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CHAPTER 6: LEARNING AND COMMUNICATING
1. Describe the importance of communication
- Importance of communication is that it connects people in workplaces and
educational institutions. It also works as a supplement for other communication
channels and support for diverse interpersonal and group interactions and activities.
2. Differentiate between online communication with online communication
COMMUNICATION
TYPES
DEFINITION
ONLINE
COMMUNICATION
Communication with others
through computer with
internet access.
HOW IT WORKS
The conversation between
people through computer with
internet access.
Internet access
Web browser
TOOLS
OFFLINE
COMMUNICATION
Communication with
others through computer
but does not have network
to connect with.
The conversation through
computer without internet
access.
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3. Explain these terms:
a) One-to-one communication
- It occurs when one person speaks with or writes to another individual. It happen
when a care professional meets with a person who has health worries or personal
concern such as during a doctor to patient appointment.
-example is when care professional meet with partners, relatives or friends of
people receiving care.
b) One-to-many communication
- Adviser can communicate with many clients simultaneously. It has becoming more
important and are increasingly used because they have a wide reach and are on
efficient means of maintaining contact with clients. One-to-many communications
channels most preferred across all generations such as newsletter, blogs and social
media. This is the traditional advertising model where marketers blast out a
promotional messages. The messages goes in one direction. In most cases, it’s
difficult to determine whether the audience actually receives the messages.
4. State 3 tips for an effective communication
3 tips in order to have an effective communication is:- demonstrates reliability.
- communicate constructively.
- listen actively.
5. Differentiate between verbal and non-verbal communication.
COMMUNICATION
TYPES
DEFINITION
HOW IT WORKS
VERBAL
COMMUNICATION
The use of words in
communication to express
yourself.
The message was delivering
by a person to another
person using direct words.
ADVANTAGES
Complete understanding in
using the direct words.
DISADVANTAGES
Distortion in passing the
messages.
NON-VERBAL
COMMUNICATION
The process of using
wordless messages to
generate meaning.
Works in conjunction with
the words that we utter
which is repeating,
emphasizing and
complementing.
Helps to make
communication briefly and
shortly.
Cannot have a long
conversation.
6. Describe how to be an effective team player in online forums
Must have the characteristics of an effective team player. Demonstrate reliability, who
gets work done and does his fair share to work hard and meet commitments.
Communicate constructively, need to speak up and express their thouhts and ideas
clearly. Listen actively, can absorb, understand, and consider ideas and points of view
from other people without debating and arguing every points. Functions as an active
participant. Shares openly and willingly. Exhibits flexbility, can adapt to everchanging
situations. Works as a problem-solver. Treats others in a respectful and supportive
manner. Shows commitment to forum.
7. Explain why certain post have to be blocked by the administrator.
There are a few reason why certain post have to be blocked by the
administrator. Firstly, it is because the post is using all caps or all bold because it is
equivalent to yelling on an internet forum. They also might psting extremely long
forum posts on a regular basis. Other than that, the forum participants also might using
repeating points that have alreasy been discussed in depth. Next, the partcipants might
“hijack” the forum threads because they might not stay on the topic and go far away
from teh current line of conversation. The participants also done derogatory remarks
about their fellow forum participants. To add more, the administratot might block the
post because they are using derogatory remarks about the website, website staff, etc.