Download Global Platform Hosting Disaster Recovery Capabilities

Global Platform Hosting
Disaster Recovery
Capabilities White Paper
Contents
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2
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Introduction
Process Details
Certifications
Summary
Version 2.3
January, 2010
Global Platform Hosting
Disaster Recovery Capabilities White Paper
Introduction
Xerox recognizes the importance of protecting an organization’s data and IT
infrastructure. Disaster Recovery is a priority for any business. As a result of this, the
applications and customer data managed by the Global Platform Hosting team are
replicated to a second (Warm Standby) datacenter. Data replication occurs on a
daily basis, providing continuous operations and protecting against major service
outages. This document describes the Warm Standby operations and capabilities.
Process Details
The process for replicating data between the Production and Warm Standby datacenters
occurs daily on a 7x365 basis:
•
•
The Business Resumption Process
has received the following
approvals:
All data replication occurs via an encrypted channel across a private
Business2Business (B2B) network, preventing unauthorized data access. The transfer
sessions employ Federal Information Processing Standard (FIPS) 140 certified
algorithms, including 256-bit American Encryption Standard (AES) encryption.
Organization Information
Security Manager
All data replication occurs via automated tasks requiring no manual intervention. All
steps in the replication process are logged for management by the Hosting Team. In
the event of an error in the replication process, Team Members are paged with the
current replication status and the details of any error messages that occurred.
Respective Business Owners
•
The Hosting Team employs a managed Domain Name System (DNS) service for the
Production and Warm Standby sites. This enables customers to use the same base
Uniform Resource Locators (URLs) for both sites. This enables seamless failover
between sites.
•
Users are denied access to the applications in the Warm Standby
environment until required as part of a resumption scenario. This protects
users from accidentally accessing the incorrect environment.
Certifications
•
Both datacenters have completed multiple audits. For more information on
datacenter security, see the “ISO 27001 Certification Process White Paper” and
the “Hosting Environment Security White Paper.”
•
The replication process has been reviewed and approved by Xerox Corporate
disaster recovery specialists.
Summary
This document detailed the process for replicating data between the Production
and Warm Standby datacenters. It covers the basic steps involved in the process,
and the monitoring and notification controls employed.
To learn more, visit us at www.xerox.com
© 2010 Xerox Corporation. All rights reserved. Contents of this publication may not be reproduced in any
form without permission of Xerox Corporation. XEROX® and the sphere of connectivity design are
trademarks of Xerox Corporation in the U.S. and/or other countries. The information in this white paper is
subject to change without notice. 02/10
MPSWP-05UA
2
Hosting Team Manager
Xerox Business Resumption
Subject Matter Experts
ISO 27001:2005 Internal and
External Auditors