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Wireless Communications Supplement 720_wireless_booklet.book Page 2 Wednesday, September 3, 2003 4:45 PM © 2003 eMachines, Inc. © 2003 Aesbus Knowledge Solutions This publication contains proprietary content and is protected by copyright. No part of this document may be reproduced, copied, or translated into other languages without prior written consent from eMachines, Inc. and Aesbus Knowledge Solutions. eMachines, Inc. and Aesbus Knowledge Solutions shall not be liable for technical or editorial errors or omissions contained herein; nor for incidental or consequential damage resulting from the furnishing, performance, or use of this material. The information in this user’s guide is subject to change without notice. The eMachines stylized “e” and figure logo are trademarks of eMachines, Inc. in the United States and/or other countries. Windows XP is the trademark of Microsoft Corporation. All other product and brand names are trademarks of their respective owners. 5000 series notebook wireless communications supplement Part number: AACR53700002K1 720_wireless_booklet.book Page 3 Wednesday, September 3, 2003 4:45 PM first things first this booklet is a supplement to the user’s guide Please note that this booklet is a companion to your eMachines, Inc. 5000 Series Notebook User’s Guide. This supplement discusses wireless networking and includes the following sections: ❂ an introduction to wireless networking ❂ setting up your home network ❂ connecting to your new wireless network ❂ learning more about wireless networking ❂ troubleshooting ❂ wireless specifications Please see your user’s guide for complete information about your notebook. 3 720_wireless_booklet.book Page 5 Wednesday, September 3, 2003 4:45 PM contents first things first . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 what is a wireless network? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 why go wireless? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 an introduction to wireless networking. . . . . . . . . 7 wireless features on your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 example of a wireless home network that includes a desktop computer . 9 setting up your home network . . . . . . . . . . . . . . 11 what do I need to get started? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . access point recommendations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . setting up your network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . step 1: making sure that your broadband connection is ok . . . . . . . . step 2: connecting your new access point . . . . . . . . . . . . . . . . . . . . . . step 3: gathering information about your connection . . . . . . . . . . . . step 4: configuring your access point . . . . . . . . . . . . . . . . . . . . . . . . . . step 5: testing your home network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 11 12 12 13 14 15 16 connecting to your new wireless network . . . . . 17 learning more about wireless networking . . . . . 21 turning the wireless off and on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . monitoring your wireless connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . enabling file & print sharing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . sharing a printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . sharing a file or folder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . reconnecting to your network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . connecting to hot spots. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 23 24 26 28 30 31 troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 common problems and solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 frequently asked questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 wireless specifications . . . . . . . . . . . . . . . . . . . . . 37 5 720_wireless_booklet.book Page 7 Wednesday, September 3, 2003 4:45 PM an introduction to wireless networking 1 what is a wireless network? Any network is a collection of computers and other devices that communicate with each other. Wireless networks are built around an access point, that typically includes a switch or router. This access point routes the signals so that the computers in the network can share files, folders, printers, and access to the Internet. Computers communicate with their access point in one of two ways: ❂ in wired networks, Ethernet cables carry the signals to and from the computer and the access point. ❂ in wireless networks, radio waves transmit the signals to and from special wireless components in both the computers and the access point. With some notebooks and computers, you have to purchase a special wireless component, but with your eMachines 5000 Series notebook, you can go wireless right out of the box! why go wireless? Because it frees you from your desk! With a wireless home network, you can use your notebook wherever you like. From the comfort of your sofa, in your kitchen, or on your patio, you can browse the Internet, send and receive emails, transfer files, and use your printer. You can even stay connected when you are away from your home, by connecting to public “hot spots.” These hot spots are becoming more and more common and are readily available in airports, libraries, book stores, and coffee shops. 