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Explain the role of ethics in human resources management.
An ethics policy for employees may discuss working hours, wages and benefits. incentives,
flexibility, safety and health issues, and termination procedures. Ethical operations will
maintain fairness and safety for all employees and customers, be open and up-front about
their policies, and handle problems promptly and equitably. Train your employees in safety
and emergency procedures, then reinforce the training with signage in the workspace.
Ethical behavior must be maintained in employee evaluation, as well as when giving
consideration for promotions, transfers, and bonuses.
Sources:
Allen, K. R. & Meyer, E. (2006). Entrepreneurship and Small Business Management. New
York, NY: Glencoe/McGraw-Hill.
Dlabay, L. R., Burrow, J. L., & Kleindl, B. (2009). Intro to Business (7th ed.). Mason, OH:
South-Western Cengage Learning.
Identify methods for evaluating vendor performance.
The criteria for selecting and evaluating vendors include production capabilities, past
experience, product quality, the availability of special buying arrangements or services, and
pricing. When dealing with a vendor for the first time, buyers might solicit references to
determine the vendor’s reputation. Many businesses maintain resource files and journals that
document past experience with vendors. Such a journal may include an evaluation of product
quality, delivery performance, and customer service. Returns relating to the quality of
products may cause a vendor to be dropped.
Source: Farese, L. S., Kimbrell, G. & Wolosyk, C. A. (2009). Marketing Essentials.
Woodland Hills, CA: Glencoe/McGraw-Hill.
Evaluate quality and source of information.
To evaluate source data, consider the following: Is the subject matter consistent with the
defined problem or issue? Do the data apply to the population and/or time period of interest?
Do the data appear in the correct units of measurement? Do the data cover the subject in
adequate detail? Is the data accurate and timely? Can the accuracy of the data be verified?
Is/are the data source(s) reputable? Is the cost of data acquisition worth it? Is there a
possibility of bias?
Source: Zikmund, W. G. (1991). Exploring Marketing Research. (4th ed.) Orlando, FL: The
Dryden Press.
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