Download Shawn Griffin - Pocono ProFoods

Shawn Griffin
1140 Pocono Mt Lake Drive
Bushkill, PA 18324
973-452-2103 / [email protected]
Objective: A position to utilize my technical troubleshooting skills to their fullest being efficient and contributing, while
learning in an encouraging environment to expand these skills and learn new ones.
Experience:
Windows System Administrator – INETU. Allentown,PA
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June 2013 – Present
Windows Server 2008/2012 including its installation, configuration and maintenance.
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Setup, configuration, and support of web services (IIS), relational databases (MSSQL), e-mail servers (Exchange),
backups, system analysis and performance tuning.
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Various DataCenter maintenance responsibilities
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Nagios Monitoring
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Complex hosting analyst for multiple clients
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Support domain level functions, DNS, DHCP
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Support networking functions, LAN, DNS, load balancers, VPNs, and firewalls
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Familiarity of high availability environments such as database architectures using methods such as
mirroring, replication or clusters.
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SSL certificate management for multiple websites and companies
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Knowledge of NAS and SAN technology
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VMWare configuration and administration
Server Support Specialist – Solix Inc., Parsippany, NJ
June 2012 – June 2013
 Install and maintain infrastructure configurations.
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Amazon Web Services environment setup and administration
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Support domain level functions, DNS, DHCP
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Virtualization including VMWare, Xen, and Hyper -V
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Implementation of Alfresco Content Management system for business use
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Build and deploy windows 2008R2 2012
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Installation of IIS and SQL for application development
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Build, deploy, and maintain Exchange 2010 environment including migration from 2003 and DR
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SSL certificate management for multiple websites
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Symantec AV across all servers in multiple domains
 Support network and server issues on 24x7 basis
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Apply service packs and security patches with minimum interruptions in service
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Maintain and upgrade hardware with minimum interruptions in service
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Alertra Website Monitoring
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Zabbix Server Monirtoring
Technical Systems Support Specialist – Solix Inc., Parsippany, NJ
May 2011 – June 2012
 Assisted in domain transition for acquired 650 employee call center, including employee training.
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Configuring of acquired company's software for deployment.
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Lead and train New Jersey desktop team post transition.
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Implemented terminal server 2008 64bit with management tools for New Jersey desktop team.
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Primary point of contact for acquired call center technical assistance and troubleshooti ng.
 Supported company wide transition to IOS devices
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Orchestrated migrating users to Microsoft Exchange 2010 accounts.
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Deployment of IOS devices including application set up, I -Cloud backup.
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Researched and implemented disabling of non -approved access.
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Researched and implemented IOS application which allows for complete remote administration of
Active Directory.
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Primary point of contact for IOS support including end -user training of business appropriate usage.
 Responsible for patching and maintenance of se condary domain Exchange and file servers.
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Introduced online backup eliminating failures of windows disk backups
 File Share and Group Policy administration via Active Directory for all departments.
 Configured 64-bit Terminal Server used in financial software upgrade.
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Configure additional 64-bit Terminal Servers for company-wide implementation.
 Assist server team with backup and maintenance and act as a liaison between networking, server, and
desktop teams to ensure effective communication and t eamwork between groups.
 Developed and maintain relationships with various business units to ensure software conforms to needs and
standards
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Interface directly with multiple teams in order to provide a high quality desktop experience.
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Communicate progress and status to multiple teams, management, and executives.
 Research and recommend new technologies and tools for the IT team to be successful in supporting
environment.
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Provide solutions and training to relevant parties including management, IT Analysts, Bus iness
Organizations and Operations.
 Technical lead for Desktop team
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Provide level II support to technical support analysts as needed to resolve outstanding issues.
Technical Systems Support Analyst – Solix Inc., Parsippany, NJ
April 2007 – May 2011
 Secured wireless access points company-wide.
 Windows 7 implementation and testing
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Introduced InstallFree virtualization software.
 Maintain and support LANDesk Core Server
◦ Implemented LANDesk anti-virus to replace Symantec anti-virus company-wide in order to conserve
company resources.
 Active directory migration project
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deployment of all PC's to domain and specified organizational units as well as user profile migration.
 Train all new IT employees with standards and procedures.
 Researched and implemented Spiceworks Ticket System to replace Service Desk Ticket System in order to
conserve company resources.
 Restoration of deleted files and folders per user requests
IT Support Analyst – Solix Inc., Parsippany, NJ
August 2006 - April 2007
 Primary point of contact for providing support to the client community for all computer hardware and
software related issues.
 Communicate all IT activities and policies to the end user community; provide and develop training
materials.
 Maintain and update images for desktops and laptops (Norton Ghost and open source Clonezilla
Temporary Employee– Solix Inc., Parsippany, NJ
April 2006 -August 2006
 Tape Librarian responsible for off-site removal of data used with Tivoli ISC and daily Tivoli tape
rotation.
Education:
Chubb Institute of Technology (computer networking and security)
County College of Morris (some completed)
Learning Tree International Virtual Classroom (windows server 2003)
Learning Tree International Virtual Classroom (exchange 2010)
Global Knowledge Virtual Classroom (exchange 2010 SP2)
Global Knowledge Virtual Classroom (IIS 7)
New Horizon Virtual Classroom (windows server 2012)
Skills:
Active directory, group policy, Microsoft Exchange 2010, IIS7, IIS6, FTP, SFTP,VMWare,Zabbix
Monitoring CitrixXen, VirtualBox, Microsoft Virtual PC. LANDesk management, Terminal Server 2003/2008
64bit, Windows 7/XP/8/ CentOS/Redhat/IOS devices, Spiceworks ticketing, Helpstar ticketing, Ci sco Call
Manager, Cisco Unity, Cisco Desktop Phones, Skype/Apple TV as conference room equipment, wireless
technologies, Amazon Web Services,
Certifications:
CompTIA A+
Network+