7 720_wireless_booklet.book Page 8 Wednesday, September 3, 2003 4:45 PM getting started wireless features on your notebook 54gTM, the most advanced wireless networking technology available, is incorporated into your notebook. Also known as 802.11g, this up-and-coming wireless networking standard is up to 5 times faster than the widely used, older standard, 802.11b. Instead of communicating at a maximum speed of 11 megabits per second (Mbps), your notebook, equipped with 802.11g, can communicate at speeds up to 54 Mbps! Because 802.11g is backward compatible with Wi-Fi 802.11b networks, you will be able to access networks that have not yet upgraded to the new standard. When going wireless with your notebook, you can work faster and play harder: ❂ speed - communicate at speeds up to 5 times faster than 802.11b, on an 802.11g network. ❂ compatibility - connect to already-installed 802.11b networks. ❂ range - extend the reach of your network, up to 300 feet. ❂ security - protect your notebook and your data with wired equivalent privacy (WEP) encryption. ❂ resource sharing - share your network resources, such as your broadband Internet connection, printers, and storage. 8 720_wireless_booklet.book Page 9 Wednesday, September 3, 2003 4:45 PM an introduction to wireless networking example of a wireless home network that includes a desktop computer A typical home network includes the following: ❂ one desktop computer ❂ your new eMachines notebook ❂ one access point ❂ one broadband Internet connection ❂ one printer, attached to the desktop computer In this example that includes a current home computer setup, you simply insert an access point into your current setup to create your network. Your notebook can join the network as needed, and will share the broadband connection, the printer, and any files marked for sharing. 9 720_wireless_booklet.book Page 11 Wednesday, September 3, 2003 4:45 PM setting up your home network 2 When you are ready to set up your home network, you must first consider which computers or other devices you want to include. Because most home networks look like the example shown on the previous page (with a notebook computer, a desktop computer, a broadband Internet connection, and a printer), the instructions in the rest of this booklet will be based on this common setup. what do I need to get started? To set up your wireless home network, you need to obtain the following items: ❂ one access point ❂ one Ethernet cable access point recommendations If you need to purchase an access point, eMachines recommends buying one designed for the 802.11g standard. This lets you communicate at the fastest speeds possible and prepares you for the future. When buying your access point, be sure the model includes everything your network needs, including: ❂ 802.11g support - for next-generation, high-speed wireless communications ❂ Internet security features - such as a firewall to protect your network from unwanted intruders ❂ wireless security features - such as 128-bit WEP encryption ❂ 4-port switch - to eliminate the need for additional network hardware ❂ DHCP server/dynamic IP address assignment - to automatically configure network and IP addresses If you use an 802.11b access point, you will not communicate at 802.11g speeds. 11 720_wireless_booklet.book Page 12 Wednesday, September 3, 2003 4:45 PM getting started setting up your network Let’s get started! In this section, we’ll show you how to set up your home network, using the previous example of a home environment with an existing desktop computer and broadband Internet connection. The setup steps are: ❂ step 1: making sure that your broadband connection is ok ❂ step 2: connecting your new access point ❂ step 3: gathering information about your connection ❂ step 4: configuring your access point ❂ step 5: testing your home network Throughout this chapter, you’ll be using your desktop computer to configure the access point and will not use your notebook. We’ll walk you though connecting your notebook to this network in the next chapter. step 1: making sure that your broadband connection is ok Before you change anything about your home setup, make sure that your broadband connection is working properly. To test the connection, just log on to your desktop computer (in your current setup) and see if you can connect to your favorite Internet website. If the connection is not working properly, contact your Internet service provider (ISP). If you do not have a broadband connection already installed, make the necessary arrangements with your ISP. Be sure to find out how soon after the installation the line will be activated. 