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Managerial Communication Charanpreet Singh Praxis Business School MC1 Robert Kent, former Dean, Harvard Business School has said: “In business, communication is everything.” Praxis Business School MC1 What is communication? Communication is a range of purposeful behavior which is used with intent within the structure of social exchanges, to transmit information, observations, or internal states, or to bring about changes in the immediate environment. Verbal as well as nonverbal behaviors are included, as long as some intent, evidenced by anticipation of outcome can be inferred Praxis Business School MC1 What is communication? Purposeful behavior INTENT - evidenced by anticipation of outcome Structure of social exchanges Transmit (Receive) information, observations, internal states Bring about changes in immediate environment Verbal/ nonverbal Praxis Business School MC1 What is communication? Is all vocalization or even speech, communication? Only if there is a social context Speech becomes communication when there is a desire or intent to convey a message to someone else Praxis Business School MC1 Why are we having this class? The way we communicate with others and with ourselves ultimately determines the quality of our lives So what is the big deal? Good Communication skills are more uncommon than common sense Praxis Business School MC1 The problem with communication ... is the illusion that it has been accomplished Why are we having this class? The problem with communication ... is the illusion that it has been accomplished Clear and unambiguous messaging involves awareness and effort from sender and receiver Communication is accomplished when sender and receiver understand the same information as a result of the communication Praxis Business School MC1 Why are we having this class? In a recent survey of recruiters from companies with more than 50,000 employees, communication skills were cited as the single most important decisive factor in choosing managers. The survey, conducted by the University of Pittsburgh’s Katz Business School, points out that communication skills, including written and oral presentations, as well as an ability to work with others, are the main factors contributing to job success. Praxis Business School MC1 Functions of Communication: organization Effective Communication is imperative for: Manager – employee relations • What does the manager want done? •:How should he/ she communicate what he wants? • Objective – minimize misunderstanding and misrepresentation Increased productivity Happy employees Praxis Business School MC1 Functions of Communication: organization Effective Communication is imperative for: Motivation and employee morale • Communicate firm’s objectives clearly • Communicate employee’s objectives – alignment • Communicate more – frequently - transparency • Prevent conflict – raise morale Praxis Business School MC1 Functions of Communication: organization Effective Communication is imperative for: Increasing Productivity • Clear understanding of role and task • High morale – happy organization • Listening organization – learning organization Praxis Business School MC1 Functions of Communication: organization Communication policy Open Speedy Sensitive to grievances Encourage suggestions/ comments A communicating org is a happy org Praxis Business School MC1