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Communication Skills
Basics
Interpersonal Communication
One to One
Hi!
Pizza Hut!
Subway!
Hey!
Where should we
go for lunch?
$$
Group
Blah blah blah blah. Blah blah Blah
blah blah blah blah blah blah blah!
Public
Mass
Adapting to your audience
Individual Characteristics
• Personality
• Interests
• Aspirations
Sociological Characteristics
• Affiliations
• Education
• Occupations
Cultural Characteristics
• Age
• Religion
• Nationality
• Ethnic background
Play the right role –
consider your audience to
ensure your message gets
through in an effective
manner.
Verbal Language
VERBAL
• Standard
• Dialect
• Slang / Text speak
• Formal/ Informal
JARGON –
Football: punt, post,
blitz
Volleyball: libero,
kill, ace
APPROPRIATE –
INAPPROPRIATE –
When speaking to
When speaking
people in that group outside the
particular group that
uses it
SLANG/TEXT SPEAK – APPRORIATE –
Newly coined words When speaking in
or old words used in informal situations
new ways
INAPPROPRIATE –
When speaking for
formal occasions
DIALECT –
Pronunciation (hog,
hawg; bag, baeg)
Grammar (you all,
y’all)
Word Choice (I’m
kidding, jokes)
INAPPROPRIATE –
When speaking for
formal occasions
• Connotations
• Denotations
APPROPRIATE –
When speaking with
others that use that
dialect
VOICE
• Pronunciation
• Inflection
• Articulation
• Emphasis
• Pitch
• Volume
• Monotone
• Rate
How many different meanings does the word
_(oh, no, dude)_____ have depending on voice?
Nonverbal Language
Body Language
Verbal and Nonverbal
- Facial Expressions
- Paralanguage
- Eye Contact
- Gestures
- Posture
- Movement
- Proxemics
By changing and controlling
your nonverbal language you
can dramatically change the
meaning of the verbal
message.
All communication begin with you, the “onion”,
that consists of many layers.
“You define yourself and through your actions you
will yourself to fit that definition”
Everything you choose to do – and say – and the way that
you do it sends messages to others of who you are, what
you believe, and what you are comfortable with.
Communication, in any form, speaks to others!
Intrapersonal Communication
Why do I have to
How do
do II want
do this?
What
learn
this?for lunch?
I wonder if mom will
What should
Wow! I do?
let me go home sick?
Inside my onion
Decision Making Process
Identify the purpose / problem
Gather information
Identify the principles / guidelines
Brainstorm possible choices
Evaluate each consequence
Determine the best alternative
Put the decision into action
Evaluate the outcome
The more you step out
of your comfort zone
the bigger it will
become.
You are always
communicating
details of yourself!
Put it all together and it’s complicated!
Time for a speech!
My body my scrapbook
Everyone has scars! Pick one to tell a story about.
No scars of worth? Think of:
Injuries
Adventures
Accidents
Scary times
SPEECH EVALUATION
NAME
GRADE
Directions: Use the following criteria to assign numbers for each of the parts of the speech:
4=superior, 3=above average, 2=average, 1=below average
GRADING RUBRIC
QUALITY OF INFORMATION
4---high interest, fresh, significant, substantial
3---mostly new and significant; good depth in general
2---some significant and new information; some may be commonplace
1---cliche, trite, limited depth
ORGANIZATION
4---creative and interesting beginning, logically organized body, clear
conclusion
3---attention getter, easily followed body, distinct ending
2---weak beginning or ending; body at times may be hard to follow or may wander
1---weak beginning and ending; difficult to follow
DELIVERY (eye contact)
4---audience-wide and sustained
3---may miss parts of audience, but strong throughout
2---reliance on notes interrupts contact; speaker sometimes avoids audience
1---avoids eye contact for the most part; fleetingly looks up
(desire to be understood)
4---assertive and energetic
3---confident; good presence
2---poised, but may lack some enthusiasm or confidence
1---little enthusiasm and confidence; may seem unconcerned with communicating
(body language/language)
4---poised, self-assured/grammatical and fluent
3---good posture and poise/standard usage predominant; flow may break at times
2---exhibits nervousness at times/ non-standard English may pose some problems and catch
phrases disrupt the flow of the speech or are annoying
1---nervous or disinterested/non-standard English predominates and/or catch phrases are a
serious problem.