Download Administrative Director | Office Management

MELISSA VICKERS
2748 Dove Tail Drive | San Marcos, CA 92078
(760) 585-5660 │[email protected]
ADMINISTRATIVE DIRECTOR | OFFICE MANAGEMENT
Senior-Level Executive with 12+ years proven track record in administrative organization and efficiency, office
management and operations. Highly skilled grasping new challenges and ideas. Excellent organizational and prioritizing
skills, able to efficiently manage multiple projects on tight deadlines. Handle sensitive and confidential material with
extreme discretion. Collaborate closely with all levels of staff and management. Works well under intense pressure.
Comfortable in diverse environment. Excellent oral and written communication skills. Proactively increase efficiency and
organization of executive offices by cross-functional process improvement. In-depth experience constructing complex
domestic and international corporate travel schedules.
AREAS OF EXPERTISE
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Expert Business Software Proficiency
Microsoft Office Suite
Concur Travel/Expense
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Medical Device
Manage Corporate Travel
Community Outreach
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Compliance & Contracting
Investor Relations Support
Customer Relations
PROFESSIONAL EXPERIENCE
ALPHATEC SPINE, INC., Carlsbad, CA
2013-Present
Alphatec Spine, Inc., a wholly owned subsidiary of Alphatec Holdings, Inc. (Nasdaq:ATEC), is a global provider of spinal
fusion technologies. The Company's mission is to improve lives by delivering advancements in spinal fusion
technologies. The Company and its affiliates market products in the U.S. and internationally via a direct sales force and
independent distributors.
Manager, Global Surgeon Relations
 Manage the nationwide marketing and execution of approximately 15 educational programs quarterly for Health
Care Professionals (HCP) to attend.
 Responsible for booking their travel, hotel, meeting space, meeting meals and transportation.
 Responsible for domestic marketing budget of $400k + annually.
 ROI on events, depending upon type of event, results in minimum of 15% increased sales per attendee
 Manage all requests for contracts, work with legal department to draft agreements, route agreements through
compliance and approval process, manage budget for these expenses and process the consultant invoices for
payment.
 Prepare and responsible for all aspects of surgeon consultant groups’ budget including design development,
general consulting and HCP board panels.
 Liaison for global fellowship grant and charitable requests and support.
 Work with the U.S. sales force to grow and support business through surgeon meetings, product demos, labs,
corporate headquarters and manufacturing sites visitations.
 Establish relationships with Key Opinion Leaders (KOLs) and existing consultant surgeons to ensure their
interactions with Company are well orchestrated whether it’s travel to meetings, presenting on behalf of the
Company or interacting with the sales, marketing, R&D or executive offices.
 Work with marketing teams to train HCPs on new product launches as well as important industry trade meeting
information and events.
 Manage all global HCP consultant requests for contracts, legal approvals and invoicing.
 Plan, coordinate and execute all HCP education programs including cadaveric labs and corporate visits.
 Onsite point of contact for industry trade shows, meetings and labs.
DJO GLOBAL, INC., Vista, CA
2001-2013
DJO Global, Inc. is a leading global developer, manufacturer and distributor of high-quality medical devices that provide
solutions for musculoskeletal health, vascular health and pain management, with 5,000 employees located in 27 countries.
The Company’s products address the continuum of patient care from injury prevention to rehabilitation after surgery,
injury or from degenerative disease, enabling people to regain or maintain their natural motion.
MELISSA VICKERS
Resume, Page 2
Executive Administrator/Community Outreach Manager (2007-2013)
 Provided extensive calendar management and coordination of complex travel itineraries.
 Initiated and facilitated communications between the CEO and CFO offices to Board of Directors, Executive
Leadership and Company Officers.
 Managed all of the President/CEO’s communications.
 Point of contact collecting all presentation materials, combining and formatting into single presentation.
 Provided relevant briefing materials for meetings, conference calls and travel.
 Facilitated travel and logistics for meetings for 15-20 member Board of Directors and Executives.
 Attended Board of Directors and Executive meetings, coordinating presentation and presenter flow.
 Reconciled monthly expense reimbursements and vendor payments, ensuring corporate budgets were on target.
 Organized in-house and off-site meetings for executive leadership, their teams and Board of Directors.
 Managed, marketed and executed Annual Charity Golf tournament that raised $900k in contributions over 9
years – benefitting the Marine Corps Scholarship Foundation.
 Program manager for $6M global employee travel program, conducted traveler satisfaction surveys and travel
spend scorecard reporting, provided quarterly ROI and benchmarking reporting to contain costs and improve
services.
 Managed $300k + charitable budget for community outreach initiatives as well as charity fund raising benefiting
local and national organizations. Organized local charity donation drives for Company as well as off-site
volunteering opportunities for Company employees and families.
Senior Executive Assistant to President/CEO & CFO (2005-2007)
 Handled calendar management, as well as all domestic and global travel arrangements for Board Meetings,
Investor Conferences and Trade Meetings.
 Supervised four administrative assistants, their schedules and conducted weekly staff meeting to align projects
and resources.
 Scheduled and coordinated meetings with external colleagues, suppliers, customers and clients.
Executive Assistant to President/CEO, CFO & General Counsel (2002-2005)
 Provided executive support, calendar scheduling and meeting content preparation, correspondence for the offices
of the President/CEO, CFO and General Counsel.
 Maintained option and grant ownership for stock plan administration, reporting for Company Officers and Board
of Directors, Form 3 and Form 4 filings to SEC.
 Responsible for tracking and maintaining the amount of company stock each Office and Board member owned.
Senior Administrative Assistant to Vice President of Finance (2001-2002)
 Provided administrative support to finance executives and accounting/finance departmental support, inclusive
of staff meetings, departmental meetings, auditor scheduling and Form S-1 registration statement drafting in
preparation for IPO launch. Special projects included servicing liability insurance requests and collecting daily
cash requirements from the Mexico manufacturing facility.
EDUCATION
School of Nursing, Galveston College, Galveston, TX
MEDICAL DEVICE/COMPLIANCE TRAINING
Basics of the AdvaMed Code
 Promotion of Medical Products
HIPAA and Privacy Guidelines for Medical
 The Federal Anti-Kickback Law
Device Sales Representatives
Antitrust: Competition
Confidentiality under HIPAA – Using
 Information Security
Information
 Legal Basics For Medical Device Sales Representatives
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San Diego Business Travel Association
Corporate Sustainability and Reporting
AFFILIATIONS
 The Country Friends Charitable Organization
 Alphatec Spine Global Newsletter and LinkedIn
Teams