Download Chapter 16 Customer Service Answers

Chapter 16 Customer Service Answers
1. You have two distinct requirements here: resolving names on the host network and
resolving names on the Internet. Since this is a Microsoft network, the computer names
are also NetBIOS names, which means you will have to use the Windows Internet Name
Service (WINS) internally. Externally, or to resolve fully qualified domain names on the
Internet, you will either need your own Domain Name System (DNS) or the IP address of
the DNS server that is provided by your Internet service provider.
2. There are several requirements for connecting a Microsoft client computer to a Novell
server. First, the clients need Novell client software to connect to the network. Second,
depending on the network configuration, you may need to install the IPX/SPX (NWLink)
protocol. Once the protocol is installed, you will need to configure the frame type and
network number. In this situation, the frame type is 802.3. If the clients will share files or
folders, install the File and Print Sharing for Novell Network service software.