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The Winning Moves
Ty Warren
[email protected]
The Winning Moves
What generates productivity and
management success?
The Research Shows
1. 75% of business success is based
upon interpersonal relationships:
The ability to move people without
retribution; to create committed
employees rather
than compliant ones.
The Research Shows
2. Up to 45% of human productivity is
gained or lost on the basis of
positive or negative relationships.
* Workplace productivity is almost
equally based on task competency
and communication skills. Based on a
survey of 16,222
workers and leaders.
The Research Shows
Conclusion: Mutually satisfying
relationships provide the backbone
for effective leadership in the 21st
century. Peter Drucker, Management Challenges
for the 21st Century.
This necessarily requires a shift in content
for leadership classes.
Winning Moves
10 WINNING MOVES that make you a
better leader and help your employees
reach their peak personal performance!
Winning Moves
Pragmatic Principle #1: The foundation
for success is forming relationships.
Build them, nurture them, or end them.
Leadership=Relationships
PEOPLE
1. Which relationships need to be nurtured?
2. Which relationships need to be initiated?
3. Which relationships need to be repaired?
4. Which relationships need to be severed or
redefined?
Winning Moves
Pragmatic Principle #2: The Theory of
Self Definition is evident every day!
Winning Moves
Pragmatic Principle #3: The
Communication Model is WRONG!
Circles of Influence
Messenger
Channel
Receiver Feedback Loop
Receiver
Listening Model
Learn their knowledge
Interruptions not allowed
Summarize what you think they said
Talk about possible actions
Enthusiasm adds to YOUR credibility
Nod to provide positive feedback
Listening Model
Learn their knowledge
Interruptions not allowed
Summarize what you think they said
Talk about possible actions
Enthusiasm adds to YOUR credibility
Nod to provide positive feedback
Winning Moves
General Principle #4: High context
communication achieves better results
Communication
High context versus low context communication
Filter systems
Words as code
Get more loans (direction)
Lawyer (motive)
Tell me! (communication style)
Reorganization (personal impact)
Winning Moves
General Principle #5: Mentoring is better
than doing it yourself.
Mentoring Employees
Teach problem solving
What caused the problem?
(issues)
What can we do about the problem now?
(prescription)
What can we do to prevent this problem
from happening again?
(commitment)
Winning Moves
Pragmatic Principle #6: Anticipate and
answer questions even if not asked.
Anticipate and Answer Questions
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Answer six questions:
What is My Job ?
How Am I Doing ?
Does Anyone Care ?
What Is Our Mission/ Function?
How Are We Doing ?
How Can I Help ?
Winning Moves
Pragmatic Principle #7: Expressing
employee value moves employees from
compliant to committed.
Communicating Employee Value
Good job versus specific value
A Day in the Park
Winning Moves
Pragmatic Principle #8: Truth and
harmony cannot co-exist, at least not at
first! TRUST the TRUTH!
They aim to please
Winning Moves
Pragmatic Principle #9:
YOU ARE THE MESSAGE
Welcome to “Flow”
Challenge
Flow
“Grudge Work”
Capability
Winning Moves
Pragmatic Principle #10:
Leadership is your vocation.
Ric Cardy
The Winning Moves
THANK YOU!
Ty Warren
[email protected]
205-999-8940