Download 3. Santouridis, I. and Trivellas., P. (2009) “Investigating the Impact of

CURRICULUM VITAE
Name
Qualifications
Educational
Background
Contractual
Arrangements
Proposed Teaching
Responsibilities in
Connection with SU
Programmes
Level of English
Teaching Experience
Employment History
Ilias Santouridis




Ph.D. in Database Management Systems
M.Sc. in Computer Science
B.Sc. in Mathematics
9/1994-6/1999: Ph.D. in Database Management Systems (School of
Computer Science, Cardiff University, UK)
 9/1991 – 9/1992: M.Sc. in Computer Science (School of Computer
Science, Cardiff University, UK)
 9/1985-6/1990: B.Sc. in Mathematics (Department of Mathematics,
Aristotle University of Thessaloniki Greece)
Associate Professor of Applied Information Technology, TEI of Larissa,
Greece (Full time permanent Staff)
Building Relationships via E-Marketing
(Module leader in the MBA and M.Sc. in Management courses)
Excellent
 Attended and awarded his Ph.D. and M.Sc. degrees from Cardiff
University, UK
 Teaching in English (2004-present) as the leader of module “Building
Relationships via E-Marketing” (MBA and M.Sc. in Management,
TEI of Larissa/Staffordshire University)
 10/2007-present: Associate Professor of Applied IT and 1/20039/2007: Assistant Professor of Applied IT (Department of
Accounting, TEI of Larissa, Greece)
o Postgraduate: leader of module “Building Relationships via
E-Marketing”
o Undergraduate: leader of modules “Introduction to Computer
Science”, “Management Information Systems” and “Database
Management Systems”

9/1995-6/1998: Tutor and Lab Supervisor (School of Computer
Science, Cardiff University, UK)
o Undergraduate: C, PASCAL, Data Structures, Algorithms,
Databases

10/2007-present: Associate Professor of Applied IT (Department of
Accounting, TEI of Larissa, Greece)
1/2003-9/2007: Assistant Professor of Applied IT (Department of
Accounting, TEI of Larissa, Greece)
11/2000-12/2002: Head of branch (European Dynamics S.A.,
Thessaloniki, Greece)
11/1999-10/2000: Technical Consultant (European Dynamics S.A.,
Athens, Greece)
8/1998-10/1999: Database administrator/engineer (European
Dynamics S.A., Athens, Greece)




1
Research/other
Scholarly Activities
Personal Development

Research:
o 5/2003-present: Researcher at the Technological Research Centre
of Thessaly, Larissa, Greece
o 1/2006-12/2008: Archimedes II (EU funded) “Investigation of the
obstacles of female entrepreneurship on the Internet” – Scientific
coordinator
o 7/2001-12/2002: FP5-IST (EU Funded) “Environmental Data
Exchange Network for Inland Water (EDEN-IW)” – Researcher

Professional:
o 7/2008-11/2008: National Documentation Centre, National
Hellenic Research Foundation “Strategy for the development of
Project Management Information System” – Member of project
team
o 3/2006-3/2007: General Secretariat of Sports, Hellenic Ministry of
Culture “Development of a Ticket Management Software System
for the needs of the Greek Football League” – Member of team
writing the call for tenders
o 9/2003-12/2006: EPEAEK II (EU Funded) “Reorganization and
modernization of the undergraduate courses of TEI of Larissa” –
Member of the project team
o 8/1998-12/2002: Participation in more than 20 large scale software
development projects, during my employment at European
Dynamics S.A., as Project Manager, Technical Manager,
Technical Consultant, Database Administrator and Software
Engineer

2003-present: Member of the Association for Computing Machinery
(ACM) and the ACM Special Interest Group on Management
Information Systems (SIGMIS)
2000: Holder of the Oracle 8 DBA Professional Cerification
Professional Education:
o 2000:iDevelop 2000, Oracle, Prague, Czech Republick
o 1998:Oracle 8 Back up & Recovery, Oracle Hellas Education,
Athens, Greece
o 1998:Oracle 8 DBA, Oracle Hellas Education, Athens, Greece
o 1998:Mastering Oracle Workflow, Oracle Belgium Education,
Luxembourg
o 1996:Developing Applications with the C++ Interface of
ObjectStore, ObjectStore Education, Bracknel, UK


