Download Staff Manager

Staff Manager
Job Description
Responsible to:
General Manager
Responsible for: Administrative and Human Resource Assistant
Liaise with: HCT Group’s Director of Human Resources, Marketing Manager,
Staff Representative Groups
This job description will be revised within six months to reflect more
accurately the required role. This will be done fully in conjunction with
the post holder.
EQUAL OPPORTUNITIES
CT Plus is a subsidiary of HCT Group which is committed to equality of
opportunities both as an employer and a membership organisation.
CT Plus undertakes not to discriminate either directly or indirectly against
individuals or groups of people on the basis of race, ethnic origin, nationality,
gender, age, physical or mental disability, sexuality, marital status, religious
beliefs, AIDS and HIV status.
PURPOSE OF THE ROLE
The Staff Manager will have a clear understanding of CT Plus’s business
objectives and will implement policies which select, develop and retain the
right staff needed to meet these objectives, ensuring that establishment levels
within the departments are maintained. S/he will support managers of the
driving, administration, customer service and engineering staff to manage
their staff in an effective and professional manner.
The Staff Manager will be responsible for
 Recruitment of staff
 Development and implementation of staff training plans
 Interpreting and advising on employment legislation
 Management of the implementation the staff policies and procedures
 Management of budget for staff development
 Management of customer complaints procedure
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Staff Recruitment:
 Develop HR planning strategies with line managers, which consider
immediate and long-term staff requirements in terms of numbers and
skill levels;
 Recruit staff, including developing and reviewing job descriptions and
person specifications, preparing advertisements, undertaking
recruitment initiatives, checking application forms, shortlisting,
interviewing and selecting candidates
Training and Staff Development
 Produce an annual training plan and, where appropriate, deliver
training, including inductions for new staff; sourcing appropriate training
suppliers where required, analysing training needs in conjunction with
department managers.
 Produce and manage an annual budget to ensure staff training is
carried out in a cost effective manner
 Support internal staff delivering transport specific training to improve
delivery skills
 Produce reports on progress against plans
 Liaise with and support managers involved in areas such as staff
performance, and health and safety;
 Arrange and carry out probationary interviews with all staff.
 Support managers in carrying out annual appraisals and regular
supervision, utilising telematics equipment where available.
 Work with Buddies to ensure all new drivers are given support and
guidance
 Work with HCT Group in identifying and utilising social enterprise
champions to promote the business model of the company to new and
existing staff
Implementation of Policies and Procedures
 Keep up-to-date with legislative changes, interpreting and advising on
employment legislation in a local context;
 Develop and implement policies, in liaison with HCT Group’s Head of
Human Resources, on performance management, equal opportunities,
disciplinary procedures and absence management Keep up to date
and ensuring at all times compliance with the rules or company
guidelines governing driving hours and rest periods for public service
vehicles
 Assist line managers to understand and implement policies and
procedures;
 Promote equality and diversity as part of the culture of the organisation;
 Ensure all matters relating to employee conduct and capability are
investigated in a fair, impartial and timely way.
 Deal with grievances and implement disciplinary procedures up to and
including dismissal.

Monitor and manage sickness absence
 Oversee the correct use of alcohol and drugs testing in the company
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Staff Liaison and Negotiations
 Advise on pay and other remuneration issues, including promotion and
benefits;
 Support the General Manager on negotiations with staff and their
representatives on issues relating to pay and conditions;
Administrative functions
 Ensure all employee records are kept up to date and in line with current
legislation, data protection and working time directive or similar
maximum working hours requirement.
 Ensure Criminal Records Bureau checks and driving licence checks
are carried out, with accurate and up-to-date records maintained
Customer Feedback
 Deal with customer complaints, liaising with managers and supervisors
to investigate complaints and respond in a timely manner
 Ensure up to date records are kept on actions taken in relation to
complaints.
 Produce reports as required on complaints and actions taken
Other
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Provide a welcoming environment to our internal and external
customers.
Actively promoting at all times good customer and colleague
relationships by behaving in a professional and responsible manner
Carry out any other duties commensurate with the grade.
Key Safety Responsibilities
 Responsible for the health, safety, security, welfare, environment and
fire safety arrangements for yourself, customers and colleagues,
including attendance at regular safety briefings and training as
requested.
 Ensure all safety accidents/incidents are reported using the agreed
reporting procedure.
 Ensure you understand emergency and evacuation plans.
 Ensure your working environment is maintained in a safe and tidy
condition.
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