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UW IP Telephony Mary Mulvihill Manager, Customer Services Session Chair [email protected] Subject Matter Experts (SMEs) Dennis Cook, Lead Network Engineer [email protected] Brian Graves, Lead Network Engineer [email protected] Jeremy Wu, Network Engineer [email protected] Lyle Zimmerman, Manager Infrastructure Planning & Design [email protected] Format UW System Architecture (Dennis) Trunking Overview (Brian) IP Hardphone/Softphone (Jeremy) Operations and Support (Jeremy & Brian) [Cabling Infrastructure; Lyle available for questions] QUESTIONS from our colleagues Basic hands on demonstration VoIP Hardphones Centralized VoIP vs Skype Why Use Centralized VoIP? Use Processing Power of PBX Better Quality Less Delay Receive and Make calls to non-Skype users. Other Benefits of VoIP Cabling Data and Voice on one cable PoE Centralized power makes it easier to sustain during power disruptions PBX Features Voicemail, Caller ID, Call Centers VoIP Softphones What is Softphone Most similar to Skype Runs on your laptop or PC Simulates a PBX station on your laptop. Most of the benefits of Hardphone Issues To Watch Out For NAT Firewalls PC/Laptop Processor Speed Requires at least 1 GHz processor Should not actively use other applications while on a call. Good quality USB Headset VoIP Monitoring VoIP Monitoring Application Application that shows historical and realtime information on problem VoIP calls. Receives RTCP data from phones and PBX. Three Main Thresholds Packet Loss Round Trip Time (RTT) Jitter What is Jitter? PBX Troubleshooting Can take a look at the phone from the PBX administration. Status of Phone Shows if online Shows firmware Shows RTP statistics Questions? Thank you!