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The Satisfaction
The Satisfaction

...  Need to understand productive capacity and how it varies on an incremental basis ...
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... Demonstrating and Documenting Customer Value3 Once a salesperson gets a complete understanding of the prospective customer’s specific needs, he/she modifies the company’s value propositions or benefits in line with the customer’s requirements. Successful marketing firms use “value case histories” in ord ...
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is relationship marketing right for my company?
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... No, it isn’t. All that glitters is not gold. And not every company that tries to make relationship marketing work for it is successful. Relationship marketing is very interesting and attractive in theory. In practice, however, it is prone to difficulties, or even rejection. As Richard Tomkins recent ...
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... entrepreneurs fall in love with their product or service and forget that it is the customer's needs, not their own, that they must satisfy. Step back from your daily operations and carefully scrutinize what your customers really want. Suppose you own a pizza parlor. Sure, customers come into your pi ...
E-Volution of the Customer: Increasing Customer Loyalty Through An Intelligent Campaign Solution
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... and further segmentation. The 1980s improved database marketing with targeted campaigns driven by population analytics and relational databases. Relationship marketing (now called one-to-one) became the theme for the 1990s. The premise is that long-term customer relationships can be formed and profi ...
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Services marketing

Services marketing is a sub-field of marketing, which can be split into the two main areas of goods marketing (which includes the marketing of fast moving consumer goods (FMCG) and durables) and services marketing. Services marketing typically refers to both business to consumer (B2C) and business to business (B2B) services, and includes marketing of services such as telecommunications services, financial services, all types of hospitality services, car rental services, air travel, health care services and professional services.Services are (usually) intangible economic activities offered by one party to another. Often time-based, services performed bring about desired results to recipients, objects, or other assets for which purchasers have responsibility. In exchange for money, time, and effort, service customers expect value from access to goods, labor, professional skills, facilities, networks, and systems; but they do not normally take ownership of any of the physical elements involved.There has been a long academic debate on what makes services different from goods. The historical perspective in the late-eighteen and early-nineteenth centuries focused on creation and possession of wealth. Classical economists contended that goods were objects of value over which ownership rights could be established and exchanged. Ownership implied tangible possession of an object that had been acquired through purchase, barter or gift from the producer or previous owner and was legally identifiable as the property of the current owner.More recently, scholars have found that services are different than goods and that there are distinct models to understand the marketing of services to customers. In particular, scholars have developed the concept of service-profit-chain to understand how customers and firms interact with each other in service settings,Adam Smith’s famous book, The Wealth of Nations, published in Great Britain in 1776, distinguished between the outputs of what he termed ""productive"" and ""unproductive"" labor. The former, he stated, produced goods that could be stored after production and subsequently exchanged for money or other items of value. But unproductive labor, however"" honorable,...useful, or... necessary"" created services that perished at the time of production and therefore didn’t contribute to wealth. Building on this theme, French economist Jean-Baptiste Say argued that production and consumption were inseparable in services, coining the term ""immaterial products"" to describe them.
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