Download the Day Care Unit

Day Care Unit
2nd Floor
Royal London Hospital for Integrated
Medicine
60 Great Ormond Street,
London WC1N 3BG
Switchboard:
0845 155 5000 / 020 3456 7890
Extension: 88977 or 88987
Website: www.uclh.nhs.uk/nhnn
Other Useful Contacts
PALS (Patient Advice and Liaison Service)
provides a personal contact point to assist
patients, relatives and carers.
If you have an issue relating to our service
that you would like to discuss, you can
contact the PALS team on:
020 344 83237 [email protected]
If you would like this document
in another language or format,
or if you require the services
of an interpreter, please
contact the unit directly.
Information for patients and carers
Royal London
Hospital for
Integrated Medicine
Hospital Funded Transport
Hospital transport is available for patients who
qualify. Please contact the Transport
Department for an assessment on:
020 344 79757
NHS Choices
Provides information about NHS services.
You can also leave feedback about your
experience at the NHNN: www.nhs.uk
Welcome to the
Day Care Unit
The National Hospital for
Neurology and Neurosurgery
(NHNN)
Publication date: April 2009
Date last reviewed: April 2011
Date next review due: April 2013
Leaflet code: UCLH/NHNN/DCU/PIL02
© University College London Hospitals NHS Foundation Trust 2009
This leaflet has been written to help prepare
you for your visit to the NHNN Day Care Unit
located on the 2nd Floor of the Royal London
Hospital for Integrated Medicine (RLHIM),
Queen Square.
On the day of your admission
Your admission letter will give you specific
details about your stay and what time you
should come in. Remember to bring all your
current medications (we cannot supply these
for you), your admission letter and any
personal belongings you may need during
your stay. You are responsible for your
belongings on the unit so do not bring
valuables with you. We advise you to wear
comfortable clothing for your visit.
Getting to the hospital
Unless you have a medical condition that
prevents you from using public transport, you
will need to make your own travel
arrangements. Travel information can be
found on the back of this leaflet. Please
check with Transport for London or our
website before leaving home to avoid delays.
When you arrive at the hospital make your
way to the reception desk on the Day Care
Unit.
On the Day Care Unit
When you arrive on the unit a nurse will be
allocated to look after you. A nurse and a
doctor will assess you and you will be told
about any tests and investigations that have
been planned. Our unit is open from 7am to
8pm and all tests, investigations and
procedures occur during these hours.
Giving consent
Before any treatment, investigation or
procedure you will be asked for your
consent. We will explain the relevant risks,
benefits and alternatives so you can make an
informed decision. If you have any
questions, or you are unsure about anything
that has been said to you, do not hesitate to
ask the person who is treating or examining
you.
Refreshments and meals
All refreshments and meals are provided. A
hot meal is served at 12noon and 6pm and a
refreshment trolley is available at all times on
the unit for patients. Let us know if you have
any special dietary requirements and please
do not bring your own cooked food without
speaking to us first. Visitors are welcome to
use the hospital restaurant and café.
Your health records
To ensure you get the best care possible we
keep confidential information about your
health and other details such as your name,
address, date of birth and GP details.
We observe our legal and professional duties
when we process this information. To find
out how your information will be used and
protected by UCLH, please refer to our
leaflet, “How information about you will be
used by UCLH ".
If you would like to view your medical
records please speak to the nurse in charge
to arrange this for you. If you wish to have a
copy of your records please be aware there
is a charge.
Leaving hospital
Most patients attending the Day Care Unit
are able to return home using their own
transport or public transport. If you are
being collected at the end of your stay,
please speak to the nursing staff before
arranging a time to go home.
Hospital transport is arranged directly by
the hospital only for patients who are
medically unfit to travel by any other form of
transport.
Some other important information
Mobile phones can be used in designated
areas – ask the staff to tell you where you
can use your phone if you are unsure.
Smoking is not permitted on any part of the
hospital grounds, including the entrances
and exits.
The Hospital Chapel on the ground floor of
the NHNN welcomes people of all faiths
and none.
Your opinion matters
We welcome all feedback about our
service. Ask a member of staff how you
can feedback or see our Patient Feedback
board for details.