12 720_wireless_booklet.book Page 13 Wednesday, September 3, 2003 4:45 PM setting up your home network step 2: connecting your new access point Connecting your access point takes only a few minutes. You need to follow the instructions that come with your access point, but the basic steps of installing an access point involve physically connecting the broadband connection to the access point and connecting your desktop to the access point. See the following illustration for an example of connecting the broadband cable to the access point. See the following illustration for an example of connecting the desktop computer to the access point. 13 720_wireless_booklet.book Page 14 Wednesday, September 3, 2003 4:45 PM getting started step 3: gathering information about your connection Broadband Internet settings will differ from ISP to ISP, so before you can begin setting up your network, you will need to contact your ISP and discuss your plans. Ask your ISP to help you fill out the following table. In the spaces below: Check the box for your type of Internet connection. Record the information about your connection. ❑ DHCP/automatic IP addressing ❑ static/fixed IP addressing (typical setup for broadband cable modem users) (required by some ISPs) IP address _____________________________________ Subnet mask _____________________________________ default gateway _____________________________________ DNS _____________________________________ ❑ PPoE (typical setup for DSL users) user name _____________________________________ password _____________________________________ You will need to know these settings in the next step, when you configure your access point. 14 720_wireless_booklet.book Page 15 Wednesday, September 3, 2003 4:45 PM setting up your home network step 4: configuring your access point Because access points differ, you need to follow the instructions that come with your access point to set it up. However, the basic steps of configuring an access point will include: starting up your desktop (your notebook is not yet connected), opening your web browser, accessing the access point’s browser-based setup utility, and entering information about your connection and your home network. If you are unable to connect to the access point’s setup utility, check your cable connections and refer to the instructions that came with your access point. As you set up your access point: Record the settings for your access point. (They will be required when you connect your notebook.) my wireless connection settings SSID (common defaults are “default” or “linksys”) _____________________________________ channel (common default is “6”) _____________________________________ my wireless security settings ❑ WEP enabled (By default, WEP is usually disabled. Check this box if you enabled.) default transmit key _____________________________________ encryption method ❑ 64-bit ❑ 128-bit (check one) pass phrase _____________________________________ key 1 _____________________________________ key 2 _____________________________________ key 3 _____________________________________ key 4 _____________________________________ 15 720_wireless_booklet.book Page 16 Wednesday, September 3, 2003 4:45 PM getting started step 5: testing your home network Now that this portion of your home network is set up, log on to your desktop computer and access a favorite Internet website. If you are unable to connect to the Internet: ❂ check all physical cable connections. ❂ compare the status lights on the front of the access point with the patterns described in the access point literature. ❂ make sure that any firewall software on your desktop computer is turned off. ❂ power down all of the devices and then power them back on. ❂ refer to your access point’s troubleshooting information. ❂ contact your Internet service provider. 16 720_wireless_booklet.book Page 17 Wednesday, September 3, 2003 4:45 PM connecting to your new wireless network 3 Congratulations! By this point, you have successfully created your home network — you have installed and configured your access point, connected your desktop computer to the network, and tested your broadband connection — and it works! Now you are ready to use your notebook to access your wireless home network. The following pages guide you through the process of connecting to the wireless network for the first time, which is as simple as clicking an icon and entering some information. 1. Start up your notebook. 2. Press Fn + F2 to turn on the wireless. The Wireless Network Connection icon will now be displayed in the system tray. 3. Double-click the Wireless Network Connection icon. Your notebook will automatically scan for a wireless network to connect to and will display the Wireless Network Connection Properties window, as illustrated in the next step. 17 720_wireless_booklet.book Page 18 Wednesday, September 3, 2003 4:45 PM getting started 4. On the Wireless Networks tab, verify that Use Windows to configure my wireless network settings is checked and then click Add. For detailed information about the features in these windows, access Windows XP online help or click Learn about setting up wireless network configuration. 