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The Implementation of IT in Reengineering the Thai Revenue Department Krisana Kitiyadisai Department of Public Administration Faculty of Political Science Chulalongkorn University Bangkok, Thailand [email protected] Abstract The Thai Revenue Department has become the major source of government income as tax revenue accounted for 60% of total income or 10% of GDP. The Revenue Department was the first government agency to undertake a large and comprehensive computerization project in 1991. But the Tax Computerisation Project had to be terminated by a compromised agreement between the government and contracting consortium in 1998. Left with the partial delivery of the integrated system, personnel at all levels had to create improvised and local solutions to their problems. This paper investigates the variables influencing systems failure by using the contingency framework and discusses the impacts of this experience on the improvisation process and future plan of the organization. Keywords: information systems failure, contingency theory, improvisation, tax computerization, Thai Revenue Department, social systems. The paper was presented at the International Federation of Information Processing (IFIP) WG 9.4 Conference on Information Flow, Local Improvisation and Work Practices, Cape Town, South Africa, 24-26 May, 2000.