Download Bedrijfs processen overzicht

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Bedrijfs processen
overzicht
Een voorbeeld
© de vries business consultancy, 2008
erbeterdezaak.nl
Strategy development Process
Strategy deployment
Business Creation process
Customer
and
consumer
needs
and
Legal
Req’ments
Marketing execution
Procure to pay Warehousing
& Distribution
HR
processes
IT
processes
Quality
processes
Order to cash
Finance &
control
processes
© de vries business consultancy, 2008
Stakeholder
satisfaction:
Consumers
Customers
Our people
Shareholders
Society
erbeterdezaak.nl
Het primaire proces van “dozen schuiven”:
•
•
•
•
•
•
Spullen bestellen
Opslaan in het magazijn
Klantenorders ontvangen
Orders uitleveren
Geld ontvangen
Leveranciers betalen
….en graag in deze volgorde!
Procure to pay Warehousing
& Distribution
© de vries business consultancy, 2008
Order to cash
erbeterdezaak.nl
Het proces dat de product portfolio bepaald en
het proces dat zorgt dat er er vraag is naar het product
Business Creation process
Procure to pay
Marketing execution
Warehousing
& Distribution
© de vries business consultancy, 2008
Order to cash
erbeterdezaak.nl
Strategy development Process
Strategy deployment
Business Creation process
Marketing execution
Customer
and
consumer
needs
Procure to pay
Warehousing
& Distribution
© de vries business consultancy, 2008
Order to cash
erbeterdezaak.nl
Strategy development Process
Strategy deployment
Business Creation process
Customer
and
consumer
needs
and
Legal
Req’ments
Procure to pay
Marketing execution
Warehousing
& Distribution
© de vries business consultancy, 2008
Order to cash
Stakeholder
satisfaction:
Consumers
Customers
Our people
Shareholders
Society
erbeterdezaak.nl
Strategy development Process
Strategy deployment
Customer
and
consumer
needs
and
Legal
Req’ments
Marketing execution
Business Creation process
Procure to pay
HR
processes
Warehousing
& Distribution
IT
processes
Quality
processes
Order to cash
Finance &
control
processes
© de vries business consultancy, 2008
Stakeholder
satisfaction:
Consumers
Customers
Our people
Shareholders
Society
erbeterdezaak.nl
Strategy development Process
Strategy deployment
Business Creation process
Customer
and
consumer
needs
and
Legal
Req’ments
Marketing execution
Procure to pay Warehousing
& Distribution
HR
processes
IT
processes
Quality
processes
Order to cash
Finance &
control
processes
© de vries business consultancy, 2008
Stakeholder
satisfaction:
Consumers
Customers
Our people
Shareholders
Society
erbeterdezaak.nl
Strategy development Process
Strategy deployment and communications
Business Creation process
Customer
and
consumer
needs
and
Legal
Req’ments
Procure
Production
process
to payProduction
process
HR
processes
IT
processes
Marketing and Sales
execution
Warehousing
& Distribution
Quality
processes
Finance &
control
processes
© de vries business consultancy, 2008
Order to cash
Stakeholder
satisfaction:
Consumers
Customers
Our people
Shareholders
Society
erbeterdezaak.nl
Oefening
Breng de volgende processen onder in het proces plaatje
-
Persbericht uitsturen
Opnieuw verpakken van afgekeurde producten (rework)
Voorraad van het magazijn opnemen
Kantoor artikelen kopen
Klantenklachten afhandelen
Retouren terugzetten in magazijn
Credit nota’s verwerken
Kwartaal afsluiting
Nieuwe software installeren
Jaar afsluiting
Inbrengen nieuw product in verkoop systeem
Nieuwe verpakking ontwerpen
© de vries business consultancy, 2008
erbeterdezaak.nl
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© de vries business consultancy, 2008