18 720_wireless_booklet.book Page 19 Wednesday, September 3, 2003 4:45 PM connecting to your new wireless network 5. When the Association tab is displayed, enter the settings for your network, including: a. b. c. a. Enter your SSID. b. Click the Data encryption checkbox if you enabled WEP when you set up your access point. If you enabled WEP, you must also enter your Network key. c. Click OK when the settings are correct. The Wireless Networks tab is redisplayed. 19 720_wireless_booklet.book Page 20 Wednesday, September 3, 2003 4:45 PM getting started 6. Your network should now be listed under Preferred networks. Click OK to connect to your network. A message is displayed by the Windows Wireless Network Connection icon. . Congratulations! You’ve set up everything AND successfully connected your notebook to your wireless home network. The Web is at your fingertips! 7. From your notebook, open your Web browser and access a favorite website. 8. If you want to access files that are stored on your desktop or print to your “network” printer, see the “enabling file & print sharing” section in Chapter 4, “learning more about wireless networking.” 20 720_wireless_booklet.book Page 21 Wednesday, September 3, 2003 4:45 PM learning more about wireless networking Some additional information that you’ll need to know includes: ❂ turning the wireless off and on ❂ monitoring your wireless connection ❂ enabling file & print sharing ❂ reconnecting to your network ❂ connecting to hot spots 21 4 720_wireless_booklet.book Page 22 Wednesday, September 3, 2003 4:45 PM getting started turning the wireless off and on When you start up your notebook for the first time, the wireless is de-activated. To turn the wireless off and on, use the special F2 function key by pressing Fn + F2. fi To use a special function key, press and hold down the Fn key, press the key with the desired image on it, and then release both keys. Please see your 5000 Series Notebook User’s Guide for more information about function keys. By viewing the Wireless Network Connection icon in the system tray at the bottom of your desktop, you can tell at a glance whether your wireless is turned on or off. the wireless is on: the wireless is off: When might you want to turn off your wireless? ❂ when not using it, to reduce power consumption and extend battery life ❂ when traveling on an airplane, to obey current FAA regulations 22 720_wireless_booklet.book Page 23 Wednesday, September 3, 2003 4:45 PM learning more about wireless networking monitoring your wireless connection You can view information about your connection by right-clicking the Wireless Network Connection icon. An example of the Link Status tab is shown below. 23 720_wireless_booklet.book Page 24 Wednesday, September 3, 2003 4:45 PM getting started enabling file & print sharing By default, file and print sharing is turned off on most computers. If you want to share the printer or any files, you must first enable sharing on the computer that “owns” them. An overview of the steps for enabling printer and file sharing is included below, but see your Windows online help for detailed instructions. To enable file and print sharing: 1. From your desktop, select Start > Connect to... 2. Select Show all Connections. 3. Under LAN or High-Speed Internet, right-click your network and select Properties. 24 720_wireless_booklet.book Page 25 Wednesday, September 3, 2003 4:45 PM learning more about wireless networking 4. Check File and Printer Sharing for Microsoft Networks and click OK. You have completed the steps that allow sharing. 5. Proceed to the following pages for information on sharing a specific printer, file, or folder. 25 720_wireless_booklet.book Page 26 Wednesday, September 3, 2003 4:45 PM getting started sharing a printer To share a printer: 1. On the desktop computer that the printer is connected to, a. Select Start > Control Panel > Printers and Other Hardware. b. From the displayed list of printers, right-click the printer that you want to share and select Sharing. c. Click Share this Printer. The Printer icon in your system tray will change to 26 . 720_wireless_booklet.book Page 27 Wednesday, September 3, 2003 4:45 PM learning more about wireless networking 2. On the notebook that needs access to the printer, a. Install the driver for the printer. You can obtain the printer driver and installation instructions from the CD that shipped with your printer or from the manufacturer’s website. b. Search the network for the printer and add it to your list of available printers. — From the desktop of the notebook, select Start > Control Panel > Printers and Other Hardware. — Select Add a printer. The Add Printer Wizard is displayed. — Select A network printer, or a printer attached to another computer and follow the on-screen instructions to complete the process. 