Download Holy Cross Hospital Student Orientation

Holy Cross Hospital
Student Orientation
Holy Cross Hospital Student Orientation
About Us
Holy Cross Hospital is a faith based, not-for-profit teaching hospital that
has been part of the Silver Spring community for almost 50 years. We were
founded by the Sisters of the Holy Cross in 1963, and are now part of
Trinity Health, one of the largest Catholic health systems in the country.
Holy Cross Hospital is one of the largest hospitals in the State of Maryland.
We have 455 beds, 1,200 affiliated physicians and 3,200 employees. Holy
Cross has earned recognition for excellence in quality of care, work life, eco
leadership, and community benefit, and other areas.
We are beginning work on building a second hospital in Germantown, MD
that is scheduled to open in 2014.
Holy Cross Hospital Student Orientation
Mission Statement
Holy Cross Hospital in Silver Spring, Maryland, exists to support the health
ministry of Trinity Health and to be the most trusted provider of health care
services in our area. Our health care team will achieve this trust through:
•High quality, efficient, and safe health care services for all in partnership with
our physicians and others,
•Accessibility of services to our most vulnerable and underserved populations,
•Community outreach that improves health status,
•Ongoing learning and sharing of new knowledge, and
•Our friendly, caring spirit.
Holy Cross Hospital Student Orientation
Guiding Behaviors
Guiding behaviors are statements that specifically describe how we come
together to do our work. The Holy Cross Hospital Guiding Behaviors are:
• We support each other in serving our patients and communities
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communicate openly, honestly, respectfully and directly
are fully present
are all accountable
trust and assume goodness in intentions
are continuous learners
Holy Cross Hospital Student Orientation
Customer Service
All employees, physicians, students and volunteers are expected to provide
excellent customer service to our patients and visitors. Patients typically judge their
experience by the way they were treated as a person, not by the way they were
treated for their disease. Their perceptions are based on what is said and done by
each and every person.
We use the acronym REACH to help remember our customer service standards:
•Showing Respect
•Exceeding other’s expectations
•Showing Accountability and teamwork
•Using good Communication skills
•Showing Hospitality
Holy Cross Hospital Student Orientation
Safety
Great patient care happens in a safe environment. We educate all students,
employees, volunteers and physicians on safety to ensure that we are able to
maintain that safe environment. The following slides will provide you with
information on:
• Fire safety
• Hazardous Materials
• Emergency Codes
• Disaster Plans
• Infection Control
• Injury Prevention
• Violent Behavior and Workplace Harassment
Holy Cross Hospital Student Orientation
Fire Safety
The most important thing you can do about fire safety is to be prepared.
•Know the evacuation plan for your area – it should be posted near your work
area. Know at least two exit routes out of the unit and out of the hospital.
•Know the location of the fire alarm pull stations in your work area.
•Know the location and type of all fire extinguishers in your work area.
•Pull the alarm box and call extension 211 if you see a fire.
•The following pages will explain the acronyms we use to remember how to
stay safe in the event of a fire and the types of fire extinguishers.
Holy Cross Hospital Student Orientation
Fire Safety - RACE
In the event of a fire, RACE!
•Rescue people in immediate danger.
•Sound the Alarm. (Pull alarm; Call the
operator at extension #211; Confirm
location.)
•Contain the fire. (Close all doors.)
•Extinguish. (Use good judgment when
deciding to fight a fire.)
Holy Cross Hospital Student Orientation
Fire Safety - PASS
To use a fire extinguisher, remember
PASS (Stand 6-8 feet from the fire.)
•Pull the pin. (Plastic or metal seal will
break.)
•Aim the extinguisher nozzle at the base
of the fire.
•Squeeze the operating lever and handle
together.
•Sweep the nozzle back and forth.
Holy Cross Hospital Student Orientation
Types of Fire Extinguishers
Every fire extinguisher has a label on the front identifying what type of extinguisher
it is and what types of fire it will work on. Most areas in the hospital have multipurpose dry chemical fire extinguishers, which will extinguish all types of fires. Here
are the three categories of fires and what type of extinguisher to use:
Combustible fires (wood, paper, cloth): Use water or multi-purpose dry chemical
extinguishers.
Flammable liquid or gas fires: Use CO2 or multi-purpose dry chemical
extinguishers.
NOTE: Do not extinguish a flammable gas fire until the source is turned off.
Electrical Fires (electronic equipment): Use CO2 or multi-purpose dry chemical
extinguishers.
Holy Cross Hospital Student Orientation
Hazardous Materials
If you suspect a hazardous chemical spill or have a question about a
chemical, ask a HCH staff member. Staff have access to information about
chemicals called Materials Safety Data Sheets that provide detailed
information about every chemical used in the hospital.
It is important to remember never to touch or clean up spilled liquid with
bare hands. If you do have a chemical exposure on your skin or eyes, flush
with water for 10 minutes and seek treatment.
Holy Cross Hospital Student Orientation
Infection Control – Standard Precautions
• Standard precautions are a method of treating patients that assumes that
everyone has the potential for carrying a blood borne organism such as Hepatitis B,
Hepatitis C or HIV.
