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CURRICULUM VITAE Name Qualifications Educational Background Contractual Arrangements Proposed Teaching Responsibilities in Connection with SU Programmes Level of English Teaching Experience Employment History Ilias Santouridis Ph.D. in Database Management Systems M.Sc. in Computer Science B.Sc. in Mathematics 9/1994-6/1999: Ph.D. in Database Management Systems (School of Computer Science, Cardiff University, UK) 9/1991 – 9/1992: M.Sc. in Computer Science (School of Computer Science, Cardiff University, UK) 9/1985-6/1990: B.Sc. in Mathematics (Department of Mathematics, Aristotle University of Thessaloniki Greece) Associate Professor of Applied Information Technology, TEI of Larissa, Greece (Full time permanent Staff) Building Relationships via E-Marketing (Module leader in the MBA and M.Sc. in Management courses) Excellent Attended and awarded his Ph.D. and M.Sc. degrees from Cardiff University, UK Teaching in English (2004-present) as the leader of module “Building Relationships via E-Marketing” (MBA and M.Sc. in Management, TEI of Larissa/Staffordshire University) 10/2007-present: Associate Professor of Applied IT and 1/20039/2007: Assistant Professor of Applied IT (Department of Accounting, TEI of Larissa, Greece) o Postgraduate: leader of module “Building Relationships via E-Marketing” o Undergraduate: leader of modules “Introduction to Computer Science”, “Management Information Systems” and “Database Management Systems” 9/1995-6/1998: Tutor and Lab Supervisor (School of Computer Science, Cardiff University, UK) o Undergraduate: C, PASCAL, Data Structures, Algorithms, Databases 10/2007-present: Associate Professor of Applied IT (Department of Accounting, TEI of Larissa, Greece) 1/2003-9/2007: Assistant Professor of Applied IT (Department of Accounting, TEI of Larissa, Greece) 11/2000-12/2002: Head of branch (European Dynamics S.A., Thessaloniki, Greece) 11/1999-10/2000: Technical Consultant (European Dynamics S.A., Athens, Greece) 8/1998-10/1999: Database administrator/engineer (European Dynamics S.A., Athens, Greece) 1 Research/other Scholarly Activities Personal Development Research: o 5/2003-present: Researcher at the Technological Research Centre of Thessaly, Larissa, Greece o 1/2006-12/2008: Archimedes II (EU funded) “Investigation of the obstacles of female entrepreneurship on the Internet” – Scientific coordinator o 7/2001-12/2002: FP5-IST (EU Funded) “Environmental Data Exchange Network for Inland Water (EDEN-IW)” – Researcher Professional: o 7/2008-11/2008: National Documentation Centre, National Hellenic Research Foundation “Strategy for the development of Project Management Information System” – Member of project team o 3/2006-3/2007: General Secretariat of Sports, Hellenic Ministry of Culture “Development of a Ticket Management Software System for the needs of the Greek Football League” – Member of team writing the call for tenders o 9/2003-12/2006: EPEAEK II (EU Funded) “Reorganization and modernization of the undergraduate courses of TEI of Larissa” – Member of the project team o 8/1998-12/2002: Participation in more than 20 large scale software development projects, during my employment at European Dynamics S.A., as Project Manager, Technical Manager, Technical Consultant, Database Administrator and Software Engineer 2003-present: Member of the Association for Computing Machinery (ACM) and the ACM Special Interest Group on Management Information Systems (SIGMIS) 2000: Holder of the Oracle 8 DBA Professional Cerification Professional Education: o 2000:iDevelop 2000, Oracle, Prague, Czech Republick o 1998:Oracle 8 Back up & Recovery, Oracle Hellas Education, Athens, Greece o 1998:Oracle 8 DBA, Oracle Hellas Education, Athens, Greece o 1998:Mastering Oracle Workflow, Oracle Belgium Education, Luxembourg o 1996:Developing Applications with the C++ Interface of ObjectStore, ObjectStore Education, Bracknel, UK 2 List of publications Journals 1. Santouridis, I., Trivellas., P. and Reklitis, P. (2009) Internet service quality and customer satisfaction: Examining Internet banking in Greece. Total Quality Management and Business Excellence, Vol.20, No.2, pp.223-239 2. Trivellas., P., Reklitis, P. and Santouridis, I. (2006) Culture and MIS effectiveness patterns in a quality context: A case study in Greece. International Journal of Knowledge, Culture and Change Management, Vol 6, No.3, pp.129-144 