Download position description

DETOUR HOUSE
JOB TITLE:
Drug and Alcohol Case Manager
(Position dependent on funding availability)
CONDITIONS:
As per SCHCaDs Award
Superannuation benefits
REPORTING
RELATIONSHIP:
This position reports directly to the General Manager.
Positions reporting to
this position:
Nil
KEY RELATIONSHIPS:
General Manager – Follow Policy and Procedure receive direction and guidance and ask
questions.
Colleagues – Follow Grievance Procedures: treat colleagues professionally and with respect.
Provide feedback, clear guidance, hand over and provide assistance and support to colleagues as
required.
Clients – Follow Code of Ethics, provide case management
JOB PURPOSE: Provide quality services through case management, education, mediation and
support to women engaged in the program who are homeless and have been affected by alcohol
and or other drug misuse. Resolve crisis’s and promote empowerment to these women to make
healthy choices to improved quality of life and towards stable and secure housing. To ensure
program activities are run as scheduled.
DUTIES AND RESPONSIBILITIES:
Case Management and Mediation










Undertake initial assessment, referral, admission and orientation of clients and monitor
their progress
Inform clients of their rights and provide knowledge and skills to enable clients to access
other services as required
Identify the client’s presenting problems and underlying areas of concern, determine
appropriate levels of support
Enter all client information into the Client Information Management System (CIMS)
Develop case management plans, review and monitor plans with clients
Assist residents to organise and participate in recreational activities
Provide support and educative information to the general public seeking information as
appropriate
Respond appropriately to clients in crisis situations
Prepare client files, update progress notes and case management plans for each client
using the Client Information Management System (CIMS)
Provide telephone support to clients where appropriate
1
Admin/Staff/JobDescription/Detour House/Drug & Alcohol Case Manager-Updated April 2016









Follow up clients to monitor progress and provide further assistance as needed in
accordance with program guidelines
Provide outreach to client’s in the community.
Facilitate the referral process of clients to suitable programs/agencies/specialist providers
and assist in engagement of client where necessary
Review after care programs with exit clients to determine appropriate support in
accordance with program guidelines
Ensure resident’s rent is up to date and recorded as per Detour House procedures
Provide appropriate levels of support and case management to empower and enhance
skills and agreed goals
Comply with all Detour House Inc Policies and Procedures
Inform, guide and enforce W H & S Standards ensuring a safe environment for clients and
visitors on site
Ensure client medications are locked in the Staff Office and follow prescribers directions
when supervising clients
Group Work





Plan, devise and collate effective group material
Prepare and facilitate groups to promote confidence and skills development to support
lifestyle change, independent living skills and personal growth.
Participate in planning weekly groups in response to client needs
Respond appropriately to group needs.
Respond to Group Evaluation and make changes according to Good Practice.
Administration and Supervision











Fill in incident and injury forms
Prepare letters, complete statistics and other client related administrative duties
Advocate on behalf of clients
Collect and maintain data, enter all client information in the Client Information
Management System (CIMS) and the NADA online data base.
Answer phone and reply to messages, document calls in line with policy
Assist in supervising students on placement and volunteer workers as required
Undertake other administrative and office management tasks – eg petty cash, rent monies
where applicable
Adhere to Detour House Inc EEO and WH&S Standards
Arrange medical appointments for random urinalysis
Contact housing providers as per joint agreement during the tenancy of transitional
housing clients
Prepare for and actively participate in regular supervision sessions.
Teamwork and Agency Development


Provide peer support to and share expertise with other staff members and placement
students
Undertake additional appropriate tasks as required
2
Admin/Staff/JobDescription/Detour House/Drug & Alcohol Case Manager-Updated April 2016











Actively contribute to agency staff meetings, Quality Improvement Committee meetings,
staff appraisals and training sessions
Contribute to the development, implementation and evaluation of the agency service
model and service delivery plan, policies and procedures
Participate with peers in facilitated staff group support/supervision and debriefing sessions
Participate in agency planning workshops and quality improvement meetings
Maintain appropriate levels of skills and knowledge of drug and alcohol and homelessness
issues and trends through regular training
Liaise with other agencies as directed by the General Manager
Represent the agency and advocate on the behalf of clients to the community
Prepare reports for various agencies as necessary to support clients progress
Inform visitors and students about the residential and transitional program
Ensure smooth running of the daily program as guided by the General Manager
Participate as on call when required.
Job description is subject to change in line with duties.
Signed by:__________________________________ (The Employee)
Signed by:__________________________________(General Manager)
Dated: ___________________________________
3
Admin/Staff/JobDescription/Detour House/Drug & Alcohol Case Manager-Updated April 2016