27 720_wireless_booklet.book Page 28 Wednesday, September 3, 2003 4:45 PM getting started sharing a file or folder File sharing lets you use one computer in the network to access files that are stored on another computer in the network. For example, you may want to store your family pictures on the desktop computer, but be able to access and view the pictures from your notebook. To share files: 1. On the computer that’s storing the file (your desktop), enable sharing on that file (or folder) by doing the following: a. Through My Computer, locate the file (or folder) that you want to share. b. Right-click the file (or folder) and select Properties. c. Select Sharing, Share this folder, and click OK. Only the files marked for sharing can be accessed by other computers on the network. 28 720_wireless_booklet.book Page 29 Wednesday, September 3, 2003 4:45 PM learning more about wireless networking 2. On the computer that needs to access that file (your notebook), map to the file (or folder) on the other computer by doing the following: a. From My Computer, select Tools and Map Network Drive. b. Select the Drive letter that you want to assign to the file (or folder). c. Click Browse to locate the file (or folder) on the network and then click Finish. This file will now be listed as a drive under My Computer. 29 720_wireless_booklet.book Page 30 Wednesday, September 3, 2003 4:45 PM getting started reconnecting to your network After you’ve initially set up and connected to your wireless home network, it’s easy to connect to it the next time you log onto your notebook. 1. Right-click the wireless networks icon in the system tray at the bottom right of the desktop. The following window is displayed. 2. Select your network from the displayed list. 3. If the security warning message is displayed, check the Allow me to connect to the selected wireless network box. 4. Click Connect. 30 720_wireless_booklet.book Page 31 Wednesday, September 3, 2003 4:45 PM learning more about wireless networking connecting to hot spots A hot spot is a high-speed wireless Internet access point available in public locations such as airports, airline clubs, libraries, book shops, and coffee houses. While you are away from your home office, hot spots let you send and receive emails, surf websites, or access your company’s network. If you want to access your company’s network through a hot spot, contact your network administrator for setup information. You will probably be routed through a VPN connection for maximum security. You usually need to sign up to get access through hot spot connections. During the sign-up process, the vendor will provide you with the necessary connection information. To access any new network, the steps are simple: just obtain information about the network (such as the SSID, password key, and security settings to use) and enter that information in the Windows XP Wireless Network Connection windows. See Chapter 3, “connecting to your new wireless network” for sample instructions. How safe is your notebook when using a hot spot? ❂ because hot spots typically do not enable any security measures, the data that you are sending and receiving may be vulnerable. ❂ if any of the files on your notebook are marked for sharing, other users on the network may be able to access them. 31 720_wireless_booklet.book Page 33 Wednesday, September 3, 2003 4:45 PM troubleshooting 5 Your notebook and its pre-installed software are designed to be trouble free. However, if you do encounter problems, this chapter may help you solve them. For minor problems, first try the following suggestions: ❂ make sure that the notebook is powered on. ❂ make sure that the AC adapter is properly connected to the computer and that the adapter is plugged into a working electrical outlet. ❂ check the brightness setting of the display. For further troubleshooting information, refer to the remainder of this chapter. If you cannot resolve the problem, contact eMachines Customer Care. Refer to the eMachines Customer Care information at the beginning of the 5000 Series Notebook User’s Guide for details. 