2
List of publications
Journals
1. Santouridis, I., Trivellas., P. and Reklitis, P. (2009) Internet service quality and customer satisfaction:
Examining Internet banking in Greece. Total Quality Management and Business Excellence, Vol.20,
No.2, pp.223-239
2. Trivellas., P., Reklitis, P. and Santouridis, I. (2006) Culture and MIS effectiveness patterns in a quality
context: A case study in Greece. International Journal of Knowledge, Culture and Change Management,
Vol 6, No.3, pp.129-144
3. Miles, J.C., Gray, W.A., Carnduff, T.W., Santouridis, I. and Faulconbridge A. (2000) Versioning and
configuration management in design using CAD and complex wrapped objects. Advanced Engineering
Informatics (Former Journal of Artificial Intelligence in Engineering), Vol.14, No.3 p.249-260
4. Santouridis, I., Carnduff, T.W., Gray, W.A. and Miles, J.C. (1999) Assessing a versioning system for
collaborative engineering design with a bridge design experiment. Journal of Information Technology in
Construction (Former Computer-Integrated Design and Construction Journal (CIDAC)), Vol.1, No.1,
pp.17-28
5. Santouridis, I., Carnduff, T.W., Gray, W.A. and Miles, J.C. (1997) An object versioning system to
support collaborative design within a concurrent engineering context. In Lecture Notes In Computer
Science, Vol. 1271 (Proceedings of the 15th British National Conference on Databases (BNCOD 15)),
pp.184-199, Small, C., Douglas, P., Johnson, R., King, P. and Martin, N. (Eds.), London, UK.
Peer-reviewed International Conferences
1. Santouridis, I. and Trivellas., P. (2009) “Investigating the Mediation Effect of Satisfaction on the Service
Quality and Customer Loyalty Link: Empirical Evidence from Greek Customers of Internet Shops”,
Accepted for presentation at the International Conference on Industrial Engineering and Engineering
Management (IEEM 2009), Hong-Kong, Dec 8-11.
2. Trivellas, P. and Santouridis, I. (2009) “TQM and Innovation Performance in Manufacturing SMEs, The
Mediating Effect of Job Satisfaction”, Accepted for presentation at the International Conference on
Industrial Engineering and Engineering Management (IEEM 2009), Hong-Kong, Dec 8-11.
3. Santouridis, I. and Trivellas., P. (2009) “Investigating the Impact of Service Quality and Customer
Satisfaction on Customer Loyalty in the Mobile Telephony Sector in Greece”, Accepted for presentation
at the 12th International QMOD and Toulon-Verona Conference on Quality and Service Sciences
(ICQSS), Verona, Italy, Aug. 27-29.
4. Trivellas, P. and Santouridis, I. (2009) “Leadership and Service Quality in Higher Education: The case
of the Technological Educational Institute of Larissa”, Accepted for presentation at the 12th
International QMOD and Toulon-Verona Conference on Quality and Service Sciences (ICQSS), Verona,
Italy, Aug. 27-29.
5. Santouridis, I.(2009) “E-Service Quality and its Impact on Customer Satisfaction and Trust: An
Empirical Study on Greek Customers of Internet Shops” In Proceedings of the International
Conference on Enterprise Systems, Accounting and Logistics (6th ICESAL ’09), Thessaloniki, Greece,
May 2009
6. Trivellas, P., Santouridis, I. and Akrivouli, Z. (2008) “Barriers For E-Business Entrepreneurship: The
Gender Aspect”, In Proceedings of the International Conference on Management & Marketing Sciences
(ICMMS 2008), Athens, Greece, May 2008.
7. Santouridis, I., Trivellas, P. and Koutsouki, E. (2006) Investigating the role of demographics in customer
perceived E-Service quality: The case of E-Banking in Greece. In Proceedings of the 11th Conference of
the UK Academy of Information Systems (UKAIS 2006), pp.1-13, Cheltenham, UK. (ISBN: 1 861741766)
8. Kyritsi, M. and Santouridis, I. (2006) Internet banking internationally and in Greece: The determinants
of its adoption. In Proceedings of the International Conference of Management of International Business
and Economic Systems (MIBES 2006), pp.1-16, Larissa, Greece (ISBN: 978-960-87764-3-2)
9. Carnduff, T.W., Miles, J.C., Gray, W.A., Santouridis, I. and Faulconbridge, A. (1997) Case adaptation
and versioning in concurrent engineering. In Proceedings of the International Conference on Concurrent
3
Engineering in Construction (CEC 97), pp.45-54, Anumba, C.J. and Evbuomwan, N.F.O. (Eds.), London,
UK.
10. Miles, J.C., Moore, C.J., Gray, W.A., Carnduff, T.W. and Santouridis I. (1996) Information flows
between designers: an experimental study. In Proceedings of the 3rd Workshop of the European Group
for Structural Engineering-Application of Artificial Intelligence (EG-SEA-AI), pp.13-15, McLeod I.
(Ed.), Glasgow, UK.
Technical Reports
1. Felluga, B., Gauthier, T., Gunesh, A., Haastrup, P.S., Neopphytou, C., Poslad, S., Preux, D., Plini, P.,
Santouridis, I., Stjerholm, M. and Wuertz, J. (2003) Environmental data exchange for inland waters
using independent software agents. Scientific results in the period July 2001 to June 2002, JRC Ispra –
EUR 20549/EN
4