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Consumer Markets and Consumer Buyer Behavior
Consumer Markets and Consumer Buyer Behavior

... in positive word-of-mouth.  Unhappy customers tell on average 11 other people.  It costs more to attract a new customer than it does to retain an existing customer. ...
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Product planning

Product Planning is the ongoing process of identifying and articulating market requirements that define a product’s feature set.Product planning serves as the basis for decisions about price, distribution and promotion.Product planning is the process of creating a product idea and following through on it until the product is introduced to the market. Additionally, a small company must have an exit strategy for its product in case the product does not sell. Product planning entails managing the product throughout its life using various marketing strategies, including product extensions or improvements, increased distribution, price changes and promotions.
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