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BU Marketing Manager
Purpose
The BU Marketing Manager is responsible for the implementation and quality of standards within Marketing
throughout the Business Unit to optimize sales and the customer experience in the Dufry shops.
Category
Key Accountabilities
Operations
 Elaborate the Marketing Plan for the Business Unit, in coordination with the Global Marketing Department
 Coordinate the production of all required marketing material and Business Unit final layout templates with
external agencies
 Define, organize, implement, control, measure and evaluate promotions and other marketing activities in
the Business Unit
 Publish, communicate and analyze results of previous promotional campaigns for improvements
 Launch necessary marketing studies and analyze results to create action plan for marketing improvement
 Select external Advertising & Promotions agencies as business partners
 Prepare and participate in the negotiation with suppliers for marketing investments, e.g. advertising
spaces
 Maximize advertising income of the shops in the Business Unit
 Implement Branding and Corporate Image in the operations in line with Dufry’s guidelines and propose
needed modifications based on quarterly analysis.
 Keep a close link with Retail Operations through frequently visiting shops and ensure strong coordination
with Area Retail Managers and Shop Managers for an optimal implementation of marketing activities
People
 Responsible for Business Unit internal and external communication requests and implementing Dufry
communication standards
Finance
 Monitor, analyze and report Marketing functions and KPI’s in accordance with Dufry’s guidelines
 Control the Business Unit Marketing budget
Customer
 Maintain contact with customers in order to understand their needs and exceed their expectations
 Analyze customer profiles and complaints and adapt actions accordingly
 Implement the corporate customer service policy and training
Scope
Marketing
Position in Organization
Measures
Key Relationships
BU Commercial Director
BU Logistics Manager
BU Category Manager
Global Marketing Department
Area Retail Managers
Shop Managers
Hudson General Managers
BU
Commercial
Director
Manager
Location
BU
Specific Requirements
Fluent English and additional
languages as applicable for
BU
Customers
People
Operations
Finance
BU
Category
Manager
BU
Logistics
Manager
BU
Marketing
Manager
Potential Progression to
BU Commercial Director
BU Category Manager
Targets as per Corporate
Performance Appraisal and
MBO Policies.
Experience Required
Essential: Bachelor’s degree in marketing, communication, business or related field with at least 5 years of experience in retail and 3 years in
a management role, knowledge of the luxury branded consumer goods industry
Desirable:
Additional or Local Requirements to Standard Role
As requested by the BU Commercial Director
Employee Conduct
It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with coworkers, customers and vendors.
July 2010 C
DUFRY Organization and Human Resources Department