• Standard Precautions mean that you must wear personal protective
equipment (gloves, masks, goggles, gowns-as needed) when there is the
potential for you to be in contact with body substances from another person.
Holy Cross Hospital Student Orientation
Infection Control - Hand Washing
• The single most important practice in the prevention of infection in patients
and in healthcare workers is proper hand washing.
• Use waterless, alcohol based hand sanitizers to clean hands when there is no
visible soilage.
• If hands are visibly soiled, wash hands with soap and water for at least 15
seconds to remove bacteria.
• If your patient has Clostridium difficile disease, use soap and water to wash
hands as the alcohol cannot penetrate the spore phase of the organism.
• Do not wear artificial nails (including the new "gel" nails) when in direct
contact with patients, their food, medications, and sterile equipment. Studies
have shown that artificial nails cause outbreaks in healthcare settings.
• We are now using the phrase "Foam In, Foam Out" to help us remember to
sanitize our hands every time we enter and exit a patient space.
Holy Cross Hospital Student Orientation
Infection Control – General Guidelines
• All students are expected to observe Standard Precautions.
• Do not come to work with a fever, uncontrolled cough, uncontrolled diarrhea,
vomiting, a draining wound or an undiagnosed rash.
• Follow isolation precautions listed on isolation signs on patient room doors.
• Be aware of Biohazard Signs (with orange and black markings) around the
hospital as these indicate where blood or body fluids may be encountered.
• No eating or drinking in patient care areas.
• Never store clean and dirty equipment together.
• Protect yourself from actively coughing patients by giving the patients tissues to
cover their mouth and wearing a mask if you must be within three feet of a patient
before a diagnosis is made.
• Seasonal influenza vaccine is required for all employees, clinical staff, students
outside vendors, etc. as this is considered an important patient safety measure.
Holy Cross Hospital Student Orientation
Hospital Emergency Codes
Occasionally, you will hear a code called via our overhead paging system. If you hear a code
and have questions about what you need to do next, ask a staff person in your area. Here is
what the codes are and what they mean:
Code "Yellow” Disaster
Code "Gold" Bomb Threat
Code "Pink-Infant" Infant Security Alert
Code “Pink Child” Child Security Alert
Code "Red" Fire
Code "F” Watch Fire Alarm System Not Operating (Fire Watch in Effect)
Code “A" Nurse Call System Inoperable (includes Code Blue button)
Code Blue-Adult Cardiac Pulmonary Arrest Adult
Code Blue-Maternal Maternal code anywhere in the hospital
Code Blue-Child Pediatric code anywhere in the hospital
Code "Green" Request for assistance for disruptive patients/visitors staff
Holy Cross Hospital Student Orientation
Evacuation Procedure
If evacuation is determined to be necessary by Executive Administration or
the Fire Department, follow the posted evacuation plan for your area. Make
sure you know where the plan is located, and become familiar with close by
exits. Remember the following:
•Do not use the elevators.
•Remember to evacuate horizontally first – from the East to West sides
of building instead of down the stairs
•Follow the directions of Security and the Fire Department.
Holy Cross Hospital Student Orientation
Tobacco-Free Facility
• Holy Cross Hospital is a tobacco-free facility. Smoking is not allowed anywhere on
the hospital grounds.
• Tobacco use is not be permitted inside hospital buildings, in parking lots or
anywhere on the grounds of these facilities. This policy applies to all patients,
visitors, medical staff members, students, volunteers, vendors, contracted staff and
employees. Out of respect for our neighbors, we ask that you not smoke outside the
perimeter of our campus or in the surrounding neighborhood.
Holy Cross Hospital Student Orientation
Violent, Threatening, or Hostage Situations
If a violent incident occurs, steps must be taken immediately for the protection of
everyone in the immediate area.
•Call Security at extension 7070.
•Take whatever means is safely available to remove people from the area to a secure location.
•Notify all employees and others in the immediate vicinity to leave the area.
•Prevent persons outside the immediate area from entering the area.
In case of a bomb threat:
•Call x 211immediately in the event of a Bomb Threat.
•If you take the call, write down everything about the caller (sounds, voice tone, gender,accent, etc.).
•All students are to report to their preceptor or supervisor for further instructions.
Holy Cross Hospital Student Orientation
Workplace Harassment and Violence
Holy Cross Hospital prohibits harassment and violent behavior in the workplace.
This includes:
•Creating an intimidating, hostile, or offensive work environment
•Interfering with an individual’s work performance
•Adversely affecting an individual’s employment opportunity
•Threatened or actual physical harassment
•Sexual harassment which includes inappropriate contact, language, or threats related to sex or of a sexual nature
•Harassment based on cultural, ethnic or language differences
•Physical violence
•Abusive Language
Weapons are strictly prohibited in the hospital or on any owned or leased hospital properties
and surrounding and adjacent properties without hospital authorization.
Report harassment, violence, or other violations to your supervisor or preceptor. You may also
contact Human Resources at ext 7050. If you are in immediate danger, contact Security at
extension 7070.