33 720_wireless_booklet.book Page 34 Wednesday, September 3, 2003 4:45 PM getting started common problems and solutions The wireless utility icon shows that my wireless is off, but when I right-click the icon in the system tray and select “radio on” the wireless does not turn on. Press Fn + F2 on the keyboard to turn the wireless on. This hot key is the master on/off toggle. I turned the wireless on, but it takes a while to connect. When the wireless is turned on, it automatically scans for available connections, which can take approximately 30 seconds to complete. My connection on the network seems intermittent. In addition to other factors, the strength of a wireless connection is determined by the distance from the access point and structural material that the signal must travel through (such as walls, cabinets, ceilings, and floors.) If you cannot relocate, see if you can improve the connection by changing the channel of the access point. I can see the network, but cannot communicate, send files, print, or get to the Web. If WEP is used by your access point, go to the Windows XP Wireless Networking Properties window and make sure that both the WAP and the WLAN in the notebook have matching WEP keys. I’m in a wireless network, but no available networks are listed in the Windows XP Wireless Networking utility. If the network you are attempting to access does not broadcast its SSID, you need to request the SSID from the administrator and add that network’s information in to the wireless utility. You may want to try entering “ANY” as the SSID, which will make the notebook try to auto-detect the network. 34 720_wireless_booklet.book Page 35 Wednesday, September 3, 2003 4:45 PM troubleshooting My wireless network is listed as a preferred network, but it has an “x” on it. An “x” means your preferred network is not currently available or you are not currently in range to connect. frequently asked questions When I view the available connections, shouldn’t I see the network for my building? Because most wireless networks use some form of private identification, their information is not broadcast out from the access point. Obtain the SSID and other network information from the network administrator and use it to manually add that network to your system. After you add it to your preferred networks list, it will show up as available when you are within range. Can I connect to my corporate network using my notebook? Yes, if your company has wireless capabilities incorporated into their network, you can use your notebook to connect to the network. Contact your company’s network administrator to provide you with all the setup information. How can I print to my printer when it is connected to a different computer on the network? It is possible to share a printer across a network, but you have to do a couple of things first: — enable sharing for the printer. — install the appropriate printer driver on the notebook. — search the network for the printer and add it to your list of available printers. See the “enabling file & print sharing” section of this booklet or Windows online help for detailed instructions. 35 720_wireless_booklet.book Page 36 Wednesday, September 3, 2003 4:45 PM getting started How do I talk to just my friend’s computer? A computer-to-computer arrangement is called an ad-hoc wireless network. This type of network is usually small and is often a one-time network, set up between a few wireless computers to allow them to share files. To set up this type of network, you need to talk with your friend and agree upon the wireless networking settings to use, such as the SSID, network password key, and security settings. When entering the information into your Wireless Network Connection Properties windows, be sure to select This is a computer-to-computer (ad-hoc) network. Will my wireless network and a 2.4-GHz telephone interfere with each other? Yes, it is possible for a 2.4-GHz wireless telephone to interfere with the operation of a wireless network, because they both operate in the same frequency band. However, the possibility of interference is limited, because telephones typically scan before choosing the channel to use. If you manually change the channel on the phone while it is in use, you may cause a conflict and interrupt communications on the network. 36 720_wireless_booklet.book Page 37 Wednesday, September 3, 2003 4:45 PM wireless specifications standards IEEE 802.11b IEEE 802.11g (draft) data rates 802.11b: 1, 2, 5.5, 11 Mb/s 802.11g: 6, 9, 12, 18, 24, 36, 48, 54 Mb/s (notebook supports auto fallback) security 64-bit and 128-bit WEP hardware engines WEP weak key avoidance AES hardware engine supporting CCM and OCB WPA 802.1x SSID network identification support frequency 802.11a/h: 4.920-5.825 GHz 802.11b: 2.4-2.497 GHz 802.11g: 2.4-2.4835 GHz 37 a 720_wireless_booklet.book Page 38 Wednesday, September 3, 2003 4:45 PM getting started operation modes ad-hoc (computer to computer) infrastructure transmitter output power 15 dBm maximum maximum power consumption sleep mode: 30 mA transmitting mode: (TX) 450 mA @ 3.3 VDC / (RX) and 350 mA @ 3.3 VDC turned off: <10 mA @ 3.3 VDC hardware on/off switch Fn + F2 keys certifications: FCC 15C/15.247 ETS 300 328-2 IEC 60950 EN 301489-1,17 38 720_wireless_booklet.book Page 39 Wednesday, September 3, 2003 4:45 PM wireless specifications range data rate (Mb/s) 54 48 36 24 18 11 5.5 2 or 1 range (feet) 60 80 120 140 160 160 200 300 In a mixed network environment using both 802.11b and 802.11g standards, or when communicating to a 802.11b WAP, the 802.11b data rate is used. 39 AACR53700002K1