3. Miles, J.C., Gray, W.A., Carnduff, T.W., Santouridis, I. and Faulconbridge A. (2000) Versioning and configuration management in design using CAD and complex wrapped objects. Advanced Engineering Informatics (Former Journal of Artificial Intelligence in Engineering), Vol.14, No.3 p.249-260 4. Santouridis, I., Carnduff, T.W., Gray, W.A. and Miles, J.C. (1999) Assessing a versioning system for collaborative engineering design with a bridge design experiment. Journal of Information Technology in Construction (Former Computer-Integrated Design and Construction Journal (CIDAC)), Vol.1, No.1, pp.17-28 5. Santouridis, I., Carnduff, T.W., Gray, W.A. and Miles, J.C. (1997) An object versioning system to support collaborative design within a concurrent engineering context. In Lecture Notes In Computer Science, Vol. 1271 (Proceedings of the 15th British National Conference on Databases (BNCOD 15)), pp.184-199, Small, C., Douglas, P., Johnson, R., King, P. and Martin, N. (Eds.), London, UK. Peer-reviewed International Conferences 1. Santouridis, I. and Trivellas., P. (2009) “Investigating the Mediation Effect of Satisfaction on the Service Quality and Customer Loyalty Link: Empirical Evidence from Greek Customers of Internet Shops”, Accepted for presentation at the International Conference on Industrial Engineering and Engineering Management (IEEM 2009), Hong-Kong, Dec 8-11. 2. Trivellas, P. and Santouridis, I. (2009) “TQM and Innovation Performance in Manufacturing SMEs, The Mediating Effect of Job Satisfaction”, Accepted for presentation at the International Conference on Industrial Engineering and Engineering Management (IEEM 2009), Hong-Kong, Dec 8-11. 3. Santouridis, I. and Trivellas., P. (2009) “Investigating the Impact of Service Quality and Customer Satisfaction on Customer Loyalty in the Mobile Telephony Sector in Greece”, Accepted for presentation at the 12th International QMOD and Toulon-Verona Conference on Quality and Service Sciences (ICQSS), Verona, Italy, Aug. 27-29. 4. Trivellas, P. and Santouridis, I. (2009) “Leadership and Service Quality in Higher Education: The case of the Technological Educational Institute of Larissa”, Accepted for presentation at the 12th International QMOD and Toulon-Verona Conference on Quality and Service Sciences (ICQSS), Verona, Italy, Aug. 27-29. 5. Santouridis, I.(2009) “E-Service Quality and its Impact on Customer Satisfaction and Trust: An Empirical Study on Greek Customers of Internet Shops” In Proceedings of the International Conference on Enterprise Systems, Accounting and Logistics (6th ICESAL ’09), Thessaloniki, Greece, May 2009 6. Trivellas, P., Santouridis, I. and Akrivouli, Z. (2008) “Barriers For E-Business Entrepreneurship: The Gender Aspect”, In Proceedings of the International Conference on Management & Marketing Sciences (ICMMS 2008), Athens, Greece, May 2008. 7. Santouridis, I., Trivellas, P. and Koutsouki, E. (2006) Investigating the role of demographics in customer perceived E-Service quality: The case of E-Banking in Greece. In Proceedings of the 11th Conference of the UK Academy of Information Systems (UKAIS 2006), pp.1-13, Cheltenham, UK. (ISBN: 1 861741766) 8. Kyritsi, M. and Santouridis, I. (2006) Internet banking internationally and in Greece: The determinants of its adoption. In Proceedings of the International Conference of Management of International Business and Economic Systems (MIBES 2006), pp.1-16, Larissa, Greece (ISBN: 978-960-87764-3-2) 9. Carnduff, T.W., Miles, J.C., Gray, W.A., Santouridis, I. and Faulconbridge, A. (1997) Case adaptation and versioning in concurrent engineering. In Proceedings of the International Conference on Concurrent 3 Engineering in Construction (CEC 97), pp.45-54, Anumba, C.J. and Evbuomwan, N.F.O. (Eds.), London, UK. 10. Miles, J.C., Moore, C.J., Gray, W.A., Carnduff, T.W. and Santouridis I. (1996) Information flows between designers: an experimental study. In Proceedings of the 3rd Workshop of the European Group for Structural Engineering-Application of Artificial Intelligence (EG-SEA-AI), pp.13-15, McLeod I. (Ed.), Glasgow, UK. Technical Reports 1. Felluga, B., Gauthier, T., Gunesh, A., Haastrup, P.S., Neopphytou, C., Poslad, S., Preux, D., Plini, P., Santouridis, I., Stjerholm, M. and Wuertz, J. (2003) Environmental data exchange for inland waters using independent software agents. Scientific results in the period July 2001 to June 2002, JRC Ispra – EUR 20549/EN 4