Download Highlights of Qualifications

David Broome, B.Sc.
3120 Service st.
Victoria, B.C.
V8P-4M5
[email protected]
250.598-8586 (H)
Highlights of Qualifications
- Proficient knowledge of computer systems and the tools/applications used. Excellent
knowledge of Macintosh, MS Windows v. 3.1, 95 and NT operating systems & applications.
Proven experience with server administration of Windows NT, Novell NetWare and Macintosh
systems, LAN design and control.
- Insight and understanding of user needs to create custom solutions. My confidence in a
teaching environment, gives me the ability to form constructive helpful relationships with the
users.
- Ease at debugging problems with applications and systems related to word processing,
spreadsheets, desktop presentations, system setup, and WWW server operation and page
construction.
- The compilation of my skills, dexterity and instinct both with users and systems makes me an
efficient and complete administrator.
Professional Experience
Information Technology Professional (ITP) Program
Jan 1997 to present
Network Administration and design student
Workterm Position:
Network Administrator at the Information Technology program classroom and
administrative offices.
For this workterm my duties included supporting 71 workstations and servers in constantly
changing classroom configurations. I prepared classrooms of 30 workstations and two servers
for classes including Lotus Notes Application Development, which included the installation of a
Notes 4.1 server and user account establishment; Novell Administration and advanced
administration courses involving the installation of several Netware servers (versions 4.11 and
3.11) with custom directory structures; there were also several Microsoft courses taught
including Office 97, Frontpage97, Exchange, MS SQL 6.5, NT Enterprise, and TCP/IP. For
each of these classes I would be responsible for the design of the server, its software and
hardware, and its accounts and trust relationships for access. I would also document to
procedures for the students to do further installations on their workstations. This has provided
me with a wide knowledge of server types and versions, hardware requirements and
configuration i.e. a triple-homed computer and a cross-over cable for MS TCP/IP, a
single-master domain model for access to a MS SQL resource server, and hands on experience
with the software client and server-side for each course.
Further duties included the hardware maintenance of the labs’ 71 workstations, portables and
servers. This included the replacement of Hard Drives, Disk Drives, Network Access cards,
motherboards, and the configuration of CMOS and device drivers. These duties also included
the arrangement of replacement and servicing for any of the labs computer, printers and ancillary
devices with the suppliers.
The Administration of a Windows NT 4.0 domain was a large part of my activities. I was
responsible for the design and implementation of: user permissions to home folders, applications,
and shared class work; server hardware upgrading with the ordering and installation of Hard
Drives and SCSI cabling; refinement of server backup strategies and disaster recover, i.e. I
implemented a RAID and UPS system and changed some inefficient maintenance procedures. I
was solely responsible for the administration and design of Internet access with Microsoft
Internet Information Server administration for on-line databases, student web pages, University
of Victoria course class web and FTP services with account based access and logging; the
writing of the labs zone DNS host table and labeling the computers for identification. Also
included was the tracking of news and bugs in the software used through the monitoring of
mailing lists, web sites, client comments and server logs. When I started my work term our
production server has 17 service and configuration errors. I rectified these errors and
implemented a design for the Web and file server that allows for growth, future functionality and
simplified administration.
A further experience in this workterm was the adjustments and custom solutions that were
required for many of the courses in their first teaching. The solutions achieved required an
understanding of the labs’ network topology and the effect of the course set-up on the rest of the
campus network. This lead to two instances of having the labs port configurations changed
making custom cabling and detaching parts of the labs’ network connectivity to the rest of the
campus network.
-----------------------------In the ITP program I have learned extensive detailed knowledge of Network design and
implementation.
Certifications:
Certified Novell Administrator (C.N.A)
Certifications (in Progress):
Microsoft Certified Systems Engineer (M.C.S.E)
Apple Certified Server Engineer (A.C.S.E)
Lotus Notes Certified Developer
Software Human Resource Council Certified Information Technology Professional
Other Training:
Work place Skills: Time Management, Goal Setting, Project Management, Effective
Meetings, Presentations (written and oral).
Personal leadership skills for groups through being a group project manager in many
occasions.
Practical Experience
I was the Project Manager on a consulting contract for a medical office database system
& main technical resource/advisor for group projects and individual studies.
I was appointed to the position of Network Administrator for the classroom and was
required to deal with 'real' LAN support problems for 29 student workstations,
including training sessions, change notifications and trouble support.
During extracurricular time I started an Intranet with MS Internet Information Server
for Windows NT. In addition I developed a corporate marketing web site, implemented
a web page access form for our interstudent and instructor evaluations, and lead
workshops in Web Page designing and UNIX commands.
These skills have also had an applied component in a simulation of business structure and
coordination through numerous all-company meetings and projects. Direct company wide
involvement in professional presentations; e.g. RFP and system design proposals reviewed by
members of the 'real' Information Technology (IT) field. This course is not designed to make
technicians that cannot work efficiently with others. We are trained with equivalent focus to
personal, business and technical skills to produce professionals in information technology with
business and personal skills.
