Download The Implementation of IT in Reengineering the Thai Revenue

The Implementation of IT in Reengineering the Thai Revenue
Department
Krisana Kitiyadisai
Department of Public Administration
Faculty of Political Science
Chulalongkorn University
Bangkok, Thailand
[email protected]
Abstract
The Thai Revenue Department has become the major source of
government income as tax revenue accounted for 60% of total income or
10% of GDP. The Revenue Department was the first government agency
to undertake a large and comprehensive computerization project in 1991.
But the Tax Computerisation Project had to be terminated by a
compromised agreement between the government and contracting
consortium in 1998. Left with the partial delivery of the integrated
system, personnel at all levels had to create improvised and local
solutions to their problems. This paper investigates the variables
influencing systems failure by using the contingency framework and
discusses the impacts of this experience on the improvisation process and
future plan of the organization.
Keywords: information systems failure, contingency theory,
improvisation, tax computerization, Thai Revenue Department, social
systems.
The paper was presented at the International Federation of
Information Processing (IFIP) WG 9.4 Conference on Information
Flow, Local Improvisation and Work Practices, Cape Town, South
Africa, 24-26 May, 2000.