Download Chapter 2 Lecture Slides

Chapter 2
Lecture Slides
Focusing on Interpersonal
and Group Communication
Business Communication, 15e
Lehman and DuFrene
Business Communication, 15th edition by Lehman and DuFrene
Copyright
2008 by Thomson/South-Western
Behavioral Theories
Impact Communication
• Maslow’s Hierarchy of Needs
• Stroking
• Johari Window
• McGregor’s Theory
X and Y
• Hersey and Blanchard’s
Situational Leadership
Model
Chapter 2 Business Communication, 15th edition by Lehman and DuFrene
Copyright
2008 by Thomson/South-Western
Maslow’s Hierarchy of Needs
Self-actualization needs
Ego needs
Social needs
Security and safety needs
Physiological needs
Chapter 2 Business Communication, 15th edition by Lehman and DuFrene
Copyright
2008 by Thomson/South-Western
McGregor’s Management Styles
Theory X
Theory Y
• Workers inherently
_______
dislike work
challenging
• Workers like ___________
work
narrowly
• Talent is _________
distributed among only
a few
• Talent is _______
widely
distributed throughout the
workforce
• Workers will do as
little _______
work as
______
they are required to do
• Workers can be motivated
independently
to work _____________
Chapter 2 Business Communication, 15th edition by Lehman and DuFrene
Copyright
2008 by Thomson/South-Western
Hersey and Blanchard’s
Situational Leadership Model
Leadership style must be appropriate for
the follower and the task being performed.
Directive behavior
vs.
Supportive behavior
Chapter 2 Business Communication, 15th edition by Lehman and DuFrene
Copyright
2008 by Thomson/South-Western
Trust Leads to Reciprocal Sharing
Depicted in Expanded Open Area
in Johari Window
Chapter 2 Business Communication, 15th edition by Lehman and DuFrene
Copyright
2008 by Thomson/South-Western
Nonverbal Communication
Conveys Added Meaning
• Metacommunication
• Visual
• Vocal
Chapter 2 Business Communication, 15th edition by Lehman and DuFrene
Copyright
2008 by Thomson/South-Western
Understanding Nonverbal
Messages
•
Cannot be _______
•
Vary between _______ and cultures
•
May be __________ or unintentional,
_________ or harmful
•
May __________ and receive more
attention than the verbal message
Chapter 2 Business Communication, 15th edition by Lehman and DuFrene
Copyright
2008 by Thomson/South-Western
What type of listening are you
engaged in at this time?
1. Casual listening
2. Listening for information
3. Intensive listening
4. Empathetic listening
Chapter 2 Business Communication, 15th edition by Lehman and DuFrene
Copyright
2008 by Thomson/South-Western
Bad Listening Habits
•
Faking attention
•
Allowing disruptions
•
Overlistening
•
Stereotyping
•
Dismissing subjects
as uninteresting
•
Failing to observe
nonverbal aids
Chapter 2 Business Communication, 15th edition by Lehman and DuFrene
Copyright
2008 by Thomson/South-Western
Effective Listeners . . .
• Minimize distractions
• Get in touch with the speaker
• Show active involvement; do not
interrupt
• Ask reflective questions
• Send probing prompts to the
speaker
• Use lag time wisely
Chapter 2 Business Communication, 15th edition by Lehman and DuFrene
Copyright
2008 by Thomson/South-Western
Characteristics of
Effective Groups
•
•
•
•
•
•
•
Common goals
Role perception
Longevity
Size
Status
Group norms
Leadership
Chapter 2 Business Communication, 15th edition by Lehman and DuFrene
Copyright
2008 by Thomson/South-Western
Group Roles
Positive
Negative
•
•
•
•
•
•
•
Isolator
Dominator
Free rider
Detractor
Digressor
Airhead
Socializer
•
•
•
•
•
Chapter 2 Business Communication, 15th edition by Lehman and DuFrene
Facilitator
Harmonizer
Record keeper
Reporter
Leader
Copyright
2008 by Thomson/South-Western
Stages of Team Development
Chapter 2 Business Communication, 15th edition by Lehman and DuFrene
Copyright
2008 by Thomson/South-Western
Team Behaviors
•
Commitment — focus on
________,
mission values, goals, and
expectations
•
Cooperation — share a sense of
purpose
________
•
Communication — know that
information must flow smoothly
___________
•
Contribution — expect all
members to share _______
abilities and
skills
_____with
the team
Chapter 2 Business Communication, 15th edition by Lehman and DuFrene
Copyright
2008 by Thomson/South-Western
Face-to-Face Meetings
Disadvantages
Advantages
•
Provide rich,
nonverbal cues
•
Are preferred
when dealing
with sensitive
issues
•
•
Pose logistical
issues of time,
place, and
schedules
•
May be dominated
by aggressive and
high-status
members
Are beneficial
for rapport
Chapter 2 Business Communication, 15th edition by Lehman and DuFrene
Copyright
2008 by Thomson/South-Western
Electronic Meetings
Disadvantages
Advantages
• Assist with
geographically
scattered groups
• Speed up meeting
follow-up activities
• Place all
participants on a
more even level
• Cannot replace
face-to-face
contact for some
meetings
• Can make
consensus harder
to reach
• Are dependent
upon keyboarding
skills
Chapter 2 Business Communication, 15th edition by Lehman and DuFrene
Copyright
2008 by Thomson/South-Western
Suggestions for
Effective Meetings
• Limit meeting ______ and _________
• Make ___________ arrangements
• Distribute the _______ in advance
• Encourage ___________
• Maintain _____
• Manage _______ and seek consensus
• Prepare thorough _______
Chapter 2 Business Communication, 15th edition by Lehman and DuFrene
Copyright
2008 by Thomson/South-Western