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Faculty Marketing, Communications and Events Assistant
26042016
Job Title
Faculty/ School/Department
Responsible to:
Faculty Marketing, Communications and Events Assistant
Marketing and Communications
Faculty Marketing Manager
Job Purpose
Provide a range of support to a Faculty marketing team in delivering communications and
marketing activities and coordinating events.
Main activities and responsibilities
1. Provide a range of support for a Faculty marketing team by assisting with a range of
marketing activities and events.
2. Maintain efficient administrative systems to support team activities.
3. Maintain a team diary and calendar of activities, deadlines and events.
4. Schedule and coordinate events including making bookings, liaising with event
organisers, contributors and attendees to ensure details of events are clearly understood
and communicated.
5. Provide general support, trouble shooting and assistance to help with ‘on-the-day” issues
and ensure events run smoothly.
6. Answer general queries about Faculty marketing and communications matters. Where
appropriate direct queries to relevant colleagues and follow up to ensure they are
responded to.
7. Respond to requests for information and data.
8. Produce and circulate reports and other information as needed.
Additional Key Requirements:
Managing People and Resources
May supervise support staff including student opportunity workers.
Undertake financial administration associated with raising purchase orders, processing
invoices, recording expense claims and timesheets and similar.
Communication
Respond courteously to enquiries and queries from colleagues, visitors and customers.
Communicate frequently with colleagues, students and visitors. There is a requirement for
good interpersonal skills, and the ability to flex communication style.
Teamwork and collaborative working
Work with colleagues, and flexibly as needed to provide efficient and effective marketing,
communications and events support and general administrative support as needed.
Initiative, problem solving and decision making
Resolve marketing, communications and events queries seeking advice and support from
relevant colleagues or managers in order to respond to more complex or unusual queries.
Work environment
Be aware of the risks in the work environment and the potential impact on own work and that
of others. Assist with risk assessment processes for events as needed.
Faculty Marketing, Communications and Events Assistant
26042016
Person Specification
 Relevant vocational qualifications such as a Foundation certificate in marketing, NVQ
Level 3, or able to demonstrate equivalent work experience and relevant skills.
 Previous experience in a similar customer service or office environment.
 Experience of organising events.
 IT skills including familiarity with Microsoft Office.
 Knowledge of administrative procedures and systems such as filing, record keeping and
diary management.
 Good written and verbal communication skills
 Able to demonstrate an organised approach to work, ability to work on own initiative and
prioritise different tasks.
 Ability and aptitude to learn new skills quickly.
 Good attention to detail and accuracy.
Special requirements
Able to undertake duties at different premises including any University campus as required.
There will be a requirement to work outside of normal office hours at various locations in
order to attend and manage events.
All Marketing and Communications staff are expected to engage in the wide range of
activities undertaken within the Department. In support of student recruitment including open
days, applicant visit days, business/community events, Clearing and the production of
marketing collateral.
Restrictions are in place relating to the booking of holiday during times of peak activity such
as mid-August.
Expectations of all staff
Professional standards
All staff employed by Birmingham City University are expected to exhibit high professional
standards which promote and demonstrate the University’s core values of Excellence,
People Focused, Partnership Working, Fairness and Integrity.
Equal Opportunities
All staff are expected to understand and enact the University’s commitment to ensuring
equality and diversity in all activities. This commitment is enshrined in the Equality Statement
and core values.
Dignity at work
Every member of staff has a responsibility to ensure colleagues are treated with dignity and
respect.
The University is committed to creating a work environment for all staff that is free from
harassment, intimidation and any other forms of bullying at work, where everyone is treated
with dignity, respect and professional courtesy.
Health and safety
The arrangements for meeting the University’s health and safety objectives are contained in
the Birmingham City University Health and Safety Policy. This includes the responsibilities of
key staff and procedures covering the main activities of the University.
All staff are expected to take reasonable care of themselves and those that may be affected
by their actions.
Dress code
Faculty Marketing, Communications and Events Assistant
26042016
The University does not operate a formal dress code for its employees, other than for those
who are provided with uniform and/or protective clothing. However, employees must ensure
that their dress is professional, reasonably smart and appropriate for the situation in which
they are working. All staff should ensure that they present a professional image and one that
reflects sensitivity to customer perceptions. This may reflect their ethnicity and lifestyle, but
should not be provocative or cause offence to those with whom they have contact.
Citizenship
All staff are expected to adhere to good citizenship, being generous with help and support to
others, collaborating with colleagues and working for the benefit of the University as a whole.
In particular working to provide a positive student experience and achieving excellence in all
the University’s activities.
This job description indicates the expectations of staff at this level. Job descriptions are not
exhaustive and you may be required to undertake other duties of a similar level and
responsibility.