketing is a sub-field of marketing, which can be split into the two main areas of goods marketing (which includes the marketing of fast moving consumer goods (FMCG) and durables) and services marketing. Services marketing typically refers to both business to consumer (B2C) and business to business (B2B) services, and includes marketing of services such as telecommunications services, financial services, all types of hospitality services, car rental services, air travel, health care services and professional services.Services are (usually) intangible economic activities offered by one party to another. Often time-based, services performed bring about desired results to recipients, objects, or other assets for which purchasers have responsibility. In exchange for money, time, and effort, service customers expect value from access to goods, labor, professional skills, facilities, networks, and systems; but they do not normally take ownership of any of the physical elements involved.There has been a long academic debate on what makes services different from goods. The historical perspective in the late-eighteen and early-nineteenth centuries focused on creation and possession of wealth. Classical economists contended that goods were objects of value over which ownership rights could be established and exchanged. Ownership implied tangible possession of an object that had been acquired through purchase, barter or gift from the producer or previous owner and was legally identifiable as the property of the current owner.More recently, scholars have found that services are different than goods and that there are distinct models to understand the marketing of services to customers. In particular, scholars have developed the concept of service-profit-chain to understand how customers and firms interact with each other in service settings,Adam Smith’s famous book, The Wealth of Nations, published in Great Britain in 1776, distinguished between the outputs of what he termed ""productive"" and ""unproductive"" labor. The former, he stated, produced goods that could be stored after production and subsequently exchanged for money or other items of value. But unproductive labor, however"" honorable,...useful, or... necessary"" created services that perished at the time of production and therefore didn’t contribute to wealth. Building on this theme, French economist Jean-Baptiste Say argued that production and consumption were inseparable in services, coining the term ""immaterial products"" to describe them.
  • studyres.com © 2025
  • DMCA
  • Privacy
  • Terms
  • Report