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STEP 4 - McGraw Hill Higher Education - McGraw
STEP 4 - McGraw Hill Higher Education - McGraw

... • Should 3 More Salespeople be Hired? ...
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... Customer service management. Representatives in contact centres respond to customer requests for information by using an intranet to access databases containing information on the customer, products and previous queries. Managing the sales process. This can be achieved through e-commerce sites, or i ...
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... day versus evening, time of day, or season.  Place-based price discrimination — Prices differ by seat location, floor location, or geographic location.  When a firm uses price discrimination, it may apply yield management pricing to determine the mix of price-quantity combinations generating the m ...
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Yield management

Yield management is a variable pricing strategy, based on understanding, anticipating and influencing consumer behavior in order to maximize revenue or profits from a fixed, perishable resource (such as airline seats or hotel room reservations or advertising inventory). As a specific, inventory-focused branch of revenue management, yield management involves strategic control of inventory to sell it to the right customer at the right time for the right price. This process can result in price discrimination, where a firm charges customers consuming otherwise identical goods or services differing prices for doing so. Yield management is a large revenue generator for several major industries; Robert Crandall, former Chairman and CEO of American Airlines, gave yield management its name and has called it ""the single most important technical development in transportation management since we entered deregulation.""
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