Clearihue Macintosh Computing Facility
Micro Computing Assistant
Sept 1994 to Dec 1997
As a Micro Computing Assistant at the University of Victoria Clearihue Computing Facility (the
MacLab) I was able to demonstrate many of my capabilities. My duties have ranged from
tending to the day to day operations of the lab by monitoring user access, answering questions
concerning computer usage, to maintaining the operation of the labs computers and printers.
As a MacLab Assistant I become proficient in all of the lab's procedures. Common activities I
performed include providing training and aid to University Faculty, Staff and Students on issues
including network resource sharing, email usage, file translation, productivity application usage
i.e. document formatting, Movie Digitization and editing; HP IIIsi and 4si printer maintenance;
and account setup and directory creation on an AppleShare 4 server.
I have also been involved in numerous special projects:
The development and teaching of the "Internet; Teaching in the 21st Century" hands on
course for the faculty of the Department of the English,
Co-instructing a University Extension course in the set-up and development of World
Wide Web servers for Canadian Museum administrators,
Instruction of undergraduate writing courses on the use and functions of Aldus
Pagemaker.
The set-up of a live Line-Up cam that automatically generated a W.W.W. page of the
Clearihue Computing Facilities foyer,
Development of the first system setup for the new Power Macintosh computers the lab
received,
Photo capture with a Apple QuickTake and Connectix QuickCam, addition and editing
of these images either static or live into web pages.
During my personal time I have edited software to provide solutions for lab problems. I removed
the printing abilities of Netscape, and Eudora and modified the behavior of LaserWriter print
driver to ensure compliance with the Labs printing policy. To streamline the lab operations I
have suggested a number of applications to aid users and staff. These solutions have become
standard software used across the lab.
Once familiar with the needs and issues of the lab's clients I was able to prepare for the majority
of their questions and plan efficient strategies to solve their problems. The challenge of working
through problems is one of the most intriguing and exciting aspects of this position.
Achievements
Strong faculty and student service with a dedication to provide solutions in a busy
client service environment.
Long term consistency and reliability as an employee.
Consistent up keeping of lab policies and procedures
After only three months of part-time work I was offered a full-time position and raise
of responsibilities.
Professional Recording Services
Computer Coordinator
May 1993 to present
Consultant for a reporting/recording company, that contracts for Government Quasi-judicial
hearings. I am their advisor for the purchase of hardware and software. I perform machine
configuration and train their employees in the Mac OS 7, SoftWindows, Microsoft Office for
Mac and Windows, Word Perfect, M.Y.O.B. accounting software, Fax Modem &; utility usage
and problem handling. I am on continuing retainer to answer questions daily for the company
employees and contractees.
Achievements
Quickly introduced a company to the Mac OS from DOS based machines.
Gave the employees the confidence in problem solutions and cross platform solutions
for data exchange.
Education
Graduation with Distinction on May 21, 1994 with a Bachelors of Science in
Psychology from the University of Victoria.
Certified Novell Administrator for IntraNetWare 4.11 (CNA), June 10th 1997.
Microsoft Certified Professional for Windows NT 4.0 Server and Workstation,
November 3rd 1997.
Activities
Principal member of Interdesign Media, a local web housing and publishing firm. We
have experience in producing visually appealing and productive web sites.
I am the adoring father of the most lovely little girl in the world, Emma Broome, born
June 10th, 1996.
I have been a member of the Customer Quality Feedback group for Apple Computer
since June of 1995. This is a contract bound nondisclosure developer release testing
group. I have tested operating system developments over this time and have put
forward to Apple Computer 19 verified bugs and numerous documentation fixes that
were implemented in the final releases
For two years I volunteered with the Victoria Youth Correctional Facility in the arts
and crafts program. This role basically is an acquaintance for the inmates to have
normal healthy contacts.
Personal Abilities
My most outstanding ability is to communicate with the public and understand what the
user needs to do and offer appropriate suggestions that are understandable.
References available on request
Mentioned Web Sites:
ITP program: student hiring & information.,
http://www.coop.engr.uvic.ca/engrweb/itpintr.html
The ITP Class of 1997 IntraNet web site,
http://www.itp.uvic.ca/www/jan97/default.htm
Millennium Corporation marketing site - the business simulation,
http://www.itp.uvic.ca/www/jan97/corp/index.htm
InterDesign Media,
www.interdesign.ca
UVic Clearihue Macintosh facility,
http://www.maclab.uvic.ca
Microsoft Certification Programs,
http://www.microsoft.com/train_cert/cert/certif.htm
Novell Certification Programs,
http://education.novell.com
Last Modified Dec 1st 1997
Please contact David Broome if there are any questions, via Email to [email protected] or
via phone to 250.598-8586.
The URL of my OnLine resume is: http://www.interdesign.ca/dbroome/resume