Download Ch 16 Quiz

Quiz Submissions - M5A3 Ch 16 Quiz--20 Pts
Marlaina Woodcock (username: mmwoodcock)
Attempt 2
Written: Mar 15, 2019 5:07 PM - Mar 15, 2019 5:13 PM
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Question 1
1.3 / 1.3 points
Which of the following is an example of an environmental change applicable to organizations?
Question options:
Budget adjustments
Diversity adjustments
Policy changes
New processes
Economic changes
Question
1.3 / 1.3 points
2
Which of the following types of changes applicable to organizations include restructuring of
jobs, policies, and personnel changes?
Question options:
Technological changes
Environmental changes
Internal changes
Social changes
Economic changes
Question
1.3 / 1.3 points
3
Which of the following steps, of Lewin’s three-step model for change, requires a changed
behavior to be reinforced by the formal and informal reward systems and by the work group?
Question options:
Bolstering
Facilitating
Molding
Moving
Refreezing
Question
1.3 / 1.3 points
4
Which of the following statements about employees’ reaction to change is true?
Question options:
If employees cannot foresee how the change will affect them, they will resign
themselves to the change.
If employees perceive that the change does not fit their needs and hopes, they will
accept the change without any resistance.
If employees see that the change cannot be avoided and is imminent, they will resist it
and never accept it.
If employees see that the change is inevitable, they may first resist and then resign
themselves to the change.
If employees are convinced that the change will make things worse, they will be
motivated to make the change work.
Question
1.3 / 1.3 points
5
Harry is a senior manager at Pine and Acorn Consultancy. He has been given the responsibility
of introducing and implementing a new performance analysis system for Pine and Acorn’s
consultants. According to John Kotter’s eight-step method for leading change, which of the
following would be the first step taken by Harry to implement the change successfully?
Question options:
Develop a vision and strategy
Establish a sense of urgency
Communicate the change vision
Anchor new approaches in the culture
Create a guiding coalition
Question
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6
Who among the following is/are responsible for initiating most major changes in an
organization?
Question options:
Employees
Research and development departments
Top management
Government officials
Salespeople
Question
1.3 / 1.3 points
7
Pine and Acorn Consultancy has decided to undertake an organizational development program in
order to improve organizational performance. The top management at the consultancy has
collected data through survey questionnaires. Which of the following should be the next step of
the OD effort?
Question options:
Evaluation
Education
Change planning
Intervention
Initiation
Question
1.3 / 1.3 points
8
In the context of various intervention/education methods, with the _____ method, the change
agent communicates the information gathered in the diagnostic and change-planning phases to
the involved parties.
Question options:
sensitivity training
smoothing over the conflict
groupthink
direct feedback
appraisal
Question
1.3 / 1.3 points
9
Which of the following intervention/education methods involves a T-group that meets and has no
agenda or particular focus?
Question options:
Sensitivity training
Change implementation training
Team building
EQ training
Management by objectives method
Question
1.3 / 1.3 points
10
The most difficult phase in the organizational development (OD) process is the _____ phase.
Question options:
outcome
evaluation
agreement
diagnosis
transition
Question
1.4 / 1.4 points
11
Which among the following communicate(s) how people in the organization should behave by
establishing a value system?
Question options:
Corporate culture
Structural hierarchy
Groupthink
Orientation programs
Social facilitation
Question
1.4 / 1.4 points
12
Which of the following types of organization cultures is characterized by individualists who
regularly take high risks and get quick feedback on whether their decisions are right or wrong?
Question options:
The performance-reward culture
The high uncertainty avoidance culture
The work-hard/play-hard culture
The bet-your-company culture
The tough-person, macho culture
Question
1.4 / 1.4 points
13
Pine and Acorn Designs is an automobile manufacturing firm that designs and manufactures
sports cars. The employees take considerable amount of time to design, create a prototype, and
finally manufacture and assemble the sports cars. The results of the projects are never known
immediately. The employees are also trained to take high risks. Which of the following
organizational cultures does Pine and Acorn Designs display?
Question options:
High uncertainty avoidance culture
Process culture
Work-hard/play–hard culture
Bet-your-company culture
Tough-person, macho culture
Question
1.4 / 1.4 points
14
Cautious, protective, orderly, punctual, and detail-oriented employees thrive in an organization
with a _____ culture.
Question options:
low uncertainty avoidance
tough-person, macho
work-hard/play-hard
bet-your-company
process
Question
1.4 / 1.4 points
15
According to Allan Kennedy, which of the following reasons justify a large-scale cultural change
in an organization?
Question options:
The organization is a pioneer in its industry.
The organization’s values are concurrent with the environment.
The organization is about to join the ranks of the very large companies.
The industry is in the embryonic stage and is not very competitive.
The organization is small and is growing slowly but steadily.